Choice Home Warranty

Policy # [protected]
Claim # [protected]

A claim was submitted for a furnace that was not properly heating at 34 Graystone in North Barrington, Ill.on 13 Nov 2018. It was assigned to a Mr. Bijon @ 4 seasons air control on 14 Nov 2018. He came out 3 times trying to fix the furnace and finally said we needed a $450 control panel that CHW wouldn't pay for because he found a chipmunk. We paid him cash but the furnace still didn't work. With CHW deserting us and the threat of freezing pipes, we contacted Alltemp of Wacounda, Ill who came our said the furnace was cracked from overheating and leaking carbon monoxide. We could have died! They installed a new furnace for $3488 and we wished to be reimbursed

11/8 - called about broken machine, sent a tech out and he said he needed to order parts and would be back...never showed

Sent a new tech out, never showed

12/3 - still broken, tech came out and is trying to order parts. I spoke to Sal employee number 1673 and he refused to send me to his boss or anyone else, even the resolution department! I want compensation for my time and trouble! You owe me something for taking off of work and having to do laundry at the laundry mat for a month! A MONTH!
As soon as this is fixed I am done! This is the worst customer service I have ever had, a 3 year old would do better!

I get unwanted spam in my email. The sender tries to prevent blocking by disguising the subject and sender. Subject uses run-on words with a mixture of letter symbols to make it hard to filter. The Sender is a series of miscellaneous symbols and letters in random order that can be changed infinitely.

If you "unsubscribe" these scammers recognize that a connection has been made and sell your address to more scammers.

If you're in the market for a good home warranty, this is not it. I had American home Shield for about 10 years. However, I switched to Choice because they were offering a much better rate. Well, you get what you pay for. They have so many exclusions and they make it so impossible for technicians to complete work, that it's definitely not worth the savings that you supposedly get. AHS never needed prior approval before doing the work. Choice requires it. However, they don't have a special number for vendors to call so that the vendors can be on hold for up to two hours. Their customer service department it is abominable. I was hung up on twice by a man named Diego because I was upset that the vendor they sent never showed up and never called. I suggest you look into American home Shield instead of choice. It's definitely worth a few extra bucks

Good afternoon,
I am reaching out to get some assistance with a repair claim. I have contacted customer service, spoken to multiple case managers and paid $1, 440.00 in cash. I have uncovered wires showing, the thermostat off and system not working. I have a wife and four kids, the temperature outdoors is dropping by the day and I can't heat my home. I have been as patient as possible through this process and I don't seem to be getting anywhere. I can be contacted at [protected] (Mr. Monroe).

If your contemplating a Home Warranty service steer clear of this company. I was a member of a competitor for 18 years and switched to Choice last year after the other company reduced coverage without reducing rates. It was definitely a mistake. Choice employs contractors that can't speak English and perform shoddy work. I have a refrigerator that has been under repair for more than two months. The first technician fixed part of the problem and said he could not get parts to complete the rest. Contacted Choice and they told me they worked with the contractor to order the part. Two weeks went by and nobody showed. Called Choice again and asked for a different technician which they sent out a week later. Technician two said he needed parts would get them ordered and contact me in 4 days to set up a return visit. It has now been two weeks and no phone call and a refrigerator still not completed. Just poor non customer focused service.

Currently we had a problem with losing our heat. Contacted Choice and a service call was scheduled for a week later. Technician came out and waited on the phone for approval to do the work for more than an hour. He said he was going to go buy the necessary part and come back and install while waiting for the return authorization. He did exactly that and just about the time he completed the work Choice called and refused to cover the work, citing a contract issue or authorization. So needless to say we had to pay for the work since it had already been done.

This company has issue with customer focus and employs less than dependable technicians. In my 18 years with the competitor never experienced this type of customer disregard. Think twice before choosing this company for your home warranty needs.

first I would like to say I purchased Choice Home Warranty for piece of mind. I am a signal 62 year old woman and I purchased and paid for my plan upfront.
Policy #: [protected]
Claim #: [protected]

I am beside myself with worry and upset over my water softener. you are saying under section F9 that you can not get the part that needs to be replaced to have the water softener work so you are arbitrarily sending me $225.00 as compensation.
I called today and spoke with someone and told that I did not want to accept that. that I wanted to get it fixed or replaced.
I was told 'nope, doesn't work that way. we pay you for the part when we can't get it. It also says in section F9 that you repair or replace. you can't repair and I would like to have it replaced. The replacement cost from Patriot plumbing you sent out is approx $1800.00 . $225.00 comes no where near that, and I am on a fixed income and cannot afford that cost.

