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Chipotle Mexican Grill
Chipotle Mexican Grill Customer Service Phone, Email, Contacts

Chipotle Mexican Grill
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1.1 646 Reviews

Chipotle Mexican Grill Complaints Summary

18 Resolved
628 Unresolved
Our verdict: If considering services from Chipotle Mexican Grill with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Chipotle Mexican Grill reviews & complaints 646

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W
7:21 pm EDT

Chipotle Mexican Grill product and service

This weekend I took my girls to Chipotle. The Brentwood store on winton rd in cincinnati is disgusting the rice is hard the steak and chicken is old the corn is watery the chips where chewy and stale. We threw it away it was unedible. That was almost 40$ worth of food. I eat at chipotle at tri county at least twice a week I have never had a company with them everything is spot on. I think Brentwood needs some employees that care about the quality of food before some gets very sick. We will never eat there again and that's where we live so sad.

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2:55 pm EDT
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Chipotle Mexican Grill horrible customer service, filthy work environment

Hello my name is Emani Moore and I work at the Ralph's near the chipotle on san vicente. Last night on 10-16-17 at around 9 pm I went into your restaurant for a veggie burrito and I was treated horribly by members of your team and by the manager. For starters, the entire counter was dirty and all the ingredients we mixing together. They restaurant had no shells for any burritos and no vinaigrette sauce. the girl on the line did not wear an apron or gloves and my bowl touched her shirt. when I asked her to please put on a apron she refused to make my bowl and told me no. when I asked to speak to the manager, she said her name was darrien and immediately asked me to leave the store. I was insulted at the way I was treated by your so called top performers. she had no idea what the situation was and she saw nothing wrong with the way her store or her team was carrying herself. the manager had horrible customer service and cursed at me. I will never eat at this restaurant again and it was so unsanitary I hope others do not eat there either for their own safety.

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12:41 pm EDT
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Chipotle Mexican Grill hair in my taco.

10/17/2017
I ordered 2 tacos online along with chips and queso for pickup. The tacos came in a bowl of course since it was take out. I was using my fork to eat the toppings out of the bowl and there is a big black long hair wrapped up (possibly cooked with or into) in my chicken! I'd like to receive a full refund (for my tacos), as I am not going to eat them for obvious reasons! Of course, I ate my chips and queso and they were wonderful.

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C
11:02 am EDT
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Chipotle Mexican Grill I am complaining about dissatisfaction I had recently with my chipotle bowl that led me to being sick for a few days after.

This past Friday I ordered a steak bowl with rice, beans, vegetables, medium salsa, corn, sour cream, cheese and lettuce. I was very unhappy with it all because the steak was chewy I had to pick it all out. Also it was cold and undercooked. The entire bowl was bland and had no flavor. My bowl was covered in the bean juice. Very upset and disappointed by this. Usually my food is great from it but this one was unable to eat and I feel like I wasted my money on something that I ended up throwing out and also getting sick from for a few days. I didn't eat anything the rest of that day and ended up throwing it all up. The next two days I could barely stomach any food and I am just now feeling back to normal. I would love a refund of some sort on this or some way to get my money back. As a frequent customer I would like to return to Chipotle. Thank you for your time. Chelsea Hara

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K
2:10 pm EDT

Chipotle Mexican Grill unauthorized gift card charges / gift card theft by employee

Today I went into the Chipotle located on 229 Cedar Ave. South in Minneapolis Minnesota (55454). I am a student at the University of Minnesota and visit this location at least 3-4 times a week. Today I went in and got to the check out portion of the the line and the cashier took my gift card and took off with it then went to help make burritos in the line. I just got this gift card yesterday for my birthday and when she came back she asked me for payment. I told her I had already paid her and she replied that I hadn't. When I asked her about my gift card she said she tried to run it but it was empty. This can not be true because this was a birthday gift to me yesterday and I had not used the gift card yet. The cashier said her name was "Shaniq." I was so outraged that I told her I would not pay again and that she had STOLEN my money from me by taking my gift card.

Chipotle has been my favorite fast food restaurant all throughout college. But after today's experience. I will not be going back unless this company can do something to correct this wrong because this is absolutely criminal behavior.

