Menu
Casey's Customer Service Phone, Email, Contacts

Casey's
reviews & complaints

Learn how the rating is calculated

1.2 356 Reviews

Casey's Complaints Summary

18 Resolved
338 Unresolved
Our verdict: If considering services from Casey's with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Casey's has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Casey's. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Casey's reviews & complaints 356

Sort by:

Newest Casey's reviews & complaints

ComplaintsBoard
S
10:41 am EST

Casey's the service

I go to the Casey's in Stacy from time to time. A few months back there was a Lady that worked there and she was fired for drinking on the job or had the smell of alcohol on her from the previous night and she lost her job. The lady had a accident and she died it bothers me to know how The Manager at the store fired her but she goes to work high on Meth and sits in Vehicle and gets high while at work. My 12 year old and 7 year old pulled up and she was sitting and smoking Meth in a glass pipe. It doesn't make any sense how She can get by with it. I guess when Your in buddy buddy with the general management having them fooled she gets by. But when her habit is exposed maybe then Management will have better judgment. Screen or drug test Mangers. And not go on the friend circumstance

Read full review of Casey's
Hide full review
ComplaintsBoard
A
3:09 pm EST

Casey's payment not received

November 15th 2019 at 1:02. I got gas and was charged $96 and spent $22.02 and i have not received the difference back to my account. The transaction happened at 1:02 and I was wondering when my money would be sent back to my account. I have not had this problem before with the gas station, and I need y money sent back today. please call me at [protected]

Read full review of Casey's
Hide full review
ComplaintsBoard
M
1:00 pm EDT

Casey's employee

I came in the store on October 30 2019 between 11 and 1130 am. There was a old lady there and proceeded to tell me that I couldnt drive on a road. Just to let you know there is a road there and everyone drives thru it. She is a very rude person and I dont know if her problem is with me and my family as she has also said something to my son. She has told me that she was going to call the police on me for driving thru there. I will take my business elsewhere if this does continue. Thank you

Read full review of Casey's
Hide full review
ComplaintsBoard
J
10:03 pm EDT

Casey's found a plastic in the food

I order pizza from this store and one of the pizaa had plastic in it I call them and told them about that he told some time they usally in a hurry and don't pay attention what go in the pizza they going make me another he said some one need start watching those people carefully if that was a young kid they will choke on it they made me another one but

Order Number:
#[protected]
Order

Order Summary

Sausage Pizza
Original Large

Regular Cheese, Marinara, Sausage-Mild
$11.99

Subtotal
Tax
Delivery Fee
$11.99
$0.99
$2.00

Total
$14.98
placed at 7:30 PM Tuesday, Oct 29

Read full review of Casey's
View 0 more photos
Hide full review
ComplaintsBoard
J
11:04 pm EDT

Casey's how other stores are treating another store.

Hi my name is Janet Franklin. The reason for my concerns is about how I went into East Casey's one of your stores in McCook, Nebraska and I over heard two customers talking about how the employees are awesome for doing a fundraiser for their boss that has breast cancer and that the employees got in trouble for it. But the reason I'm writing this is because I think it was very great of them for doing it. You know that if they do stuff like this then you know they really are grateful to have a boss that appreciate their employees. Also I would like to let you know as well this is breast cancer awareness month and they did great by what they did to help one of their own. Please keep up the good work guys. It touched my heart to see such loving people that help out one another. Glad to see how the community came together to help support one of their local fighting cancer.

Read full review of Casey's
Hide full review
ComplaintsBoard
C
12:16 pm EDT

Casey's customer complaint

Hi I'd like to complain about the store manager here in Fremont Nebraska she treats all her employees like crap her name is Felicia she calls her employees stupid plays favoritism and simply doesn't care for her employees I use to work at this location I walked in to the store one day and I heard her talk to another employee about how stupid and dumb someone that works there is

Read full review of Casey's
Hide full review
ComplaintsBoard
B
4:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Casey's kitchen manager

My kitchen manager has repeatedly harassed me over text the first I told my boss she said she would handle it nothing got done at all and now it jsut happens again today cause I was sick I've tried to talk her a little this multiple times she always come back with I'll make sure you don't get any hours in my kitchen or telling me to suck it up and get over it

Read full review of Casey's
View 0 more photos
Hide full review
ComplaintsBoard
J
4:25 am EDT

Casey's miranda andrews

My wife and I go into the Osawatomie, KS main ST store Daily. There is a lady that works in the store name Miranda, she works in the kitchen 80 percent of the time it seems, the rest of the time she works up front on the register. on several occasions when we have came into the store she has been very rude not only to us but to other customers and her coworkers. She uses profanity and complains when she is asked to do her job as if it is an inconvenience. On top of it all she is drunk all the time, this is a constant issue every time she works. WHY would your company allow an employee as this to work at Casey's? this store is about to lose many customers here in town.