I bought this policy and was told I didn't need to worry about repair and replacement cost because that was what I was buying. I understand that some of the coverage, example the well pump has a limit that you pay. I don't see anywhere a limit for a water softener. Tashay Rogers your representative told me $225.00 was it, and basically if I didn't like it I could write a letter. I asked for owners name, and she was not at liberty to give that out. I asked for email and she told me I could send an email as my request.
I asked to speak with her boss and she said no one higher than her other than the owners. She was very rude.

I am requesting that someone review my claim and get back with me on replacement of the water softener.
my cell phone is [protected] or I can also be reached at this email. I do not want to accept the $225.00 . I can't help that the part is not available, it also says that you can choose to have it rebuilt. I am fine with that. I just need to have my water softner fixed.

I am asking for some help with this claim.
you add says never pay for a repair again on a covered appliance. my contract states my water softener is covered..
sincerly
Mary Ellen Burton

Cheated out of $85 and the technician failed to show up for the job!

Three days after placing a service request - a technician did show up around 6:00pm on Sunday 18 November introduced himself as being from A&J Mechanical. After reviewing the items we had issues with he declared that the fixes required replacement of the cartridge in the shower/tub and also replacement of the faucet assembly. But that neither of replacement parts were covered by the Choice Home Warranty.

He then estimated that the replacement parts cost and his time will be a total of $150.

I mentioned that the Choice Home Warranty service charge was supposed to be $45 -- he responded that it was included.

He then asked for an advance of $85 for the purchase of the parts -- I wrote him a check and he sent me a receipt by email acknowledging the receipt of the $85 and expecting a balance of $65 with he finishes the job.

He said he was going to return the following day (Monday, 20 Nov.) at 2:00pm in the afternoon.

Well, he did not show up on Monday at 2:00pm. I called him at 3:00pm on the provided A&J Mechanical number: [protected]. He did not answer but sent a text message stating that he was on a call and will call back in 5mins.

When he did not call back -- I called him on the other number from which he had called on Sunday to confirm his evening visit: [protected] . He answered the call and when I asked him why he had not shown up for his appointment - he stated that he got stuck on some other heating system job and could not make it to our house that day.

He then assured me that he was going to come the following day (Tuesday, 20 Nov) at 2:00pm.

Well he did not show up on Tuesday either. I called him multiple times on both the above phone numbers and left messages -- I also texted him to let me know what was up. He did not respond to any of the calls or text messages.

So, now the situation is that he as cashed my check for $85 and has not shown up to fix the issues.

Frankly I do not believe that he is even qualified to do a plumbing job -- I think that the "A&J Mechanical" is a fictitious name - no such company exists.

Choice Home Warranty has sent me a con man, a fraud and cheat.

I am extremely upset and disappointed.

I am going to now file complaints with Better Business Bureau, the police and also our state trade and commerce department.

This cheat stated his name as Jose Faliciano and also cashed the check signing this name.

Family First Appliance Repair LLC locates in Maryland is one of leading service providers right now in Maryland and Delaware. We have done over 100 service jobs for you since August and yet to be paid. We have provided parts, time, labor, fuel, payroll for employees handling claims and service technicians running jobs. Send payment! Or face consequences

Where is justice in the world. Our civilization and society is going down a negative and evil path. How do we as a people allow such a crime to continue without bounds. This company is purposely and without a conscious cheating vendors and customers out of there money. I ran 47 work orders in 2 weeks and was denied payment for no legitimate reason. I was running these calls serving Choice Home Warranty and there customer base. I repaired every issue recieved authorization from the warranty with a negotiated rate and was giving the green light to complete all repairs. After buying all the parts and spending all the time to repair these work orders I get a call from vendor relations that our agreed price was too high and that they are cancelling my account and backing out of paying for any claim after the work was completed. How is this legal? I wish all and anyone that had been scammed by them contact me let get the FBI, the Department of Justice, the White House or anybody to shut these criminals down. My faith and justice is with God and they will reap what they sow. I only ask for the oppressed and wronged to unite and end this evil practice and crime.

