The Folio Society Book Collectors And Readers Reviews and Complaints

Latest Reviews and Complaints

Eduard Ko of Westminster, US

Oct 17, 2023 7:43 am UTC

Verified customer

The Folio Society Worst book order experience ever

I had the worst book order experience with this company ever. Placed an order for 8 books as a birthday gift, received a confirmation. Then, 3 weeks later, still no shipping update. All of a sudden, I get another order confirmation in the email for the same books. They tell me the system messed up. 4 weeks later, still no books.. and birthday is now missed. Avoid this company at all costs. They sell pretty books, but the order experience is terrible!

Desired outcome: Partial refund for system problems and shipping delays.

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How responsive is The Folio Society's customer service?

0 Resolved

1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

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The Folio Society has received 1 complaints on ComplaintsBoard. The first reported case, Worst book order experience ever, was published on Oct 17, 2023, and the most recent complaint, Worst book order experience ever, was posted on Oct 17, 2023.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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Is The Folio Society Legit?

The Folio Society earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds The Folio Society to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, The Folio Society is known for their high standards and safety. If you're thinking about dealing with The Folio Society, it's wise to check how they handle complaints.

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