Chowking review: Order delay

Chowking Santa Grove Paranaque branch,

I ordered foods exactly 7 :19 but foods arrived 9:00pm.
They promise give me a complimentary gc because last time i ordered 8pm but i received the food almost 11pm..but unfornately, they dont even acknowledge my concern.
Please give attention to your services.. We pay and expect to receive our order on time...

Thank you