Read full review of Casey's
Hide full review
ComplaintsBoard
A
10:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Casey's new ceo

As CEO you never have worked as a manager evidently.Your pay is not enough to keep good help.Manager's have to live n breath Casey's.Someone quits every other month.Manager's take up slack on weekends training new help. You new rule every thurs. N every other Saturday is bad idea. People are going to quit n morale is going down.Employees call at all times of the day every day of the week.Reconsider your new rule. It will be ineffective.

Read full review of Casey's
Hide full review
ComplaintsBoard
S
10:30 pm EDT

Casey's store manager

Your store manager at Dysart Caseys is out of line. Turn around is at a high do to the manner in which she treats her employees. As a customer I witnessed her scream at her employee. Multiple people have quit to go work for another station in Dysart.
I talked to an employee who was sitting outside crying from the way she was talked to this is not the first time I have witnessed this.
She has informed her customers that people quit because they are lazy and it's not her fault. This is untrue. She also complains to her customers that they are responsible for her write ups. I have lost all respect for caseys and will no longer spend my money there.

Read full review of Casey's
Hide full review
ComplaintsBoard
J
9:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Casey's the manager

There is a manager by the name of Christy she is rude to her workers and customers I had a friend that quit going in there because of her they've been close and way too early think something needs to be done about the situation there needs to be a new manager in charge she is just running customers off I have heard a lot of bad stuff about her she has an attitude at times

Read full review of Casey's
Hide full review
ComplaintsBoard
B
6:49 pm EDT

Casey's employees

Having workers in kitchen that are sick should not be happening at all if they are sick should not come in to work i would like to see a change in this.. dont want people to get sick from coming in to caseys. need to be look at please and thank you. no one that is sick should be working in kitchen or register that is a health code and law its not good for business...

Read full review of Casey's
Hide full review
ComplaintsBoard
T
1:43 pm EDT

Casey's employee

I believe an employee is selling drugs from your store on 3rd shift. Her name is Becca and works at caseys on division and west 53rd street. She appears very young long blonde hair. Ive witnessed the transactions outside of your building while staff was on duty. May want to monitor that situation to prevent legal problems down the road. There appears to be a lot of people loitering in parking lot on the 3rd shift. I don't feel safe stopping there anymore .

Read full review of Casey's
Hide full review
ComplaintsBoard
T
2:10 am EDT

Casey's 217 east main street, mount sterling, illinois 62353

So, after work, around 12:33 a.m., I had came into the location mentioned above, to get something to eat from one of the food warmers, and had noticed the grilled chicken sandwich was as brown as the crispy chicken sandwich and the pizzas in the warmer had to be well over an old or better, so I opted for the pinwheels, because the last time I took a chance on food in one of the said locations food warmers was about a week ago (around 225pm), and I had to go home from work early, because I had thrown up. Since this was the first case of this happening from any of your stores, that I had experienced, I didn't complain about it or even report it. Anyways, I brought this to the cashier attention and he blatantly lied to my face, and told me the girl in the kitchen had "just put them in there. I know she did because I seen her put them in there just before midnight.", I said "Okay", paid for my drink and pinwheels (since they weren't in the warmer), and left. While I may not have reported them for me getting sick, someone else might and it could end worse. If there is any possibility that they get retrained on food safety, sanitation, and quality, I don't think Id be writing this or getting sick.

PS: While I do applaud the cashier for being a good team member and sticking up for his coworker, he lied right to my face.

There was 2 male cashiers there, at the time. The younger one was the one that rang me up, and was rude about me bringing this issue up to him. The older one with facial hair walked away and didn't want anything to do with it.

Read full review of Casey's
Hide full review
ComplaintsBoard
C
1:31 pm EDT

Casey's customers using parking lot for a dump station.

