Chowking review: service

I always order pork chao fan with toppings (sometimes steamed siomai or fried shanghai) in sm megamall. When they serve my order for take out, I always ask for toyo and the servers will give me a toyo in a sachet which is good for take out. There is one instance that the manager (I think because of his uniform) named john served my order, I asked for toyo and he immediately responded that there will be additional charge for that, he didn't bother to ask or give me options. So I didn't argue with him and stayed silent instead. The same day, I found out that my food has a long hair on it. Since then I didn't want to order there anymore.