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4.4 1002 Reviews

Chrysler Capital Complaints Summary

78 Resolved
142 Unresolved
Our verdict: Engaging with Chrysler Capital, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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11:50 pm EDT
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Chrysler Capital improper payment collection

Chrysler Financial can't reconcile payments made by their customers. I leased a car in August of 2007 and my father co-signed with me. In July of 2009 he filed bankruptcy due to my mom being ill with cancer and couldn't afford the medical bills. He made sure that my name was clear of the claim with his lawyer. I always paid my payments on time through their website with no problems. However, after my father's claim went through they discontinued my allowance to make payments online. With that being in effect, I was forced to call and make a payment (which occurs a processing fee) or mail a check. Each time that I tried to explain to them that I had nothing to do with the bankruptcy they didn't want to hear anything about it.

I fell behind in the Summer of 2009 with payments due to trying to help my parents out with medical bills. However, I caught up and at the end of 2009 I made 12 months of payments. I have my bank statements to prove the electronic payments and checks that were mailed. I made a payment in January of 2010 and than missed February. On 3/18/10 I called to catch up on my payments and the rep told me that I owed January of 2010. I asked for them to send me the statements to show that they have the months mixed up and I'm 30 days late, no 60 days. Their response was they couldn't discuss with me because of the bankruptcy. Once again, I tried to explain that I had nothing to do with that claim and I should be getting statements and a fair explanation as to why they keep screwing up my payment history. In any event, I made a payment of $758.00 to be up to date on my account.

On the morning of 3/19 my Jeep was repossessed. When I called Chrysler they told me that the rep forgot to cancel the order and that I was indeed up to date on my account. But, I need to call their redemption center. I call them, they than tell me that I owe what is left on the loan? When I question that and prove that I made payments the prior day they than tell me that they need to review the account with a manager and someone will get back to me within an hour. Never did. Called three more times from 8am - 1pm. Kept telling me that they couldn't give me any information on what was being decided. Finally called again and they told me they reviewed the account and that even though I made the payment on 3/18, I still owed March's payment (which was only 2 days late at this point). So much inconsistency it's mind blowing.

They than proceeded to tell me that in order to get the car back I had to pay the repo fees + March payment + a copy of mine and my fathers proof of income + copy of the insurance policy with Chrysler as the Lien holder + 6 recommendation letters. I seriously blew up. I was willing to make an extra payment if that meant getting my car back (even though my bank statements show I'm up to date). But I will NOT be bullied into providing paper work and extra fees just to delay their process and win more money out of my pocket.

I have all of my statements printed, copies of cleared checks to prove I'm up to date. Additionally, I have an appointment to see a lawyer on Monday night. I much rather pay the lawyer fees and get the car back than pay Chrysler anymore money that is not owed to them at this time. They want to fight, I'm ready. I will go all the way to the Attorney Generals Office on this one. They had no reason to repo my car. They screwed up, the repo guy never got the canceled notice and now they want me to pay the damages. NOWAY.

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11:34 am EST
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Chrysler Capital predatory lending

At the time we leased our Jeep Grand Cherokee, the finance manager said that our credit was poor as we were behind on some debts already. We told him the recession had hit us and we were struggling. The finance manager said that he could not lease us the car for the $515 payment that had been worked out with the salesperson...but he could lease us the car at $540. After two years of perfect payments in the three year lease, we were five days behind on the payment and the collection calls started, eight to ten times a day, calling home and work every two hours. The callers were rude, callous and inconsiderate. When I mentioned their bailout they said "we paid that back". Yes, true, but you got help when you needed it you predatory ###. Give the consumers a break, not that it will really matter since you will be out of business soon enough. Even the conspiracy to bring down Toyota can not save a company as deceitful and ### as yours. Good luck with the collection calls when you don't have a friggin job!

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10:49 am EST
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Chrysler Capital collection/reposession practices

I need help. I hav read several complaints regarding the collection/reposession and reporting practices of Chrysler Financial. I have to wonder why no Attorney has taken this on in a class action lawsuit. I would for one sign up for sure. First let me say, that Chrysler collection processes are horrible. They will call 10-15 times a day if you are 1 day late; believe me I know. They are rude, condescending and threatening on the phone On 2/26, Chrylser came and reposessed my van without warning or regards to my states collection law. I tried to redeem it by paying what they said was the past due amount, but they said Iwould hve to pay the full contract, which is $12500.00 roughly. Telling me that should not have bounced checks, that I was 4 months behind and they would not take a chance with me. This is where is gets interesting.

According to WV State Code 46A-2-106, a finance company is required to provide you with a right to cure default, and give you 10 days without harassing phone calls to take care of the matter. I never received a notice from them. On 1/16/10, I received an email stating that my payment was due in the amount of $861.50, which was for January and December; I had missed December's payment due to Christmas. I paid them $861.50 1/16 and later on 2/3 proceeded with scheduling my February 20th payment for $450. If you are familiar with the online payment system, then you know that there is no way to schedule a payment 17 days in advance for a lesser amount if you are past due. You must pay the mount due immediately. I did attempt to use my debit card 1/21, and my account was frozen. After contacting my bank, I was told that someone had tried to access the account several times with inaccurate information, so the account was frozen to debits. I was able to clear the problem up, didn't realize that 5 days after scheduling the Chrysler payment it still hadn't cleared the bank, I thoguht that it was alright.

After they took the van 2/26, I made several calls to the customer service people (real jerks) and the redemption department (even bigger jerks) explaining the situation. I was called a liar, they told my ex-father-in-law that I was 4 months behind, they asked me what kind of story that I was giving them that I had purposely bounced checks, which I had not. I was distressed all weekend, but finally Sunday I was doing a search through my MSN email and in the junk mail dated 2/17, a month after the payment and 8 days before my van was reposessed, notification that there was a problem with my payment of $861.50 dated 1/16. The account came back as code RA02: account closed, which falls in line with the account being frozen. They never issues a right to cure default, just an email to my junk file telling me to check with my local banking institution because the payment had not cleared the local clearinghouse.

Something needs to be done about this. You have a company that took government funds to bail themselves out financially and they habitually screw the people over that paid into the taxes that allowed them to get that money. I hope someone sees this, an attorney that would proceed with a class action lawsuit for questionable collection activities, harassment, slander and anything that can be taken in under this mess. If they are allowed to continue to treat people like this and take peoples belongings without notification, then eveyone loses.

I have filed a complaint with the local attorney generals office in West Virginia, contacted my local Congresswoman and I called the White House to complain. My local office are more proactive in helping, but agter 5 attempts to email the White House and calling the comment line, there is no effeort being made on their behalf to even contact me. If there is anyone else out there, please email with your issues at [protected]@msn.com so we can stop Chrysler from acting illegally and doing what they want without regards to law. Believe me, I don't feel that an email to my junk mail folder is sufficient cause for repoosession and I know that it is not a valid form of notification. They should have sent a registered letter with a return receipt to make sure that I got this.

