SUBMIT A COMPLAINT

Cebu Pacific Airstaff

1
F Aug 14, 2018

On my arrival in Sydney I forgot my sunglasses on my sit when I left the airplane, less then 30 seconds after I came back to collect them, was not allowed to go back and neither any of the staff went to look for them.
I had to wait for at least ten minutes for everyone to leave the airplane and only after someone went to check on it.

Obviously it's my own responsibility that should have not forget them, but this is a truly bad policy and not care for the customer, has this give time for someone to take the glasses or whatever someone forgets.

It's the second time I have problems flying with Cebu, and never had any problem with any other company.

Last time with Cebu for me, don't recommend it to anyone

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