The complaint has been investigated and
resolved to the customer's satisfactionResolved CCNow — Bad service
resolved to the customer's satisfaction
CCNow is an authorized retailer for Heirloom Tomatoes, listed on numerous sites, but basically all selling seeds provided by the manufacturer: Roguelands Heirloom Vegetable Seeds Company.
Aug 21 - I made an on-line purchase and received a shipment confirmation Aug 23. Contract agreement between the two companiesÃ¢ï¿½ï¿½ states that no shipment confirmation may be sent to customer before actual shipping takes place. Web site (http://www.vegetableseed.net/index.html) indicates 4-10 days delivery.
Sept 8 - no merchandise received. My inquiry was directed to CCNow, and I was informed of a stop order and reshipment.
Sept 16 - products not received. Inquiry with CCNow and was told shipping is 1 - 2 weeks (again, website indicates 4-10 days). Also, told to wait until Sept 22. That date came and went without delivery.
Sept 23 - filed another complaint with CCNow.
Sept 24 - requested an immediate refund with both CCNow and apparent suppliers email address, veggieseeds AT yahoo.com. Neither entity acknowledged my request for refund. CCNow stated that I should wait another three days for delivery (obvious blanket message because I received it before). I responded that it was unacceptable; I wanted a full refund, immediately.
Sept 25 - received message from CCNow regarding another reshipment and an additional message stating that they had requested information or a refund from the Seller. This is, in my opinion FRAUD. CCNow is the seller, as reflected on my receipt. Additionally, I believe Credit card association rules specifically prohibit credit card factoring, that is, taking a credit card payment on behalf of another company. CCNow misrepresent their position in my transaction a has failed to provide services and refund my money.