Chewy – Unintelligible voicemail about pet prescription issue

We are longtime users of Chewy products. Today an order was made through the Chewy App. Subsequently, a message was left on our home phone. The message was read by a young woman who spoke so rapidly that it took several listenings of the message to discern the content. It concerned the need for an updated prescription from our veterinarian for the pet food ordered.

Our issue is the communication from your company. If the purpose of that communication is to describe the problem and request a specific resolution, the message should be clear and understandable. That was not the case today.

We contacted customer service by phone but were unable to reach a supervisor.

Here is the gist of what I'm saying: If your company cannot take the time and effort to communicate issues to the customer in an understandable manner then we will be obtaining our pet products through other sources.

we expect a response from you within the next 48 hours. If none is received we will be closing our account with you and finding other means to obtain the pet products we need.

I trust that this information is clear to you.