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Charter Communications Customer Care Service

Charter Communications FCS

12405 Powerscourt Dr
Saint Louis Park
Minnesota
United States - MO63131-3673

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Charter Communications Complaints & Reviews

Charter Communications / new services

Jo
John Vu on Sep 12, 2017
I'm trying to switch phone and internet services for my business from AT&t to your company. My first appointment for installation was on 8/23/2017 . I was not informed by Charter that I needed a tech( from a vendor) that day for the cross over, so Charter people came and nothing was done...

Charter Communications / internet speed upgrade

Ch
Chanell Jackson on Sep 6, 2017
I called to spend more money on internet speed upgrade. I was met with a extra 40 dollars on a already 285 per month bill. Along with a one time fee of 200 to have a tech come out to up grade. Talk about massive greed. I have been with charter for 5 years. Every year they take and take...

Charter Communications / internet

Am
Amanda Nollman on Aug 29, 2017
Hello.My name is Amanda Nollman. I have had charter for about 4 months now. The internet keeps going out with no weather or nothing just going out in the blue when I'm trying to use it. This has happened 3 times in the past 4 months I have had it. Today it went out for about 30 to 40 min...

Charter Communications / on demand

Bi
Bibiana Abaricia on Aug 24, 2017
Putting episodes on demand is way too slow. When new episodes are put, very little are in HD. I pay extra for HD and I don't think the extra amount I pay for HD isn't fair due to the fact that there are little amount of HD shows/episodes on demand. Another thing, certain episodes aren't...

Charter Communications / service

Li
Lisa zrn on Aug 23, 2017
I was offered a nee service bundle after talking to a technician for 45 minutes discussing the channels that I watch. After excepting thosr programs and turning the TV on I found that four of the channels that I watch daily we're not on that bundle. Call customer service talk to supervisor...

Charter Communications / appointment confirmations

Rd
Rdb45 on Aug 15, 2017
I understand the cost incurred when a company like Charter sends a technician to your home and no one is home. Charter used to call the night before to confirm the appointment. Now, they call the night before and 45 minutes prior to the appointment. If you don't confirm on both calls, the...

Charter Communications / cable service

Mi
Mike C Ryan on Aug 11, 2017
I am a recent customer to Spectrum only had the service a couple months and I am extremely disappointed with the service I am receiving. Immediately after my initial installed cable I have had poor connection issues with my tv. I called a couple days after it was installed because I...

Charter Communications / all services from charter and their billing practices

Se
Sebastian Gawel on Aug 5, 2017
Hey [censor] at charter!!! Stop disconnecting people's service on Sunday (weekend) for non-payment!! Maybe you can give the costumer a [censor] chance to pay?!! Sunday's all banks closed you [censor] what should I just [censor] out the $ like you do replying the same god damn...

Charter Communications / spectrum app

Iv
Ivytamwood on Aug 2, 2017
Anyone who does not have iOS 9 on their Apple mobile (ipad, iphone) is no longer allowed to use the spectrum app. They took it away just like that. Since they started requiring their expense of boxes to watch television we've been relying on our mobiles to watch television in other room...

Charter Communications / spectrum cable tv low signal

Jo
Jo Logan on Jul 31, 2017
Since May, we have been receiving low power signal from Spectrum that we never had from Time Warner. We have had technicians out four different times and they all say the faulty pictures we are receiving is not caused by anything internal but the signal to our pole is not strong enough. I...

Charter Communications / Horrible Customer Service Runaround and Overbilling

Ma
Maren Giuliano on Jul 28, 2017
I have Charter Spectrum (originally Time Warner) providing internet and phone service at my business. The bill is almost $200 a month so I called last month to see if I could get it down and they agreed that we were being overcharged and could get faster connection for about half the...

Charter Communications / transfer of service & billing

Ja
Jasmond on Jun 23, 2017
Hi I Jsmond Nelson contacted Spectrum in April to transfer service to my new address at 1713 W 150th St Gardena CA 90247. Once the tech arrived they had not trafsered service at all they actually cut off another address that day the tech finish installing all new equipment because he could...

Charter Communications / cable and internet service

Mi
michele mcclure on Jun 22, 2017
I made a payment on the June 14, 2017 with my checking account(EFT). On June 22, 2017 my spouse called to tell me that the cable was off or not working. I looked at my account online and saw that my payment was on the account. Next I called customer service and was told that my payment wa...

Charter Communications / internet/streaming tv services

As
Ashanta Jones on Jun 22, 2017
On April 20th, I received a call from a representative offering Charter TV Streaming services for $20/month. The representative (EBS) told me that I would receive a Roku device free of charge and that I could cancel at anytime with no penalties. I would only pay $15 for the first month and...

Charter Communications / installation service

Fe
Feezyfee on Jun 15, 2017
Set up service with Charter to be installed on June 15th between 1 p.m. and 2 p.m. I never received a email or a call stating that the service had been canceled I called Charter customer service line and spoke with a Tonya and the customer validation Department she ran my records and it...

Charter Communications / workers have left wire exposed and torn up our grass

Mr
Mr & Mrs Bradford on Apr 26, 2017
Our neighborhood recently had wire run underground to apparently offer Charter cable. We went outside and talked to the contracted crew and made them aware that we had a sprinkler system and we placed flags in the ground outlining the placement. We were assured they would be careful and...

Charter Communications / faulty cable receiver boxes

Jo
joeinfreeburg on Feb 7, 2017
I cannot believe how many times me receiver has to be restarted and from who knows where. My receiver has been restarted twice in the last 30 minutes. This receiver restarts at least once per day, why? It takes 5 to 10 minutes for this box to restart. Considering there is so little to...

Charter Communications / poor customer service

Ch
Cheryl Howell on Feb 6, 2017
On 1/27/17 I called Spectrum/Time Warner to make arrangement to paid my bill on 2/3/2017. Due to medical reason, my bill had fallen a month behind. I was told that since Time Warner had been bought out by Spectrum that they were no longer allowed to make arrangement for past due account...

Charter Communications / worst customer service and treatment

Jc
JCB333 on Feb 5, 2017
I spent 67 total minutes speaking with various customer service reps. First rep Dakota was certainly attempting to be courteous, however she repeated the same "lines(clearly mandatory by company)" over 23 times. After 45 mins, waiting to get hersupervisor, the call was dropped. I called...

Charter Communications / internet/phone

Sh
Shannon Crabtree on Jan 24, 2017
I called in Dec/2016 to check on internet and phone for my business, and was told I was in a area they did not service. I called back shortly and was told that they could check it and may take a few days. I was called back and discussed at length what it would take cost and all aspects of...

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