Champion Windows review: Taking so long to get window replace

First contacted Champion back on August 6th about a window that appeared to have a seal broken. Set up an appointment for a service tech to come out (not sure why he had to come out but that cost me $130.00 to have the service tech come out to check. He did get all his measurements and whatever else he needed and told me it would be 6 weeks before the window would be in. Well 6 weeks come and go no one contacted me about my window, so I called. Well, somehow, they were not able to find my account, so nothing was ordered and no one contacted me either? So, on September 24 we order the window and was told it would be another 4 weeks before the window would be in! GREAT! Well, here we are again 4 weeks, and no one contacted me yet, so I call again to find out where my window is? Well, it came in just no one has bothered to contact me again! So, here I sit 10 weeks waiting for a window replacement with no one able to set up an appointment so here I wait again! By far the worst customer service I have ever had to deal with! I will never purchase from Champion window again and I will be sure to tell everyone I know how piss poor their customer service is and to NOT purchased from Champion window