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1:39 pm EDT
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Chipotle Mexican Grill price ratio

I got charged for double meat and only got a single scoop of chicken, normally I dont give a [censor] but this keeps happening and I was already in a [censor] mood with classes then this happened. Im probably just not coming back to your resteraunts cause it keeps happening, but I felt as a marketing major it would be helpful to let yall know what aggrevates your customers so you could at least try to improve

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1:42 pm EDT

Chipotle Mexican Grill service

I went to pick up an online order and when I arrived my food was still being prepared. I saw 2 bowls and 2 side tortillas on the counter and witnessed one employee take 1 tortilla and give it to a customer who waited until paying to request a tortilla while another employee put the 2 bowls and now 1 tortilla in a bag and hand it to me. I politely told her that I was missing and tortilla, and she paused and gave me a strange look. And then proceeded to tell me that there must me 2 tortillas in the 1 aluminum foil wrapper- while speaking to me in a condescending tone and still giving me a strange look. Since there were many customers waiting, I decided not to argue and just went home. While I know that it's a small thing of not having an extra tortilla, I do not appreciate the service I received and ask they work on not making their customers look like idiots. Thanks.

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11:24 pm EDT
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Chipotle Mexican Grill horrible, inedible food

I just visited your establishment located on white bear avenue and hwy 36 in Maplewood Minnesota, with my daughter and a friend of mine. My daughter and I have been huge lovers of Chipotle for years. Unfortunately tonight has changed that for us. I spent over $30.00 on 2 fajita bowls, one order of tacos, chips and 2 bottled beverages. But when i describe the food as being repulsive, inedible really, I am sorry to say, i am giving undue credit. The brown rice (because there was no white rice) was cold and stale; there was much much to many cold mushy sqwishy cold sauteed vegetables, by too much I mean a full heaping spoonful on each dish. The chicken was cold and salty, the mild salsa, as well as the corn were more liquid than vegetable, the guacamole tasted rancid, and there seemed to be close to 2 cups of cheese on each dish. I normally can't get myself to stop eating even when full, but tonight I couldn't bring myself to take a third bite.
I feel very strongly that I may possibly not choose to ever eat Chipotle again after this horrible experience.

Disappointed and disgusted,

Carla Shapiro
[protected]@gmail.com

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4:50 pm EDT

Chipotle Mexican Grill cold rice/beans and stale chips

On Saturday Oct 14 I had the displeasure of eating at Mexican Grill Boylston MA. Not only was the staff rude and unwelcoming the chips were as hard as rocks and the rice and beans were cold. In addition, the chicken was cold which is clear violation of health codes. If this is not rectified I will report to the state House. This is why people are constantly getting sick from the food because proper health measures aren’t being taken. If the issue was just with try chips it could’ve over looked. But the chicken was cold, which means that it is at a temperature where bacteria can live and grow. If anything upsets my body or anyone else you will be hearing me again. Don’t be sorry, be better!

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1:23 pm EDT

Chipotle Mexican Grill food/ service

I went to your Apple Valley location in Minnesota and I've never been this surprised. I had to wait in line for 3 mins during the lunch rush. That's the shortest time I've ever waited in line. The staff was friendly and the food was nothing short of perfect. I talked to the manager Mark and he was very friendly and knew everything about Chipotle! I would give this store 5 stars (6 if I could). The store was clean and out of all the chipotles I've been to this is my favorite!

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1:56 pm EDT

Chipotle Mexican Grill my order was completely wrong

I ordered 3 bowls online. When I picked up the order and came back to work, I realized that all three orders were completely mixed up and didn't have the correct ingredients. One of the bowl I chose not to put tomatoes because the person has an allergy to tomatoes, and all three bowls had tomatoes. My order was placed 10/11/2017 @ 12:45 at Chipotle Pinecress under Mileydys

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1:20 pm EDT
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Chipotle Mexican Grill two bowls.

I am writing you today to discuss a issue of concern. I frequent the Chipotle on W. Market St. last night I ordered two chicken bowls. The rice was hard the beans were also. It was also very sloppy when put together. The entire presentation was just terrible. I spend a great deal of money with this company. I was very disappointed with the customer service and my food last night. So what can be done. To fix this situation.

