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Cash App review: Application, customer service

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9:55 am EST
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CASHAPP is 100% useless app! They allow scammers to proliferate, even when they have been told about a scammer. I was scammed by user $aribaybe01 for almost $1000. I reported and tried to retrieve the money. Cashapp was useless, so I figured it was a dead deal, that they would close the account and possibly ban the user from their TOS as they state. Just yesterday (after posting on many sites where this person(s) might advertise again), he/she was found again, attempting further scams. He/she is using the EXACT SAME user name and contact. Once again I reached out to Cashapp to report this criminal activity and had hoped they would then take it further THIS TIME, since they absolutely dropped the ball the first time. WELL, as expected...first the robot with the exact same script each and every time, then supposedly an actual human, reading off of the SAME script, who could not help nor would escalate this to a higher level.

IMHO, CASHAPP is nothing more than a platform for criminals and also IMHO are just as bad as the criminals they allow to proliferate and cause harm to their users.

Hopefully anyone thinking about using CASHAPP for any purpose, will think twice and not give this platform a chance to assist criminals in stealing your hard earned money from you. They hide behind the "peer to peer" statement and yet will not even take a look at a KNOWN scammer. I have made another police report and am including CASHAPP in it as an accessory in the hopes that they will change their TOS and policies to assist their users.

I implore those using CASHAPP to cease using their services until they own up to their ridiculous policies and actually assist their users who become victims of fraud, theft and effectively shut down the scammers once they are known, instead of putting the responsibility on their users. I DID MY PART TO REPORT THIS TO THEM, only to be told there is nothing they can do from their canned scripted responses and their CUSTOMER SERVICE absolutely SUCKS! Of course one of the humans told me they would escalate this and someone would reach out, which has not happened yet! I will update this review if CASHAPP does respond and I will give the facts of this matter again as I have done here now.

I strongly recommend AGAINST using CASHAPP for any reason at this time!

Claimed loss: $990

Desired outcome: Assistance in retrieving my funds since the EXACT same account and name is being used to commit fraud.

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  1. Cash App Contacts

  2. Cash App phone numbers
    +1 (800) 969-1940
    +1 (800) 969-1940
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    +1 (855) 351-2274
    +1 (855) 351-2274
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    Senior Manager
    +1 (855) 351-2274
    +1 (855) 351-2274
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    Senior Manager
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  3. Cash App emails
  4. Cash App address
    1455 Market St Ste 600, San Francisco, California, 94103-1332, United States
  5. Cash App social media
  6. Michael
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    Jun 21, 2024