Cettire review: Worst shopping experience ever!

I ordered a Ferragamo raffia tote bag with duties and taxes included. After receiving a message from DHL that proper customs documentation was needed to clear the shipment I immediately contacted CETTIRE Customer Service, which is absolutely horrible, only email, and they take forever to respond, by which they specifically wrote that I take no direct action with DHL but rather wait for their instructions. These never came despite the many times I emailed them. DHL then re-shipped the package back to origin, and CETTIRE treats it as a return, therefore charging me a fee, no refund for duties and taxes, leaving me with no say in the decision-making, and making me responsible for a return I obviously never made because I didn’t received the item in the first place!