I have the documented proof.

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Update by Cindi K
Mar 31, 2010 11:04 am EDT

Kevin, first let me assure you, I have forwarded your message to the proper contacts for this site and your threats will not go un-noted. As for my email, I work for a Consumer Fraud Prevention organization, and everything I posted was fact.

As for your callous uneducated comments, well last I check, a junk mail telling you there was an issue with the National Clearinghouse was not a notice of intent. Last, with Chrysler, you can not schedule payments in advance for a lesser amount if you're behind, therefore, when I schedule that payment 2/3 to be taken 2/20, which it was, my account was current and in good standing. I have copies of the emails that Chrysler sent in February and they simply broke the law. I did use Chrysler's auto pay feature until they "accidentally" took $1450.00 instead of $450.00. So in essence, they did take money from me and never gave it back, which also caused a tremendous overdraft that I had to take care of.

Therefore, before you make a comment again about something that I post, make sure that you question everything and not post without knowing all of the facts. As for my email, well, I will make sure that I keep an eye on that and will know who to report should something questionable happen. A piece of person advice, becareful making irresponsible comments like that, because I will be looking at a person that makes a menacing comment like that should things start happening. I have already used "Snag-it" to photo copy that post with your profile. Just in case you don't know what that is, Snag-it take a screen shot and it can not be editted.

Bottom line, is people hit hard times, just as this company did. That was not the case in this matter. There was not indication there was an issue, I made a payment, then scheduled and made another payment. Everything was current and not behind and email is not a valid form of communication. I have tried to work with Chrysler, which is why I ended up over $1265.00 in the hole because they took the wrong amount out.

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Kevin A P
144-17 230th place, US
Feb 28, 2011 1:19 am EST

I do not and have never worked for Chrysler. I am just stating my opinion as a 3rd party.

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Kevin A P
144-17 230th place, US
Mar 31, 2010 11:55 am EDT

My comment was not meant to be a threat and I am sorry that you felt it was. I was merely trying to change your opinion about the company and give you a sense of their position on the loan. My intention were to also let you know that they were acting within their legal limits and I provided proof that they were.

Also, please do not rant about my educational background. I have experience in loans, repossessions, repossession law, and other matters relating to this post.

Where does a notice of intent come in? Chrysler does not have to provide a notice of intent, rather they may provide a right to cure notice.

As with the scheduled payments, my advise to monitor the payments to assure that everything is taken care of smoothly.

I am sorry that that last part about the email was viewed as menacing, but it was not my intentions. Again, it was meant as advise.

Also, Snag-it, as stated by the program's website, is a "...screen capture and image editing functionality you'll ever need, in one simply powerful program", as stated by the program's website. I am not questioning your motives to edit, just pointing it out.

An email is a valid for of communication, billions of emails are sent per day.

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Kevin A P
144-17 230th place, US
Mar 02, 2010 7:02 pm EST

First let's look at where your complaint arises from. You failed to make multiple payments for something you bought. You took money from a company and agreed, contractually, to pay it back in a timely manner. You then failed to do so, leaving the burden of the missing funds on the company that sent you the money. How would you like it if I were to borrow $12, 500 from you, and then miss several payments. I'm sure that you were expecting a repayment from me and probably needed the money for other purchases or payments.

The several complaints that you may have read are all based on people with you same problem, they feel they are entitled to something that is not really theirs. The reason why an attorney general is not taking action is because they understand this. Can you imagine how much more money a creditor/lender would lose if they did not have the ability to take back a secured asset? The bailout would have been a lot more!

It is understandable that a lender should not show anger towards you, but it is often difficult for some people to suppress that emotion when thousands of dollars are at stake. You did sign a contract, and agreed to pay the money back in a timely manner. You contract also stated that there was a secured asset attached to it and it you failed to make these payments, then they could take the vehicle and hold it to be auctioned off or until you can come up with the money. It should be considered that even allowing$0.01 of a single payment to be missing should be grounds for a repossession. The lenders have been nice to you allowing 4 missed payments. Often a vehicle will be sent out for repossession when a person misses a total of 2 1/2 to 3 payments. They also have the right to demand the full amount of the vehicle, once you default, if they feel you cannot meet you obligation to pay the remaining amount left on the loan.

After going over that section of the WV code, I have realized that it states that they MAY send a right to cure notice, only if they wish to speed up the process. It also states that once a debtor has been delinquent 3 or more times, then they do not need to send a right to cure notice. By missing 4 payments, it could be considered that you were delinquent 4 times.

If there is no way of scheduling an online payment that far ahead of time, then you should of called up and requested information on automatic payments on a scheduled day every month. Or you could of just scheduled the payments your self in a timely manner and checked consistently to ensure that they received the payments. I'm sure you would much prefer it if someone owed you money and called you every now and then to ensure receipt of payment, rather than a person calling you every now and then requesting and extension of payment.

A lender is not responsible if their email ends up in your junk mail filter. That is your responsibility to add them to an 'approved emailer' section on your email account. Often times you receive emails from different parts of the creditor, such as financing and redemptions/repossessions, and will have to add the entire domain to your approved list.

Yes, they accepted government funds and they do have plans to repay the money. But, if they had to file bankruptcy, I'm sure it would have had a larger impact on the US as a whole, rather if you had to. So, you cannot really compare yourself to them there.

A good attorney will not look into this because they already see that, first you ave trouble paying debts to from you, and second, you have this sense of entitlement that made you feel that the vehicle was yours and something was stolen. The lender has rights to the vehicle, being that they had a lien on it. They took back something that you signed as collateral for a loan.

I'm curious, how does everyone lose? Do many, majority of the people who can make their payments on time lose? You should not consider yourself in the majority, rather your one of the few. If the banks allowed people to repay how much whenever the debtor saw fit, then the banks would not have money to pay things such as wages and labor, leaving many people out of a job and continuing in a cycle. Then, the company will be even more likely to go bankrupt.

I would recommend that you also remove your email address from your post due to how easy it would be for someone to find it and do bad things to, such as spam, your email account. It also allows people to find out personal things that you may not want exposed. This is just meant to be friendly advice.

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11:28 am EST
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Chrysler Capital extention fax problems

Unbelievable... If its too good to be true, look out!

Back in november we got laid off so called and they said no problem you can skip a payment, just sign this and fax it back and pay the finance charge only

Hooray!

