Charles de Gaulle Airport / Paris Aeroport review: Security check at boarding gate

I would like to complain about the terrible experience my son and I had whilst departing from Charles de Gaulle airport for our flight to London on 14th July 2026.

We began to que to get through the security gates to our boarding gate at 6.30pm, with our Easy jet flight due to depart at 8.55pm. However, the que was so slow moving, we were still waiting in the que at 9.10pm, having missed the departure time for our flight (even though our boarding gate was just on the other side of the booths).

During this time, only 2 out of the available 8 booths were open and one of those kept closing. For long periods of time, it appeared that the booths weren't working at all, as no one was going through to the boarding gates and the crowd wasn't moving.

There was no crowd control or barriers at the front of the que, so everyone was pushing and shoving to try to get to the booth. There was no information given, except at one point someone appeared with a board saying "Algers" and a lot of people in the que began shouting and trying to push to the front. It felt very uncontrolled and dangerous at times, as the crowd was becoming more and more agitated and unruly.

It was extremely hot and there were people in the que, who like us had been waiting for almost three hours, with small children, in a very crowded and stressful environment. I was genuinely scared that someone would faint, or get crushed.

The only staff, were at the front of the room and they refused to engage with any of the customers. We were either ignored, or told "there was nothing they could do". No information was given about our flight status, or waiting times, or what we should do. There didn't appear to be any police or security people visible and no one seemed to know what was going on. I felt really sorry for the staff being put in such a stressful situation. They were doing their best, but there was clearly no proper management or information.

I am shocked and appalled at how badly managed this situation was. It was a really traumatic and stressful experience that could have been easily avoided, had there been adequate numbers of staff on duty. Luckily for us, they held the plane for a short while and we just managed to board (although the cabin crew said that they had had to leave some people behind). In the end, we didn't even have our biometric data taken, the officer just looked at our passports and waved us through!

I feel the service we experienced was totally inadequate and actually quite dangerous at times. It caused me and my son a huge amount of stress and mental anguish and was completely unacceptable.

I have uploaded on photo which shows all except two of the booths closed and both open booths not working. I can provide a video if needed, but the file is too big to upload onto my desktop computer.

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