The complaint has been investigated and
resolved to the customer's satisfactionResolved Cen Com Inc. — Online alarm monitoring - ripoff
resolved to the customer's satisfaction
I purchased online alarm monitoring services from SaveonmyAlarm.com for $5.95 a month. After my initial payment was charged on my credit card I received minimal support and contact from this provider. I was sent an email with instructions to complete MY self-installation (conversion) of my home alarm system (previously installed by reputable local alarm company) by installing a diverter which I received by mail from them within 2 weeks after I made my initial payment. So I was without an alarm system during this time. I received 1 phone call from their technical support about testing my alarm system with their system after I installed the diverter. After the "Testing" was completed I started using the alarm system. I was never informed by them at any time that I would be charged an additional $19.95 per month for test signals my system sent to them. I also never received any further information from them in the mail, e-mail or by phone. I had a few questions which I called about and was informed someone who get back to me. Nobody ever called. I cancelled my credit card for other reasons and was never contacted by the alarm company asking why they could not get their monthly payment. I had an alarm event and never received a call from them to verify it was a real or accidental alarm and no police were ever dispatched. After 6 months they finally sent me a letter telling me I owed them all this money and I told them I had no intentions of paying for lack of service.
Their contract is all one-sided. The customer is responsible to install and maintain their own alarm system and make all the payments. The customer is responsible for everything and they have no responsibility to provide anything including support services. They only "say" they monitor your alarm. If I had read the online complaints and bbb complaints before I signed up, I would not have signed up.
If you cancel your contract early they will charge you $299.95 and if you fail to return your free equipment (the diverter) they charge you another $299.95. So $600.00 for nothing. Do not use cen com, inc. Or any of its website companies to sign up for online alarm monitoring. They will scam you.