No no no no no

They never received the fax (have now sent it 6 times)

They are also now calling me saying that I am late and charging me fees

They "cannot do anything" to fix it until they receive the fax

I am not about to send it to a third fax number (Everytime I call I get another person with another story)

I had to beg just to get a supervisor (Collection dept) on the phone and then they are just telling me the same thing

Fax it and then call back in 2 days...

At least today I got someone speaking decent english!

Shame on you chrysler, I am now getting harrassing phone calls saying I owe you money

I dont owe you squat, I have never ever ever been late

Shame on me for trusting you

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mr alaska
cic, US
Dec 22, 2010 1:09 am EST
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this lady (mrs fisher) was giving me attitude about a car extension. asking me to many personal questions. her ext. was 59 no communication skill or people skill. not the right job for this lady. my advice fire this lady.

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mr alaska
cic, US
Dec 22, 2010 1:06 am EST
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this lady(mrs fisher) was giving me attitude about a car extensions. asking me to many personal questions. her ext. is 59. no communication skill or people skills. not the right job for this lady. my advice. fire this lady

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11:17 pm EST
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Chrysler Capital inapropriate customer service and negligent work ethics

Chrysler Financial's Collection Department has the most disrespectful customer service reps. I have NEVER dealt with people so RUDE! They cut you short, will not let you finish talking, speak over you, literally ARGUE with you, admit their fault but will not acknowledge responsibility and some will even rudely attempt to hang up on you. I'll admit, in the past I have been late more than once on my car payment, but never past the 30 day mark. I am fully aware that when I am late I acquire a late fee. Fine. It's my fault, I'll pay the fee, NO PROBLEM. But the reason for my complaint is not solely due to un-reversed inadequate late fees and inadequate credit reporting, the reason is LARGELY due to the RUDE collections reps. I lost my job and was having difficulty keeping up with my payments, but one way or another I would always make ends meet. One month I called in to make my scheduled monthly payment (which WAS a little late) and the associate recommended that I get an extension for the next month's payment in order to ease my financial status. I thanked her and proceeded with the extension, which included paying a small extension fee plus interest. To make a long story short, I received the extension form in the mail, signed it and faxed it back. In my mind everything would work out great. NOT! The month following the extension I logged on to make my payment and noticed an outstanding balance of twice the amount of my usual monthly payment. I tried to make my payment for that month and was rejected because their on-line system could not accept "PARTIAL PAYMENTS". I immediately thought, "This must have something to do with the extension form." I got on the phone and called customer service. I wanted to know why was my balance was more than the usual month's payment. The representative stated that I was past due on the previous month and that now two months worth of payments were due. I explained to the associate that the previous month had been granted an extension (meaning: an extension pushes that particular payment to the END of your contract, it adds on an additional month because it waives your payment for the requested month). She said, "Yes, I see that here but we have not received the signed extension form." I explained that I had already faxed it but that I was willing to fax it again. She agreed. I went down to the local Staples and faxed the form for the second time. The next day I figured everything would be fixed and that I would be able to log on and make the payment. WRONG! Nothing had been updated. I called a second time to inquire on the status of the form. They claimed for the second time that the form still had not been received and that I should fax it a third time. Meanwhile they recommended that I make a payment over the phone as oppose to making it online because their online system was not going to accept any amount other than the incorrect outstanding balance. I always preferred to make my payments on-line because it was free. If I did a pay-by-phone they would charge $12.95. I then explained to the associate, "Why should I have to pay $12.95 to process the payment over the phone when I could pay it via on-line for free? If you all were to do your jobs right I wouldn't be having this issue and I would be able to make my scheduled payment on-line for free as usual!" She apologized for the inconvenience and recommended that I wait a few days to see if the form would eventually get updated. Days passed and then I began to receive collection calls. Every associate would begin with, "This call is being recorded. You are past due on your 2006 Charger and we need to set up a payment TODAY." I would explain to them the situation and they would go about asking me how many times have I faxed the form? What number did I fax it to? Whom did I speak with? etc.. By the end of the call I had them apologizing, once again, for the inconvenience and assuring me that the form would get processed soon so that I could continue with my payment. I must have talked to 6 or seven different collections officers, all promising the same thing and nothing ever got done. By this point I was furious and just wanted the matter to be resolved. I was literally calling in every third day to check up on the status of my form, it was always the same response, "I don't see the form filed ma'am, but I will open up a work basket and have this issue escalated. When all this is resolved all late fees and credit reporting will be waived and corrected." This was the response I must have received from about 3 or 4 customer service reps. Two entire months had gone by and nothing was resolved! I was calling in asking to speak to supervisor after supervisor after supervisor and they would just give me the run around, once again always suggesting that I pay the $12.95 and process my payment over the phone. Why? Why should I have to pay that fee when I can do it on-line for free. They were firm about not being able to waive the processing fee, even though they knew that it was their fault that I wasn't able to make the payment online. Two and a half months had elapsed and after faxing the form FIVE times, to different individuals who promised they would receive it and personally process it, I finally got it into the hands of a responsible supervisor and it was adequately processed. By this time I had already "MAILED" in my normal payment, just to avoid the processing fee. The day after the form was processed and payment was received I called to make sure that the fees were going to be waived and that my credit report was going to be fixed because by the end of the ordeal they had reported my loan 60+ days past due! That's HORRIBLE! They declined to do any of that. I asked to speak to a supervisor. I was transferred to a Mr. Rollins. He didn't even want to hear me out. He was rude, interruptive, assumptive and just had no desire to understand my situation nor was he going to allow me to speak to anybody else. He said he was a supervisor and that there was nobody else that was going to do anything else for me. I spent about an hour on the phone with him trying to explain my situation, but it was no use. By the end of the call I was frustrated, confused, angry and hysterically in tears. At one point during the call he acknowledged that previous associates had indeed confirmed that it was an internal mishandling error and that my fees would be reversed. And even then he stated that although the associates had made false promises to me, nothing was going to be fixed. Still he showed no remorse for his words and advised me to simply pay the late fees, that were over $100, and just move on with my life. He said that was going to be the only way to have my matter resolved, was to pay the late fees. That night I cried myself to sleep. I spent the next morning looking over months worth of statements and jotting down information so that I would be fully prepared when I called again to have the matter reviewed. I felt confident and more determined than ever. Upon the associate answering my call I immediately knew this wasn't going to be a good conversation. The associate (Mr.Martinez) answered and an unpleasant tone and was very cut short. He asked for my loan number and quickly came to his own assumptions. He spoke loudly and over me and even argued with me. I began to get frustrated. I asked to speak to a supervisor. He yelled, "Hold on!" and placed me on hold. I was furious because he was so rude. When the supervisor came on the line (Ms. Adams) apparently she had her mind already made up because she too was unwilling to hear me out. She said to stop arguing and live with it. That nothing was going to be changed and that my account would remain the way it is, with late fees and all! She ultimately said, "Ms. Rodriguez, there is nothing else I can do for you. The fees will remain on the account and there's nothing you can do about it. Have a good day!" I said, " Ms. Adams! You better not hang up on me, don't you dare release this call!" She paused and then asked what else could she help me with. I asked when was the next time Mr. Williams would be in and she said tomorrow. I thanked her and released the call. I continued to cry out of frustration and anger. At this point I still don't know what to do. So I found this web site and decided to document my experience. I only have one more year to pay off my car, but if I had the money to pay it off right now I definitely would! I wish I did! I will never finance with Chrysler Financial again!