My emails is [protected]@i-comfortsolutions.com

Any lawyer willing to open a class action lawsuit please contact me.

Please if we nothing this injustice will continue unchecked.

I have been trying to get my oven fixed for over two months. there has been a tech here twice and it is still not fixed. I consider this to be a breach of contract and I want to nullify my contract and get my money back. Policy number [protected]. The original claim number is [protected]. Whenever I check on the claim I get the message Resolved and the last Message said Closed.

I just started my construction company and signed up to do some work with choice. It's not the best way to generate revenue but for me it was better than non. I had problems from day 1 but after 3 weeks of working for them and doing jobs it was clear that they were liars and theives. I now have all of my submitted invoices on hold for payment. I spend several thousand dollars on my company credit card to cover parts and gas and now it seems there will be no reembursement. I have a wife and two children to feed and the financial burden they have placed on my family and I is very heavy. This is wrong and unethical. They need to be stopped. I am confused as to how they manage to continue to conduct this scam on homeowners and vendors alike without consequence. sign me up for lawsuit as well. [protected]@gmail.com

Disappointed. I will say that I am a little disappointed in the long process to have my refrigerator repaired.
As you can see my claim first went in Aug 25th, two months. The repair was finally approved and the repair service gave 2 options for Choice Warranty. The first being a higher cost for a part that is on the shelf and refrigerator would have been repaired in a few days. The second being less expensive with the part being back ordered for up to 1 month. Choice Home Warranty chose the 2nd choice.

This brings the time for my refrigerator to be repaired at over 3 months, 1/4 of the year. If this was your family and home would this be an acceptable timeline?

Respectfully,

Joe Lanphear

When I purchased the policy from Choice Home Warranty I was informed that my AC unit along with an array of other items were covered. Well, I submitted a claim for one of the AC units that was not cooling. A service company assessed the needed repairs but Choice refused to approved the recommended repair. Their excuse was that the repairman had stated that the needed valve was damaged with the wrong tool (which is not what the repairman stated) and therefore it was not eligible to be covered.

The determination was appealed and it was thereafter denied based on their contention that it was not responsible for the alleged damage (valve is old and leaks freon).

After looking at the complaint list, I can clearly see now that Choice is in the business of denying claims for made up reasons.

I was scammed by this people.

Claim # [protected]
On 9/18/18 I submitted a claim to choice home warranty for my air conditioning which was not cooling. The repairman stated that I needed a new coil. Chw denied this claim stating that they were not liable for repairs due to rust or corrosion. There was no rust or corrosion on the coil, as was confirmed with the a/c technician. After I disputed this with chw, they came back with another denial stating that the a/c was already covered under the manufacturers warranty. Yes, the a/c coil was covered under warranty, but not the labor! It cost me over $700 for this repair. They told me that this exclusion was outlined in the service agreement, but still can not find anything which excludes coverage for labor on air conditioning. I have been with chw for almost three years and find that they try to deny as many claims as possible. Very bad company to work with. Will not renew!

Hello, Multiple times I try to contact choice home warranty via email/ Contact Us page from their website as well as via phone.

But we are not getting a proper answer from them.
We haven't received our check for our CHW Claim Reimbursement Money Claim # [protected].

Their response is below via email.
Thank you for your email. Please be advised the check was mailed on 10/16/18 check # 557510 for $279.99. Please allow 10 to 15 business days from mailed date to receive your check. Thank you for being a valued customer of Choice Home Warranty.
Offline Team @ CHW
Employee ID [protected]

But I reply to them that we have not received check till today 10/24/2018. What will be the next step? Provide us with an tracking info etc. But they are not responding.

Please help us to get our money back.