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3:50 pm EDT

Chipotle Mexican Grill bowl

I ordered a plain bowl with white rice, lettuce, chicken, and cheese, because i have severe food allergies. When i opened my bowl, there were beans, guac, and a couple other ingredients in the bowl, ingredients i strongly dislike. As a result, i had to throw out the entire bowl. I generally love chiptole, however this was an extremely displeasing experience.

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U
12:00 am EDT

Chipotle Mexican Grill small portions

I love Chipoltes food.
But suddenly Chipoltes has made their portions so small I'm ready to boycott them and NEVER eat there again.
Chipoltes is a rip-off.
I used to get a bowl that was so full of food it filled the aluminum tray and pressed against the lid.
I just came from Chipoltes at 5976 Orangethorpe Ave., Buena Park, CA 90620, and I am once again so disappointed with the portions I actually feel as though I completely wasted my money.
Last chance for me.
Make it worth my money or you will lose a customer forever.

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12:47 am EDT

Chipotle Mexican Grill cleanliness of your employees handling food.

I walked into your Chipotle around 5:26pm on October 9, 2017. An inconsiderate lady took my order she was very serious and rude in the manner she was speaking, but I didn't mind I shrugged it off, I completely understand everyone has their days. After she put the rice and beans on my bowl, I noticed that she wiped some beans and rice off the counter with a napkin, it was clear after she did this her gloves were dirty and wet. I was expecting her to have changed her gloves, but she did not. This lady with no name tag, wiped off her same gloves with a napkin and processed to take the next persons order. Soon after this other lady was about to finish my order, without changing her gloves from her previous order, I had to stop and remind her to change them. This is completely unacceptable, unsanitary and atrocious. I guarantee you if these employees were to make themselves a bowl, they wouldn't have used those same pair of gloves. Their address is 6317 Multiplex Dr, Centreville, VA 20121

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E
9:32 pm EDT

Chipotle Mexican Grill bad customer service

On Sunday October 1, I went into a Chipotle store at 15880 Pines BLVD
Pembroke Pines, FL 33027
This a manager Javier Ramos, was sharing out portions, he gave me a little bit of rice, I told him that I wanted more rice. I asked to speak with a manager and then he told me that he was a manager. Now I must point out that I am a loyal customer of over 5 years. In those 5 years no one has ever denied me of the amount of rice that I choose. I hope you write this young boy up, because this boy is totally out of line. Please respond back to me A.S.A.P. If you don't respond, i shall be forced to go to Pollo Tropical.

Richard

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R
8:57 pm EDT

Chipotle Mexican Grill twice in three weeks, online order not even on store's list of orders.

Hello,
I am disappointed to report that in last three weeks, twice, including today, my online order is not ready. And the reason is that the store has not received the order. When I show them the confirmation emil, they prepare the order for me.

If that was the case, why would I go about oredering it online? I hope, Chipotle would immediately look into this and stop this embarrasment for the customers.

Thank you,
[removed]
[removed]

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8:50 pm EDT
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Chipotle Mexican Grill the entire store.

The music is loud as all can be. The young lady taking the order could not hear a word anyone was saying. She had stand on tip toes. I had to repeat my order 4 times. Then it was still wrong but I just wanted out of there and paid for it. When I got home the entire dinner was ice cold. The meat was uneatable. The rice was crunchy. I live 5 mins from the store. I love your food I am there at least once a week. This time I was not happy with any it.

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7:17 pm EDT

Chipotle Mexican Grill people & charged twice

I went to chipotle earlier in the day, looked at my bank account, was charged twice. they told me they couldn’t give me a refund over the phone so i now have to drive an hour and a half out of my way bc THEY messed up! WORST CUSTOMER SERVICE EVER. they wouldn’t give me corporates number. i’m absolutely livid that i now spent $40 at chipotle! & they thought it was hilarious.