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asil122
new haven, US
May 03, 2010 5:26 pm EDT

What a bunch of idiots! NO one should be treated like this and the folks at Chrysler Financial should realize that thier unethical practices does not make anybody want to pay off thier debt any faster. In a society when jobs are lost and money is super tight, they should understand that it may take a little longer to pay off. I had a great job, I always ALWAYS payed on time and at the end of my lease, I turned it in and recieved a lease end payment and an overmilage. I also lost my job and payed some money to them each month, not the entire amount but some. I was called and harrased every day 4 times a day and was told after 2 months of paying them some amounts (like 100-200 at a time) that it was unaceptable, and Chrysler does not take payement plans and to pay the full amount in 20 days or its off to collections! I have 3 kids to feed, and a house payment to make that is more important than the full amount for my turn in. I AM PAYING some money and they should be happy, at least I am not paying at all- I could be like everyone else and not pay and file for bankrupsy but that isnt right. I understand that I signed a contract but I also didnt know that I would lose my job 2 years ago when I leased the car. These people are terrible and I am telling everyone my story and hopefully they wont have to deal with chrysler financial.

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Chrysler Capital pejudice against disabled veterans

Chrysler Financial purposely prays on our Disabled & all Veterans and their families buy selling them Gap insurance at an inflated rate and will not pay off their loans after an accident totals their vehicle as promised in their contract. As a matter of fact Chrysler Financial is not really located in the United States they are owned and opperated out of India. We have listed them as a complaint on our website www.vietnamvetfamprotectserv.org. And afer contacting them by phone and mail they DO NOT deny our that this is their company policy.

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Frank Riley
Quincy, US
Nov 24, 2009 6:52 am EST

Gap insurance from an auto dealership is a high profit add on like chassis undercoating or Scotch Guard for your upholstery. Here's a short buyer's guide for gap insurance that should help you find the cheapest rate.
http://gapautoinsurancecoverage.com/Gap_Insurance_Buyers_Guide.html

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JohnAct
Queanbeyan, AU
Nov 22, 2009 6:17 pm EST
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LESLIE CHARLES GILROY (corrupt cop)
in company with
LLOYD STEPHEN GANZERLA
BELINDA JANE GANZERLA
EUGENE CLEVELAND GANZERLA
TRACEY ANNE GANZERLA
and others, robbed my wife and I
See the whole story here
http://austlawpublish.com/forum/viewforum.php?f=2

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8:29 pm EST
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Chrysler Capital harrasment, lies at lease end

We leased a truck from Chrysler 3 years ago and told we could purchase the vehicle at the end if we wanted our credit stayed the same and at the end they refused us after telling us we would be approved for purchase 2 months before the lease ended. At the end we returned the truck and they sent us a bill for $5000 for mileage, more lease payments no idea what that is for and taxes, etc. of course we didn't have that kind of money in todays economy. We tried to work out payments with them and they refused! They wanted $1200 which I paid then asked if I could do $1200 a month and they said no, they wanted it within 3 weeks or ELSE. So now the phone calls are unbelievable and I just paid $1200 one month ago now they won't except any other amount than the total due by Tuesday or further action. Are they rediculous, we are trying to pay the amount we owe in just a few months and they won't except it. They even sent a repo guy to our house 2 weeks after the lease ended and we informed the gentleman the truck was already sitting at the Chrysler dealership we got it from, just no one told the main Chrylser place and they wonder why their company is going belly up. Never will we buy a dodge again unless it's used sitting on a Ford or Chevy lot. I can't believe they can legally refuse a payment and not set up a time frame to pay that is at all reasonable. I wonder if they pay their bills on time or even try to pay their debts, we are trying and they are jerks about it! To top it all off we never were given a contract at the time of lease, some reason it had to be mailed to us and we requested numerous times and never received anything which was out stupidity for not getting it from day one I suppose. It's terrible what large companies can do to consumers. The calls are constantly through out the day and at my work. Then when I have tried to call back it has been sent to another department and no one there can help me...

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Long Island New York
Rocky Point, US
Apr 27, 2010 6:14 pm EDT

Note: I did not settle paid debt in full

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Long Island New York
Rocky Point, US
Apr 27, 2010 6:13 pm EDT

I turned in a lease at the end of August of 2008 and owed 2, 309 for over miles. Same did not have the full amount and sent 1500 over the course of three months then they turned over to collections and put it as a charge off on my credit report.

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tcmadatchrysler
Rockford, US
Nov 19, 2009 3:45 pm EST

Agree with all the Chrysler Financial problems. I assumed a lease. Lease clearly states that it can not be transferred unless it is "current". Well, it was transferred and now it turns out the previous lease holder had several hundred dollars worth of accumulated lates fees, and Chrysler wants me to pay. And salt in the wound was throwing a $425 lease return fee in when it is not stated anywhere in the documents I signed. They are masters at telephone shuffles and basically says "too bad". What really topped it off is that they have shown me with being late on a payment with the major credit agencies based on the previous years of late fees. I'll never deal with them again.

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bobtheman
, US
Nov 13, 2009 8:40 pm EST

If you turned in the vehicle before the end of your lease, there is a penalty.

If they are going to say you owe them money, tell them you want an itemized breakdown of the charges. Otherwise, call a lawyer. If you never signed a lease contract, I'm not sure how you even had a truck, let alone be held liable for the charges.

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Chrysler Capital debt collection/repossession

I identify only too well with all complaints posted by others! My story is the same and I will never ever do new business with Chrysler again! I will also warn all my friends. They won't even give me enough information to get my possessions or to find out how much the repo lot charges so I can get enough money together to retrieve the car. I see lots of complaints on here but no answers :( Their collection practices are horrendous and all those calls surely go against the Fair Debt Collections Act! We really need to bring a lawsuit against them.

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Deadbeat
Compton, US
Nov 18, 2009 7:30 pm EST

please tell your friends. Tell them you don't pay your bills and get the company's property you refused to pay for taken back from you. Tell them you have no problem taking money, it's the paying back you refuse to do. Chances are your friends wouldn't be able to get a loan anyway.

