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Charter Communications Complaints & Reviews

Charter Communications / sewer line damage by spectrum contractor

Wayne Chang on Jan 23, 2019

My house's sewer pipe line was cut broken by spectrum's construction, caused sewer back up in my house, and complain from the neighborhood, we rent the equipment tried to drain the back up, but failed, so had to call workers to repair the problem. And found out the problem. We also...

Charter Communications / internet

Muzikal010370 on Jan 15, 2019

So I have just wrapped up my one year service with Charter Spectrum here in Durham, NC and as it ended my initial internet rate of $44.99 has jumped to $70.99. When I initially was looking for internet service, as I had just purchased a new home, I was very specific in dealing with them and...

Charter Communications / installation debacle

R Champion on Oct 15, 2018

Original order date was July 3rd with an install date of August 20th. I'm a "planner" so I ordered service far in advance to ensure it would be available and operational by the time I moved in. What seemed so simple has been a complete debacle. I have contacted numerous people at Spectrum...

Charter Communications / burying cable

Amber Schmidt-Bedker on Oct 12, 2018

We had internet put in back in May of this yr. Our cable line outside has not been buried yet and runs thru 3 yards. We have complained numerous times over the past couple months to have it done. They keep saying they will send someone out in the next week or so, but no one comes. My...

Charter Communications / delivery of equipment response when late

Shannon Fuiten on Sep 20, 2018

So when I upgraded the man from charter said it should be here in 2 business days. But because we called in afternoon those two days wouldn't start that day it would be the next. We understood and excepted it. So when we waited 3 days and called back the customer service representative wa...

Charter Communications / internet

greenlightplease on Sep 19, 2018

Internet speed is 30-35% slower than advertised. I consistently get 65 -70 MBPS. when the advertised speed is 100MBPS. No one at spectrum seems to no why. there only explanation is 100mbps in not guaranteed. Only a suggested max. Therefore it is my opinion that I should only have to pay...

Charter Communications / spectrum intelligent home subscriber home portal/access/egress touch screen

DrWo on Sep 13, 2018

The application for the Weather Channel for local forecasts has not provided the "Map" for regional radar resolutions in over one year. ( ~ Sept 2017 to present ) Repeated attempts in contact with Intelligent Home representatives has not resolved the issue. I was told by Spectrum...

Charter Communications / charter email service suddenly suspended or broken...

skywagon185guy on Aug 11, 2018

I have been a Charter cable customer for many years and have my email thru their server system based on the POP3 format, via my PC, W7 based computer. That system has worked up to the morning of August 09, 2018. My email will Receive however, it throws error messages when attempting to Send...

Charter Communications / spectrum cable

Jason207 on Jul 29, 2018

I have never felt so compelled to post a review. This company's blatant disregard for customer care amazed me. In April of 2018, I decided to purchase cable and internet with Spectrum (despite the well documented negative press). To get my house wired up, I agreed to pay 800.00 to have the...

Charter Communications / cut underground dog fence

Tom Ev on Jul 25, 2018

Over a month ago, Charter came out to repair a cable outage. The service tech ran tests and determined a new line needed to be run. He explained that someone would be out to mark the line for utilities and then Charter would be out within the next week to run a new line from the outside...

Charter Communications / inability to get service because of my marital status

Dianalynn68 on Jul 5, 2018

Hello, my name is Diana Duffy, I just moved this week from Mayfield Ky, to Fulton Ky. Spectrum is the only good cable & internet provider in Fulton. My complaint is last summer (july, I believe) while still living in Mayfield Ky, I called to receive cable service & was quickly denied...

Charter Communications / in home service tech.

Peatmoss P. on May 27, 2018

To make a long story short, I had an issue with my internet and the lady on the phone could not help so they sent a tech feller out to fix. I had told the lady on the phone that in my opinion the modem was messed up. When the tech fella got there I asked him if he had brought a modem...

Spectrum / customer services

Ronald mclean on May 23, 2018

I called the co. Yesterday, they hung up on me twice, I was on the phone with them for an hour and a half. I taked to a supervisor and she was going to listen to the recorded phone call.. Is their anyway someone could listen to the call and see how I was treated please.. They said a tec...

Charter Communications / charter contract buyout

Bustertoney on May 12, 2018

We switched to Spectrum in Nov. of 2017. The other provider charged 380.00 early Cancellation fee, which was suppose to be covered by Charter Contract Buyout . We still have not gotten our check. We keep getting a run-a-round. Charter Account Number 468986702 previous provider Direct TV...

Charter Communications / wireless internet

Amanda Elkins on May 1, 2018

I have had your service for over 9 months now & it is interrupted constantly due to "your improvement" supposedly. I pay for the entire month on time as expected by you yet I do NOT only pay for half of the time. I am paying for a month of service which is 30 days not 15 days correct????...

Charter Communications / internet, phone, and tv. deception and price hiking

Dakota Rash on Apr 8, 2018

I have had charter communications since august of 2017. This has been the most horrendous experience I have ever had with a company. It has been a literal nightmare from the beginning. I was deceived into getting home phone service by being told it would be "thrown in" with my monthly...

Charter Communications / the service I received about my account

Jeneta simpkins on Mar 8, 2018

In December I added a special Channel and I was told it would be 15 bucks but it turned out to be more I called and asked for them to pull the call and then call me back and you never did. I called again and ask why my bill was so high and I got maybe 6 answers from 6 different people...

Charter Communications / charter/spectrum complaints

David Slaughter on Mar 7, 2018

NOTICE If you are a Charter/Spectrum Business Customer and have issues or complaints about your service with them, you may have a legal recourse to recover and/or remedy the situation. Please contact THE LAW OFFICES OF SQUITTIERI & FEARON LLP @ 212-421-6492 Please note this is not a promise...

Charter Communications / bill

Kyle Janke on Mar 3, 2018

So I had a bundle it ended last year and went to the original price and here it is another year later on this day March 3rd 2018 they say now is the original price first I paid 65 something then it was 83.98 and today they added six $6 more dollars insane your promotional has ended which...

Spectrum Cable / deceptive advertising/billing practice

Colleen Shamberger on Feb 28, 2018

Very disappointed with Spectrum Cable and their deceptive" bill itemizing" practice and deceptive billing practice. They have been billing me between $10.95-$15.95 a month for FOUR years for a channel I never ordered. It's called "Here! on Demand" and only by accident today my husband...