The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Cellular Onelies/deceit/fraudulant practices

have phone that is out of contract, when at the store tell them we want to cancell the phone and shut it off, they tell us to call their 611 number to do that, we called their 611 nimber they said no problem just call end of the month and all will be fine and shut off, so we wait till end of march 2010 and call 611 again to tell them we want the phone off at end of the month, they then say to just doit whne we go in to pay the bill on april 7 2010 and will be ok, we go into store on april 7 2010 to pay and was told to call their 611 number again, we call their 611 number again and tell them we want the phone shut off, they then tell us that we have to do that in the store, so we go back to the store to fix billing issue and to have the phone shut off again, they get on phone with their 611 nimber to shut off the phone and then tell us it will have to be shut off at end of april 2010 now not aas we were told several times it would be when we came in to pay, so now we have to pay another month on the phone we dont want because of their song and dance to stallus and to get us to have to have it another month, we feel this is outright deceit lies and fraud towards us in order to get more billing against us for something we dont want, I wonder how many others they do this to every month, I will be also making this complaint to the BBB, I think a class action suit may be in order for this type of business practice .

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