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Chrysler Capital - emmy from collections

I have been buying high end pickup trucks from Dodge for the past 10 years as I work in the oil and gas industry and always have purchased your disability insurance to the tune of $7000 per truck. I recently became disabled and am in need of surgery so I will be off work until next spring and despite mine and my Doctors full cooperation I was denied the...

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Chrysler Capital harassing me

Chrysler chrysler chrysler... Every time they call me I am going to put down what they say. I am going to put down everything that is said in that conversation. I will paste the same thing that I put on this website and I am going to send it to my 297 email contact list. Exact words. On that email I am going to put send to atleast two people. That way I will triple the number of people to go against them. I am trying to work it out with chrysler but they still will not stop harassing me.

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TKd2010
Concord, US
May 10, 2010 8:49 am EDT

HAVE ANY OF YOU DEALT WITH THE POMPAS ### STEVEN LEWIS? HOW ABOUT ANGELA JONES? HAVENT SEEN MUCH ON HERE ABOUT THEM LATELY MAYBE THEY GOT WHAT WAS COMING TO THEM FOR BEING SO MEAN & NASTY TO SO MANY PEOPLE THAT WERE HURT IN THIS TERRIBLE ECONOMY. |

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upstream
Miami, US
Feb 24, 2010 6:12 pm EST

omg same here guys they call me none stop and my wife for a payment that im late for 10 days... i ### at them telling them do you rather have some one not paying the car...

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margeret
, US
Jan 12, 2010 8:58 am EST

I'm also being harrassed by them they threating to take my car for 1 paymen. I try to make payment arrangments and they don't want to hear it. The reps. there are very ignorite. I agree with each and everyone of you. I was also told by one of the reps. to sell everything or anything I had so they could receive there payment, right then. The whole time I was on the phone I was being yelled at by them.
I receive phone calls from them at 7 o'clock in the morning until about 12 midnight with over 8 voicemails

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Chrysler Capital collection

Me and my husband bought a truck from Chrysler about a year ago. We were told our payment would be due 45 days from the day we bought the truck. When we got our first statement it said our due date was the 7th. All my other bills are due around the same time so I called and asked if there was a grace period. I have another loan through safe credit union and there is a 10 day grace period. I was told there was a grace period. A couple months later I needed to defer a payment because I couldn't pay it that month, I was told I need to pay $150 in late fees to defer the payment. I asked why I was being charged fees because I was paying within the grace period. I was told there is no grace period, and that every day after the due date I was being charged interest. After arguing with them I finally paid the fees so I could defer the payment, and I asked them if I could change my payment due date. They said that once I paid the deferred payment then I could. So I made the next payment and asked to change the due date. I was told I coudln't for another 6 months because I deferred a payment. I was furious because the last person I talked to told me I could. After more arguing, I got nowhere. So I told them that the next 6 payments were going to have to be late, they said ok. Now me and my husband are receiving mutliple calls every day that the payment is late. We have explained the situation to them several times and they keep calling. Then today my Neighbor came over and told me that Chrsyler Financial called her asking about me. This is not a family member or a friend, just a neighbor. This is absolutely crazy. She has no idea how they got her number, I don't even have her number, I only know her on a first name basis. They called her more than once. This out of control. I'm going to talk to a lawyer and the police if I have to. Do NOT buy a car from Chrysler!

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Compl Chrysler
, US
Feb 22, 2011 9:32 pm EST

Chrysler Finanical is the worst I have ever dealt with. You can be 5 days late and the are hounding you from 8:15 am to 9:oo pm. I told them they know where the car is come and get it. They can kiss my [censor] and once they take the car I will bankrupt and they wont see a dime. I am not even a month behind. They are going to make someone go postal on their [censor]. The collector forget that they may loose their job and be in the same boat that we are in. So once again KISS MY [censor] CHRYSLER !
And for all of you that don't know you can fax a cease and assist letter to Chrysler at [protected] requesting to be contacted by mail only . And by law they can't call anymore.

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Chrysler Capital title to register car in new state

After we moved to PA from NJ, we tried to get a title from Chrysler Financial so we can register our car in PA. The car had been repossessed at one point and payments were made late because my husband is unemployed. But we did make payments. We have been trying to get the title for over 6 months and customer service never has an answer. Nobody has been able to help us on who to contact. When we ask for the title dept. they do not know what to do or say because our payment is 3 days behind they can't help. Our account has been up to date and we have called at those times and they still can not help us. I do not understand why their title dept is some secret agency that does nothing. It is ridiculous we can't even drive the car because we'll be pulled over and fined for not having it registerd. NEVER NEVER work with Chrysler!

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Bob Popolopolis
, US
Dec 19, 2009 10:53 am EST

Some information that might help:
If your account is behind, calls might be simply routed to Collections.
Until your car is paid off, the title will not be released to you (unless you live in a state that sends the title to you, with an "encumbrance", i.e. you owe money on it.) Your state must make the title request. The state from which you purchased your car issued the original title. It will be sent to your new state, destroyed, and a new title from your new state issued.
If you are leasing your car, the title will not be sent to you. Notification can be sent to your new states motor vehicle department giving permission for you to register the vehicle. This is true for all companies.
Good luck.

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Chrysler Capital balance due

My Jeep Commander was totaled in a wreck (no fault of mine). I purchased the jeep due to the zero % interest. This was the 1st new auto that I have purchased in 10 years, so gap insurance was unkown to me (1st mistake). After the Progressive Insurance settled with Chrysler Financial, there remained a $10, 000 balance. I recieved a letter from Chrysler stating that the next note was not due until 2012, so I contacted the Customer Service Center to understand the letter. I was told that the next note was not due until 2012; I stated that I was going to continue to pay the note until it was paid in full. Two weeks after that discussion, I recieved a call from the Chrysler Resolution Group stating that the balance was due in full in 30 days. I have made several phone calls, with everyone being nice on the phone but providing no alternative payment schedule. As a result, I was asked to take out a loan to pay off the balance, or that it would go to a collection agency! I am willing to make my monthly payment, but Chrysler wants it all in 30 days. I am amazed!

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Buddy17353
Rochester Hills, US
Nov 08, 2009 5:20 pm EST

Why would you be amazed? The vehicle is totalled, gone. Chrysler no longer has any collateral (i.e. the vehicle). They didn't make a personal loan to you when you bought the vehicle. So when you no longer have collateral the debt is unsecured and they don't want that kind of risk. That's how the banking business goes.
What surprises me is that you were upside down $10, 000. Did you roll a loan from a previous vehicle into the new one?