Trash, customers using side of Casey building as a dump station for animals, trash, empty bottles & used hygiene items. These items are ending up in our yard. Management & staff is awesome . I have no complaints with employees very friendly.
But I was wondering why a fence can not put up to help with this matter and trash cans placed in these
Areas. The store is always clean.

Read full review of Casey's
View 0 more photos
Hide full review
ComplaintsBoard
B
5:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Casey's pizza order for pickup

On Friday, Sept 20, 2019 I placed an online order at 6p.m. and completion time was 6:50p.m. I arrived at the Casey's in LeCenter at 6:45 p.m. There was a female at the register counting the till. There were 2 males in the Pizza area. There were 4 other people there to pickup pizzas. At 7p.m. I finally asked where the pizzas were I ordered for pickup at 6:50 and I was asked my name and the young male came back and said they were now going to work on my order...it was now 7:10p.m. and I was angry as my order was to be picked up 20 min earlier and was never even started. This store has really went to hell after Manager Jackie left. There is never food in their warmers or any variety of doughnuts in the case. Very seldom is coffee ready in the morning by 5a.m. for the workers heading out of town for work. The cashiers only know one speed and that is extremely slow. This is by far the worst convenience store I have been in and in all honesty would drive to St. Peter or New Prague to go to Kwik Trip before going back to the LeCenter Casey's.

Read full review of Casey's
Hide full review
ComplaintsBoard
T
12:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Casey's service

This new store was built within the last year and every time i go in there seems to never be any food to eat and today i called to order the meal deal that Caseys offers and the deli lady that answered the phone was extremely rude and uninformative. I will be taking my business to another town after all of these visits that leave customers disappointed. Caseys has lost my family as customers. This happened today 9/19/2019 at approximately 11:20am. If you have questions I am more than welcome to answer them. My cell is [protected] and my name is Tyler.

Read full review of Casey's
Hide full review
ComplaintsBoard
N
9:35 am EDT

Casey's pop machine and kitchen

I have lived in Goodland my whole life and when the store came, it was great. The past 6 months it has been terrible. The ice machine hasn't worked, so therefore you cannot get a fountain pop. I stop there every day and since end of June it was out for about 3 weeks, then worked a week, on another 2, now it's Sept and it's been out for almost 2 weeks now. I have tried to order pizza in the evening and the worker says, don't have the sauce for that one, tried another, they said, the meat wasn't thawed. It's a joke. I have been going elsewhere and it's sad cause I want to support my home town. I feel the store has gone to heck. I've also heard the Fowler, IN and Kentland stores are the same. Remington is just a mess.

Read full review of Casey's
Hide full review
ComplaintsBoard
K
7:47 pm EDT

Casey's pizza service

I ordered Casey's Online tonight with the Wingsday promotion. My husband arrived at the time the online ordering system said that the order would be ready. It wasn't even started. This is the 2nd time that this has happened to us at this store. My husband returned later to pick up the order and the cook had only made the wings, not our pizza. He just took the wings. He was charged regular price for the wings. I am beyond upset by this. Why do you have an online ordering system if it is not checked? Why isn't there an alarm or something to get the employee's attention? This needs fixed (at least in Nauvoo, IL).

Read full review of Casey's
Hide full review
ComplaintsBoard
M
11:23 am EDT

Casey's unethical behavior against employees

I'm wanting to keep this complaint annoymaus.
My name is Morgan Ottensmeier I live in Marion, KS
My email is [protected]@yahoo.com and my phone number is [protected] if there is any questions.

I'm filing a complaint against the manager at Casey's in Marion, KS. The reason why I am filing a complaint is because she has really bad unethical behavior against all of her employees. I had quit there once because I got pregnant and then I went back later on. She hired me on and then she had asked me if I would like to become her 2nd Assistant Manager. Of course, I applied for it and then I got the postion. Well, come to find out after I had got that postion she had scheduled my 2nd Assistant Training for August 11th-24th. She had trained me for maybe 3 days and then it had got pushed back because she had to go Manage Mcpherson's store. Well, while she was managing McPherson's store I was there as the 2nd Assistant and the 1st Asssitant was there usually with me. The manager would always ask me to do things for her when the 1st Assistant was there. The manager had always told me that she called me and asked me to do things because her 1st Assistant just really didn't get things. She had called me one day and told me that when she got done managing McPherson's store that she would like to train the 1st Assistant for another week because that's what she needed. I told the manager at the time that, that wasnt fair to me because the 1st Asssitant had gotten almost 2 months worth of training when the manager told me that I only got 2 weeks.