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3:38 pm EDT
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Chipotle Mexican Grill quantity of food in burrito bowl from online order

Consistently, I have received significantly less food in my burrito bowls when I order online rather than when ordering in-store. Today, I ordered an online bowl and believe to have received half the amount of food as typical (with photo attached). This is not a one-time error but a consistent problem that I believe needs to be addressed. I am not the only person facing this problem but has been repeated across other customers.

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Chipotle Mexican Grill In-depth Review

Overall Rating: 4.5/5

Food Quality: The food at Chipotle Mexican Grill is consistently fresh and flavorful. The ingredients are of high quality, and the flavors are well-balanced. Whether you're a fan of burritos, bowls, or tacos, you can expect a delicious meal.

Menu Variety: Chipotle offers a diverse menu with options for everyone. From vegetarian and vegan choices to gluten-free and dairy-free options, there is something for every dietary preference. The menu also includes a variety of proteins, toppings, and sauces to customize your meal.

Pricing: The pricing at Chipotle is reasonable considering the quality and portion sizes. While it may be slightly more expensive than fast food chains, the fresh ingredients and generous portions make it worth the price.

Customer Service: The customer service at Chipotle is generally friendly and efficient. The staff is knowledgeable about the menu and can assist with any questions or special requests. They strive to provide a positive dining experience for all customers.

Cleanliness: Chipotle maintains a clean and well-maintained dining area. The tables, floors, and restrooms are regularly cleaned, creating a pleasant environment for customers to enjoy their meals.

Ambiance: The ambiance at Chipotle is casual and inviting. The modern decor and comfortable seating make it a great place to dine in or grab a quick meal. The restaurant is often bustling with activity, creating a lively atmosphere.

Speed of Service: Chipotle is known for its fast and efficient service. The assembly line-style ordering process ensures that your meal is prepared quickly. Even during peak hours, the wait time is usually minimal.

Online Ordering Experience: Chipotle's online ordering platform is user-friendly and convenient. You can easily customize your order, select your preferred pickup time, and pay online. The system is reliable, and your order is typically ready for pickup on time.

Delivery Service: Chipotle offers delivery through various third-party platforms. The delivery service is reliable, and your food arrives hot and well-packaged. The delivery fees are reasonable, and the estimated delivery times are accurate.

Dietary Options: Chipotle caters to various dietary preferences and restrictions. They offer vegetarian, vegan, gluten-free, and dairy-free options. The menu clearly indicates which items are suitable for specific dietary needs, making it easy to find suitable choices.

Sustainability Practices: Chipotle is committed to sustainability. They prioritize using responsibly sourced ingredients, including organic and locally grown produce. They also strive to reduce waste by implementing recycling and composting programs in their restaurants.

Loyalty Program: Chipotle offers a loyalty program called Chipotle Rewards. Members earn points for every dollar spent, which can be redeemed for free food and exclusive offers. The program is easy to join and provides additional benefits to frequent customers.

Social Media Presence: Chipotle has a strong social media presence. They regularly engage with their followers, share updates, and promote special offers. Following Chipotle on social media is a great way to stay informed about new menu items and promotions.

Accessibility: Chipotle strives to provide accessibility for all customers. Their restaurants are wheelchair accessible, and they offer alternative ordering methods for individuals with disabilities. The staff is trained to assist customers with special needs.

Locations and Hours: Chipotle has numerous locations across the country, making it easily accessible for most customers. They typically have extended hours, allowing for flexible dining options.

Special Offers and Promotions: Chipotle frequently offers special promotions and limited-time offers. These can include discounted meals, free add-ons, or exclusive menu items. Keeping an eye on their website or social media accounts is a great way to take advantage of these deals.

Community Involvement: Chipotle actively participates in community involvement initiatives. They support local organizations, sponsor events, and donate to charitable causes. Their commitment to giving back to the community is commendable.

Health and Safety Measures: Chipotle prioritizes the health and safety of their customers. They adhere to strict food safety protocols and maintain clean and sanitized restaurants. During the COVID-19 pandemic, they have implemented additional measures such as contactless pickup and delivery options.

Additional Services or Features: In addition to their regular menu, Chipotle offers catering services for events and gatherings. They also have a mobile app that allows for easy ordering and payment. These additional services enhance the overall dining experience.

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