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Chrysler Capital payments

I have owned my Dodge Caliber for a little over a year and in March, due to maternity leave, I could not pay my note. I called Chrysler and asked for an extension of my contract and was told no problem. I was relieved until the lady told me I still had to pay the interest and each day I was unable to, it would compound. I said 130 was easier to pay then 310 so I could. Then she said I would have to electronically set up the next two payments as 'good faith' they would be paid. I was shocked. I have never been late or missed a payment so why was I being asked to set up two months of payments AND be charged 12.95 to process them. I told her my payments were usually paid for free online and she said that option was no longer available because I asked for an extension. So I abliged and did what they asked. It is now July and I am being hounded for 30 days past due on last months payment, that was set up electronically mind you... Supposedly they never received my extension. These people can have their POS back. I am so tired of them calling 2-8 times a day for something I took care of in March...

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imdiedra
District Heights, US
Jun 09, 2011 8:01 pm EDT

Ditto!

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Heyfatboy1
Abilene, US
Jun 03, 2011 10:36 pm EDT
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Everyone needs to do as I do. I can't pay the payment at the beginning of the month as promised, so I am late by paying at the end of the month. When Chrysler's BS artists try to call and harass me, I use my caller ID and do not answer the phone. They have gotten pretty clever, or so they think, by routing the call through El Paso, TX. They are very rude and obnoxious people. When I get this paid for, I will never buy another vehicle that is financed through Chrysler or TD as they are now called.

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Chrysler Capital wage garnishments

They have been garnishing my check for a few years now. I am not close to paying it off, but a few months ago the garnishment stopped. Could this have something to do with their bankruptcy?

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aarmstrong
Cherryville, US
Jul 20, 2009 2:34 pm EDT

I'm fairly sure that garnishing your wages is against the law and they could be sued for such practices. My husband and I tried to deal with them after I lost me job and his pay was cut, they are extremely rude and always, always provoke an argument. We tried to pay them some money, but they made it difficult to work with them. We told them to come get our Jeep and they did, but sent us a form saying it was repossed. These people are crazy!

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Terri
, US
Jun 16, 2009 3:37 pm EDT

I also own a truck which was financed with Chrysler Financial. I also agree that they are one of the hardest companies to work with when you have a problem. I have always paid on time and even made about 3 double payments trying to get my balance down for a little breathing room for an impending divorce. When I called to see if they would work with me on using those extra payments to give me a little float time they claimed to no be able to find my extra payments! I spoke to 3 different people none of them were helpful and all were very condescending and nasty. Then I asked if I could just move my payment to later in the month due to the timing of my temporary support payments and rent, they said no because of the way my loan was set up. The person on the phone told me if I did not like it my only options were to agree to give my vehicle up at a dealership or have it repossessed!

I am currently just paying late, in which case they get an extra $30.00 late fee from me! Now on the bankruptcy of Chrysler, well I am not surprised they have had to go that route! I do hope in your case that you get some kind of relief. I am a very responsibly person but like many other people due to circumstances out of my control I was only asking for a date change in payment and concession for my paying ahead. A Lot of good it has done. Believe me I feel like just telling them to take the truck but they make it a no win situation for us normal folks!

I am going to try to call them one more time since as you mentioned the bankrupcy is now in full swing. Maybe they have been humbled a bit, but I don't expect anything believe me.

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Chrysler Capital seriously crazy fees

My father and I have been having major problems with chrysler financial. When we first started our payments, they charged him double payment saying that the first one was never received. That was a lie. So soon after we tried by paying over the phone. It did ok, but then we started be charged fees for this and fees for that. We've also had different phone workers telling us that the bill was caught up, then another telling us that we weren't. It's insane! Why are they still in business? I'm sure many other customers agree on that with out a dout.

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PC, Virginia
Newport News, US
Mar 13, 2010 1:24 am EST

My husband and I have been going through the same type of problems with the people at Chrysler Financial. They are definitely the worst company we have ever dealt with.
Rude doesn't even describe their phone demeanor. I know there has to be some kind of
action we all could take against them, I just haven't found it yet. We should all be very tenacious in searching for some way to stop their unfair collection practices.

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Chrysler Capital lease return fee

Chrysler Financial has burried a clause in its lease agreement for a Lease Return Fee $300.00 if you do not buy another Chrysler product. This is in a lease agreement and is to offset their cost for holding charges and auction processing. They will pass this cost on the leasee, I really think it is bogus charge.

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George Love
Tamaqua, US
Dec 09, 2010 4:20 pm EST

I currently have a 2007 Dodge ram 1500 which I leased new, when my lease was up in june they told me I can re lease the truck for 6 months or a year in which I did lease it again for 6 months. Now I received a letter my lease is up on jan. 2nd, so we called to extend it and they said NO we do not do leases either pay in full or turn the truck in! I asked why did they tell me that in June and her reply was I don't know all they told me was to tell anyone that leases No pay it or turn it in! Needless to say I will never ever purchase another Chrysler product again and will try to talk anyone out of it that does! Horrible Horrible customer relations! Never received a letter prior on the dropping of leases either!

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Laurie96
, US
Oct 25, 2010 8:46 pm EDT

Chrysler Financial is awful, we turned our vehicle in 7 months early and it was in mint condition. We paid off the remaining payments due as well as the return fee completely in full. 3 months later they send us a bill in the mail, stating that we owe money for a "voluntary repossession" to the amount of $1737. I called and got a very rude man who said that although he could see we paid off our account in full in May, there were now new charges, and that we could work something out. I am not sending them another cent. I have filed complaints with the Attorney General as well as the BBB. I am not backing down and I would rather pay lawyer fees than send them any money. Chrysler Financial is terrible and scams consumers.

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Treated like dung
Auburn, US
Aug 25, 2010 4:53 pm EDT

39 months with no late payments (auto deduct from my checking yet they claim I had 8 lates). No damage fees and I was under miles. When I turned my car in I repeatidly asked if there was a turn in fee and I was told no. This was by both Chrysler Financial and the dealership. 30 days later the threatening calls started. At first I thought it was a scam but then they started calling me at work and my cell. After I finally was able to confirm it was a real charge and on the contract they basically said pay now or it will be turned over to credit collection. What a way to treat a loyal customer after 3 years. I told them if they would have confirmed the charge when I turned in the car I would have gladly paid it. Their response was that I should have known it was on the contract. BTW the car was a POS and I'd never buy another Chrysler/Dodge vehicle again especially now after I was treated like crap. How about a "I'm sorry sir but we forgot to collect your turn in fee. How can we work with you to collect this?" vs. "Sir if you don't pay this today we will refer it to a collection agency".