After I had quit Casey's here in Marion. I got another job and of course the manager came out to my work the day I started and she was very rude to me. Then I found out that her (the manager) went back to Casey's and told everyone where I was working so, of course I had every employee texting me or messaing me telling me that she (the manager) has told everyone where I was working. Which I am thinking to myself that, that is not the right thing to do. Then I've heard from other people that come to my new work place that the 1st Assistant is telling the regular customers that I had quit. In my opinion I don't think that the manager should have told everyone at the Marion Store where I am currently working and that the 1st assistant shouldn't be telling customers that I quit and where I went.

The manager doesn't care about her employees. In my opinion when she has bad days or has things going on with her family then she takes it out on her employees. I think that is why she can't keep employees. She usually gets onto 1 certain employee and then she takes it out on them and that is not the right thing to do in my eyes.

She would also tell me that she was going to write people up and then she never wrote them up. I don't know why she never wrote them up but, that's not the write thing to do is tell your 2nd Assistant that you are going to write different people up and then never do it.

Read full review of Casey's
Hide full review

Casey's In-depth Review

Location and Accessibility: Casey's is conveniently located in the heart of the city, making it easily accessible for both locals and tourists. The store is situated in a prime location with ample parking facilities nearby, ensuring a hassle-free shopping experience.

Product Range and Quality: Casey's offers an extensive range of products that cater to diverse customer needs. From fresh produce to household essentials, the store stocks high-quality items that are sourced from reputable suppliers. The products are well-organized and regularly replenished, ensuring freshness and variety.

Customer Service: The customer service at Casey's is exceptional. The staff is friendly, knowledgeable, and always willing to assist customers with their queries and concerns. They go the extra mile to ensure that customers have a pleasant shopping experience and are satisfied with their purchases.

Pricing and Value for Money: Casey's offers competitive prices on their products, providing customers with great value for their money. The store frequently runs promotions and discounts, allowing customers to save even more. The quality of the products is worth the price, making it a worthwhile investment.

Online Presence and Ordering Process: Casey's has a user-friendly website that allows customers to conveniently browse and order products online. The ordering process is seamless, with clear product descriptions and images. The website also provides information on store locations, opening hours, and special offers, making it a valuable resource for customers.

Ambiance and Atmosphere: The ambiance at Casey's is warm and inviting. The store is well-lit, clean, and organized, creating a pleasant shopping environment. The layout is thoughtfully designed, making it easy for customers to navigate and find what they need.

Cleanliness and Hygiene: Casey's maintains high standards of cleanliness and hygiene. The store is regularly cleaned and sanitized, ensuring a safe and hygienic shopping experience. The staff also follows proper hygiene protocols, such as wearing gloves and masks, to prioritize customer safety.

Staff Knowledge and Expertise: The staff at Casey's is well-trained and knowledgeable about the products they offer. They are able to provide helpful recommendations and advice based on customer preferences and requirements. Their expertise enhances the overall shopping experience and instills confidence in customers.

Special Offers and Promotions: Casey's regularly offers special promotions and discounts on various products. These offers provide customers with the opportunity to save money and try new products. The store also has a loyalty program that rewards customers for their continued support.

Return Policy and Refunds: Casey's has a fair and customer-friendly return policy. If customers are not satisfied with their purchase, they can return the item within a specified time frame for a refund or exchange. The store ensures a hassle-free return process, prioritizing customer satisfaction.

Overall Experience and Recommendation: My overall experience with Casey's has been excellent. The store offers a wide range of high-quality products, coupled with exceptional customer service. The prices are competitive, and the online ordering process is convenient. The ambiance is pleasant, and the store maintains high standards of cleanliness and hygiene. The staff is knowledgeable and friendly, making the shopping experience enjoyable. I highly recommend Casey's to anyone looking for a reliable and customer-centric store.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Casey's customer service

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Casey's?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Casey's Customer Service. Initial Casey's complaints should be directed to their team directly. You can find contact details for Casey's above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Casey's. Discuss the issues you have had with Casey's and work with their customer service team to find a resolution.