Thanks,
Payalben Shah

We had coverage through this company. It clearly stated in the covered section of household plumbing that leaks from the pipes or broken pipes were covered. We have a free standing shower in the master bathroom. We filed a claim. The plumbers, that we have used before without complaint, came into the house; they took one look and said they would not be able to see what the problem was until we had a carpenter remove the built-in cabinet assembly from the wall and cut out sheet rock in the wall to gain access to the pipes. We paid them the $45 fee and they said to call them when the carpenter was through. They reported this to CHW and told them they did not know what was needed until they gained access. The liars at CHW refused the claim stating that they did not cover shower heads or the arm that comes out of the wall. The shower head and arm had ABSOLUTELY nothing to do with the leak. The solder joint at the water supply pipe had come loose AT the union of the pipe and shower arm. They refused to cover the cost of repair and it cost us an additional $120 for the repair. This was a total breech of contract as stated in THIER coverage terms. They lied about what the plumbers told them and they were very belligerent and arrogant. We fought this whole thing for 12 days until I was so angry that I cussed them out and told them to take their lies and have fornication with themselves. I am sick and tired of people who take your money, promise services in return and then do nothing but lie and try to get out of their contract. DO NOT USE THESE PEOPLE FOR YOUR HOME WARRANTY. They already have thousands of complaints and here is yet another one. THEY LIE!

My parents purchased this warranty and it's been a complete waste of money. Their AC went out and CHW refused to pay stating that it was their fault that the AC went out and they are not paying anything on the claim. They had purchased the warranty in full so a few months go by and their dishwasher goes out. September 2018 a CHW technician says that the dishwasher is not repairable. CHW says that they will send them $376.00 to buy a new one. Check arrives yesterday 10/11/2018 for $176.00, they contacted CHW and are told that they agreed to the $176.00 on a recorded call and on an email. Could CHW provide the recorded call or the email? No they could not. CHW told them that they were not going to get any more money from them and it is possible to buy a dishwasher for $176.00. Extremely disappointed with the service or lack of that they have provided my parents.

The salesperson told my parents that all would be taken care of HVAC, appliances, plumbing etc. I will continue to spread this bad review in hopes that this company will not be able to scam anyone else.

When I called for service I made sure to request someone who was trained on the HAIER WASHER-DRYER unit. I was assured of this and was given a December 22, 2017 date. What I received was ignorant, destructive "servicemen" who totally destroyed my HAIER WASHER/DRYER.

I am now contending that none of the (3) repairmen knew what they were doing.

The first one who came fiddled with the machine for about 20 minutes then looked at us and asked, "Where's the Dryer?" We explained that the unit was a washer/dryer combo. He said OK and went back into the unit. Once again he fiddled around and to our amazement again asked, "Where's the Dryer?"

Need I say more? Yes, there's more.

The last one, who came on Monday, March 5, removed several parts from the unit, pieces that were in place prior to his arrival, finally breaking it. Afterward my husband and son looked at it and discovered that the stabilizer (without which the unit cannot work) and clips were gone. They also discovered that the fan and blades were melted. The fellow did not tell us, replace them or leave them with us. The washing machine, which had been working prior to his arrival, then could not and did not work at all. We have photographs showing the location of the missing stabilizer and clips and the fan and blades which are melted.

I have been lied to, greatly inconvenienced, and aggravated. I paid a $350 annual fee for Top Quality service and received nothing but bungling and destruction of my property.

Due to all this, the multiple failed promises to repair my HAIER WASHER/DRYER, the complete bungling and total incompetence of the servicemen and the fact that parts were removed and not replaced, I feel that CHOICE should replace the machine. The new one cost me $1000.

CHOICE claimed their cost would be $989.00 to replace (per their website) but sent me a check for $299.99 which I did not cash.

GERI TARAN

I made the mistake of submitting my phone number in order to get a quote, after checking with the Better Business Bureau and discovered that this warranty service had over five thousand complaints I decided I didn't want it,
I started receiving phone calls from this warranty company and I would advise them that i was not interested in their product and to please stop calling.
I eve n filed a complaint with the BBB but I still get a phone call the the morning and one at night.
If I ever decide to get a warranty I would sure not get one with thsi company due to their sales tactics,