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Fergus
Toronto, CA
Aug 24, 2010 9:08 pm EDT

I was at the Chrysler dealership tonight to buy out my lease and I asked if the $299 was in my original agreement with them and they said no. I said then why do have to pay it. They said that is their policy and that every dealer charges a fee because they are franchises. I said if it isn't in my original agreement, I was going to seek legal advice. What a rip off. I am not paying it. If I won't pay it, they won't sell me the car!

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Earld
Ypsilanti, US
May 18, 2010 10:56 am EDT

They are calling me everyday, I turned in a 2007 Ram 4 weeks ago last july I purchased a new car (not a chry) and called for pay off as well as my dealer called due to it being rolled in. I called chry finacial 2 weeks later to confirm everything and they said I owed X$ if i was keeping it and not turning it in until due date .I asked if X$ was all i would owe or would I have additional charges at turn in, the rep. assured me I was done as long as I was under on mileage. I was way under on mileage and bought a used truck (not a dodge) from the dodge dealer I origianly leased it from the day I turned it in. Two days later a bill for $400 I refuse to pay, what a scam and I feel if when you get pay off and yhey fail to include this its not my loss.

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USGINE2003
, US
Feb 16, 2010 6:23 pm EST

DAMN CHRYSLER!

$464.31 to return my '08 Charger R/T !

THIS IS REALLY OUTRAGEOUS! But hey, it was in the contract since day 1 ...

There's nothing I can do!

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fedupwiththem
Tilton, US
Oct 24, 2009 12:21 pm EDT

They are a piece of work. I have an 07 pacifica that the lease is up in July. I am trying to voluntarily repo it as i can't afford the payments any longer and it's a POS, i've been dealing with it not starting, tie rods being replaced, TWICE, etc. I call them to see if they can work out anything on my payments and all they say is "there's nothing we can do." I also noticed that there is a $400 fee when i turn it in, well they can suck it cause i'm not paying it. Who the hell do they think they are? A fee for giving them back their car? they should pay ME for driving the POS! So i call them today, a Saturday, for the repo paperwork, guess what, they aren't there on the weekend. So they won't help me with my payments and I can't even voluntarily return it when it's convenient for me. NO MORE CHRYSLER PRODUCTS I would rather poke my eyes out!

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4preston
, US
Aug 31, 2009 1:44 pm EDT

We are getting ready to turn in our 2007 Jeep Commander. I already know that we are going to owe for excess mileage and the turn in fee. Have you been able to get anywhere with payments for them, or do you still have to pay the full amount within 30 days? I know we won't be able to pay it off, so I guess we will take the hit on our credit...

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06and08libby
New Haven, US
Aug 02, 2009 4:37 pm EDT

yea, i just turned in my leased liberty for an 08 liberty...over mileage fees, and wear and tear fees total about $5K...chrysler financial told me I have 30 days to pay it or its a red mark in my credit...BS! Chrysler financial also told me that they do not have a payment plan as hospitals, credit card companies do if you have an extensive amount to pay...what the friggin heck is this all about...the dealer ship I bought my car said that they have never heard of anything like that before...has anyone had to deal with something like this?

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SuperVepr
Redneckville, US
Jun 23, 2009 2:18 pm EDT

That sounds suspicious. How can they extort another purchase out of you?

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Chrysler Capital financing practices

I purchased a car in 2007 from Chrysler and it is financed by Chrysler Financial. I have never been late on a payment and have definitely never missed a payment. On April 17, 2009 I received a "Notice After Repossession of Voluntary Surrender" in the mail saying that my car would be sold on April 30. I called Chrysler Financial and the man said he did not know why I received the notice because I had never even been late on a payment. Obviously the company is completely incompentant if they are sending out Repo notices to account numbers that are not defaulted at all.

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Ef Chrysler
Columbus, US
Jul 10, 2009 4:04 pm EDT

Can't stand stupid is clearly a Chrysler [censored] Bag. I am not delinquent because I don't own a Chrysler and I would never attempt to own one. Especially now that they have hit rock bottom. I still get phone calls from Chrysler telling me that I NEED to call them back immediately. Where is Lee Iacocca when you REALLY need him, eh Chrysler? I'm going to have a nice big glass of ### you tonight and give a big ### you toast to Chrysler.

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intelligent design
Baltimore, US
May 10, 2009 11:16 pm EDT

Can't stand stupid apparently works for Chrysler as this is how they treat their customers in telephone conversations. This is the kind of behavior in which Chrysler has hidden itself. Not only do the employees have no respect for the customer, it's as if these practices are encouraged by the supervisors of the minimum wage call centers designed to assist the purchaser of the overpriced Chrysler product. Companies that direct their business toward the ground, usually end up there...

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Cant stand stupid!
PP, US
Apr 24, 2009 12:09 am EDT

You should not be angry at Chrysler becuase you are DELINQUENT! Chrysler is calling for a reason you must have not paid your bill. You are in default of your contract and are blaming Chrysler, good luck getting financed for a car in the future!

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Hates Chrysler
Hot Springs, US
Apr 17, 2009 7:13 pm EDT

Class action lawsuit needs to be filed against Chrysler Corp over way they are taking customers for a riding & breaking it off in their ###!
Since day 1 of buying a car & financing thru Chrysler Corp it has been a total nightmare & actually that is putting it mildly. It's continual harrassment!
We got a call from them today saying we owed them over $600.00 in car pmt that was behind & in late payments, looking at reposession.
I gathered my payments & called back...This other lady told me I wasnt $600.00 behind or showing, but was March payment behind. Well March payment was made in March & April's isnt due until end of April.
I am wondering if they just call & harass people to look busy out of fear of loosing their jobs?
Chrysler Corp. has alot of nerve doing customers this way. Who the hell do they think it was that bailed their sorry ### out? The tax payers & I bet quite a few are their customers! I sure didnt want to see them bailed out...I wanted to see their ### go down big time.
So again I say Chryler Corp needs to be hit with a.
CLASS ACTION LAWSUIT & NOW...BEFORE THEY BITE THE DUST!

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Chrysler Capital horrible rudeness

When I bought my car, I set the payments to be auto deducted from my account. This they did 59 times without issue. Then, I start getting calls from them that I was late on payment and late charges are being added. I called and asked to talk to supervisor. She said there is a clause in contract that last payment must be mailed in. I told her I signed the contract 5 years ago and had no idea this was the case. She said 'Talk to someone that cares.' She then said there was a $15 late fee and also if I did not pay today by western union (Additional $13 fee), she would report me to credit agency. Remember, this was my last payment. I did pay it and told her I would never have anything to do with Chrysler again. She laughed and said she did not care and that she heard this 10 times a day.
Good news...according to National Public Radio report this morning...they are not expecting this horrible company to exist in one year. Good Riddance.

