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Charter Communications Customer Care Service

Charter Communications FCS

12405 Powerscourt Dr
Saint Louis Park
United States - MO63131-3673

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Charter Communications Complaints & Reviews

Charter Communications / workers have left wire exposed and torn up our grass

Mr & Mrs Bradford on Apr 26, 2017
Our neighborhood recently had wire run underground to apparently offer Charter cable. We went outside and talked to the contracted crew and made them aware that we had a sprinkler system and we placed flags in the ground outlining the placement. We were assured they would be careful and...

Charter Communications / Faulty cable receiver boxes

joeinfreeburg on Feb 7, 2017
I cannot believe how many times me receiver has to be restarted and from who knows where. My receiver has been restarted twice in the last 30 minutes. This receiver restarts at least once per day, why? It takes 5 to 10 minutes for this box to restart. Considering there is so little to...

Charter Communications / Poor customer service

Cheryl Howell on Feb 6, 2017
On 1/27/17 I called Spectrum/Time Warner to make arrangement to paid my bill on 2/3/2017. Due to medical reason, my bill had fallen a month behind. I was told that since Time Warner had been bought out by Spectrum that they were no longer allowed to make arrangement for past due account...

Charter Communications / Worst customer service and treatment

JCB333 on Feb 5, 2017
I spent 67 total minutes speaking with various customer service reps. First rep Dakota was certainly attempting to be courteous, however she repeated the same "lines(clearly mandatory by company)" over 23 times. After 45 mins, waiting to get hersupervisor, the call was dropped. I called...

Charter Communications / Internet/phone

Shannon Crabtree on Jan 24, 2017
I called in Dec/2016 to check on internet and phone for my business, and was told I was in a area they did not service. I called back shortly and was told that they could check it and may take a few days. I was called back and discussed at length what it would take cost and all aspects of...

Charter Communications / Technician driving truck dangerously

Jp1984 on Dec 3, 2016
This morning at approximately 12:45pm the driver of a Charter Communications work truck proceeded to chase me down interstate 65 south and run me off of the road. Not once but twice. This is completely unacceptable behavior your employees and he endangered both mine and my 8 year daughter...

Charter Communications / Charter spectrum internet service

Bsjp on Sep 20, 2016
I got internet service back in Dec. 16 2015, I paid in stallion fees and whole yr pmt. Guy came and ran temporary cable that goes across my garage, yard across back yard gate and side port. he said they will come and bury cable in a week. I waited thinking it is winter so finally I called...

Charter Communications / Charter Contract Buyout

Gary1212 on Jul 30, 2016
In early June, 2016: I had Dish TV service and when speaking to a Charter representative about another matter I was asked if I wanted to switch my TV service to Charter. I told her that I had a contract with Dish and would have to pay an early termination fee if I switched. She told me that...

Charter Communications / Returning your boxes and your insultful reminder card

Valerie Theriault Emerson on Jul 11, 2016
It really frosted my ###, when the reminder card implied I was FORGETTING SOME THING? I called and cancel my bundle; YOUR PERSON! "Was to send me return box and labels." I've waited about 2 weeks no return kit!!!.. then you imply this is my error!!! then I have to use my cell; my minute...

Charter Communications / payment harassment

dplatt on May 16, 2016
So, I have been with charter for two years now and have never missed a payment up until recently when some losses happened in my life. I have been trying to pay my bill with what I can and I'm only a hundred dollars behind. So, I guess they take it upon themselves to call me 15 to 20...

Charter Communications / Charter services

sekvall on Mar 9, 2016
I am a current Charter Customer (although I never will be again). I am moving and wanted to determine if Charter offered service in my new location about a mile down the road. I spent 26 minutes on the phone with these uninformed, rude, condescending, abrasive, clueless people and still...

Charter Communications / internet

Reviewer41047 on Feb 26, 2016
My internet service has always been poor, starting Sept 2014, i could sign on forvapprox 30 seconds before being dropped, this went on until Sept 2015, numerous phone calls, service calls and lies, stating its my ipod, needed software update on modem, services working fine, very...

Charter Communications / Poor Internet/Phone

Mamaredjes on Feb 8, 2016
I have been with Charter for over a year and no problem until suddenly in late December the internet and phone service began having intermittent service. There are good and bad days and many bad ones dealing with call centers (I was called a liar when I told them I was having internet...

Charter Communications / Soliciting "deals" to senior residents in a posted community.

Reviewer81287 on Jan 6, 2016
In late December 2015 and first week in January, a female solicitor canvased a senior community in Ripon, Ca, offering deals to change carriers, phone, TV and internet. At least one woman gave her information to switch a phone service. After re thinking, she called to cancel any change. On...

Charter Communications / Worst Company: Order, Support, Customer Service

Reviewer58379 on Nov 8, 2015
Charter must be the worst company. Their employees can't be bothered to do their jobs. When I signed up they told me I would get a list of products in their bundle including a battery for the phone. ( which they are still debating if they carry) After a 5 day install at 8 hours a day each...

Charter Communications / Bundle package and customer service

Reviewer53353 on Sep 28, 2015
I ordered charter bundle package. Wanted to pay for 6 months up front. No problem the representative on the phone said she quoted me the price setup the installation and took payment. This was in February. The team came out installed equipment and everything was great. Than May came and I...

Charter Communications / High price, low variety, bad customer service

Reviewer45803 on Aug 27, 2015
Prices start out fairly reasonable but as the package perks drop the price goes way up, just like satellite TV does. The premium channels rarely have anything reasonably new. They rotate the same bunch of movies around that we were tired of long ago. Adam Sandler, Sandra Bullock, Keanu...

Charter Communications / DVD Box

Joel Joergensen on Apr 26, 2015
This past week Charter has replaced 2 DVD boxes in our dining room. The last time a service representative replaced it with an older box that only lets you program for a few hours where the newer boxes let's you program a week or longer. The company makes you feel like an idiot when you...

Charter Communications / Charter Contract Buyout BEWARE

Jeremy Warren85 on Sep 30, 2014
I just started Charter services and the reason I switched to them from Dish was because of the Contract Buyout promo that was going on. To make a long story short, I was charged an Early Termination Fees (ETF) From Dish in the amount of $280 and submitted that to charter. I paid the bill...

Charter Communications / Tech support

M Ham on Aug 1, 2014
I have one of my 3 cable boxes that stopped sending a signal to the TV. I called Charter for help only to land in some automated tech support b.s. that wasted about 10 mins of my time trying to send corrective signals to another TV in the house. When I kept telling the auto service that...

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