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ed deremer
Port St. Lucie, US
May 13, 2011 6:05 pm EDT
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I have a nice truck, but all I wanted was my money back for the extended warranty which I paid 1410.00 dollars. I signed a letter of compliance for the amout to be send to me by check, But they made all kinds of deductions on the total and I ended up with 984.09 dollars. I think I should get my money back in its entireity as my truck is still protected by the original buyers agreement. I do not think that I am asking too much of chrysler corperation do you? Sincerely, Edwin J. Deremer

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ed deremer
Port St. Lucie, US
May 13, 2011 5:57 pm EDT
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May I please have your answer soon. Edwin J. Deremer

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ed deremer
Port St. Lucie, US
May 13, 2011 5:56 pm EDT
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Dear Sirs, My name is edwin j. deremer and I have a small comment as to why arrigo dodge in west palm beach deducted money from the extra coverage for a 7-70 warrenty for 1410.00 on my dodge truck which I bought in january of 2009. I went down there and requested my money back and they sent me 984.09 dollars. I still have the check and am wondering if I should cash it or not being that they took all these deductions of it for what reasons I cannot ascertain. My truck is still under warrenty from when I bought it. They charged me for a number 204356 and no explanation and also VOLEL WHICH WAS 389.61 dollars. The other number was 204356 which was two times on the same invoice totaling 57.06 dollars. I do not know what all these deductions are for. I paid 1410.00 dollars for 4 more years of protection and they did not give me back all that was mine. Would someone please tell me what is going on? I did sign a paper for 1410.00 which I was to be sent by check. Please tell me why this was done to me. Edwin J. Deremer

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canststandsociopaths
, US
Apr 24, 2009 12:18 am EDT

as we've seen time and time again, they know you've forgotten about their little "last payment" scheme included in the contract you signed 5 years ago. Then they will wait on telling you thefinal payment is late so they can tack on some huge late fees, then intimidate you on the phone, threatening collections etc so you just pay up.

the whole argument about not taking the last payment because it might 'differ' is total BS. It would not be illegal in any way to take out a final payment that is smaller. It would also not be illegal in any way to take out a final payment that is exactly the same as the others. Its only if you want to scam someone and tack on extra fees etc that you need their approval, which you get by calling and intimidating them into it.

C
C
Cant stand stupid!
PP, US
Apr 24, 2009 12:03 am EDT

If you woud have actually read your contract and your autopay form you would know that the last payment never comes out with autopay because your last payment usually differs by a little bit. They also dont take out last payment because if you are every late you accumulate additional interest and that is included in your last payment. It would be against the law for them to take the final payment out if it differs from what your other 59 were!

ComplaintsBoard
M
1:25 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Chrysler Capital rude and unhelpful

I purchased a 2009 Jeep. I recieved my first statment in March and sent in the payment via check.
In april I recieved a statment showing no payment was made in March and the account was past due.
I called them and they stated that the check was returned by the bank. This did not make since sine there were more than enough funds to cover the payment.

I called my bank and they stated the check had never been processed so it was impossible that the check was returned.

I called Chrysler back and tried to get to the bottom of the problem. I was told the check was returned so I asked them to fax it over so I could see it. I was told that it was destroyed and they did not have a copy. (this is a new one one me. seems like they would have at least an electronic copy for records.)

I told them I would send in another check. Their response was that my only option was to give they account info so they could draft my account.

When I asked to speak to a supervisor The person responded that she was an account manager so I ask to speak to her supervisor. She hung up on me.

I have called 5 times with alsways the same result.

Any one know a number or address to contact for complaints directly to Chrysler?

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johnnygood09
Birmingham, US
Oct 16, 2009 11:10 pm EDT

All concerns need to go to:

Patricia Bialczak Musso - P33868

Assistant General Counsel
Chrysler Financial Services
27777 Inkster Rd
Farmington Hills, MI 48334

Phone: [protected]
Fax: [protected]
e-Mail: pb43@chryslerfinancial.com

Chrysler Capital Customer Reviews Overview

Chrysler Capital is a financial provider specializing in automotive finance for Chrysler, Dodge, Jeep, Ram, and FIAT vehicles. They offer a range of financing options, including loans and leases, tailored to meet the needs of individual customers. Additionally, Chrysler Capital provides dealer financing solutions, supporting their dealership network. Their services also encompass online account management and payment tools, facilitating convenience for their clients. Customers can apply for credit through their website, which streamlines the process of acquiring a vehicle.

Chrysler Capital In-depth Review

In summary, Chrysler Capital offers a range of financial services with a focus on auto financing. The website is user-friendly, and they provide various loan options suitable for different needs. Customer service is adequate, with multiple channels for communication. Online account management and payment options add convenience, although fees and penalties could be more transparent. Customer reviews are mixed, and while there are some complaints, there are also positive experiences. The company's financial health seems stable, and they offer special programs and incentives. Online tools and resources are helpful, and the company shows efforts in accessibility and compliance.

Company Overview

  1. History and Background
  2. Range of Financial Products Offered

Loan Application Process

  1. Ease of Navigation on Website
  2. Clarity of Application Requirements
  3. Approval Timeframe

Loan Options and Terms

  1. Variety of Loan Types (e.g., New, Used, Refinance)
  2. Loan Term Lengths Available
  3. Interest Rates and APRs

Customer Service

  1. Responsiveness and Availability
  2. Knowledge and Professionalism of Staff
  3. Channels of Communication (Phone, Email, Chat)

Payment and Account Management

  1. Online Account Management Features
  2. Autopay and Payment Options
  3. Clarity of Payment Schedule and Terms

Fees and Penalties

  1. Transparency of Fee Structure
  2. Late Payment Penalties
  3. Prepayment Penalties

Customer Reviews and Testimonials

  1. Positive Experiences Shared
  2. Complaints and Issues Raised
  3. Overall Customer Satisfaction Rating

Financial Health and Stability

  1. Company's Credit Ratings
  2. Financial Performance Indicators

Special Programs and Incentives

  1. Loyalty Programs
  2. Rebates and Incentives for New Buyers
  3. Partnerships with Dealerships

Online Tools and Resources

  1. Loan Calculators
  2. Educational Articles and Buying Guides
  3. FAQs and Help Sections

Accessibility and Inclusivity

  1. Services for Non-English Speakers
  2. Accommodations for Customers with Disabilities

Legal and Compliance

  1. Adherence to Financial Regulations
  2. Privacy Policy and Data Security Measures

Conclusion and Final Assessment

  1. Overall Impressions and Recommendations
  2. Suitability for Different Types of Consumers
  3. Comparison with Competing Financial Institutions
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Contact Chrysler Capital customer service

Phone numbers

+1 (855) 563-5635 +1 (855) 976-9766 More phone numbers

Website

chryslercapital.com

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