Case-Custom’s earns a 1.0-star rating from 0 reviews and 7 complaints, showing that the majority of customers are dissatisfied with custom phone cases.
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Disappointing Experience with Case-Custom: No Delivery or Customer Service Response
I was really disappointed with my experience at Case-Custom. I ordered a phone case and it never arrived. When I tried to contact their customer service, I received no response. I even tried reaching out on social media, but still no luck. It's really frustrating to spend money on something and not receive it, especially when you can't even get a response from the company. I wouldn't recommend ordering from Case-Custom and I won't be doing business with them again. It's a shame because I was really excited about the design I had chosen for my phone case. I hope others don't have the same experience as me.
Disappointing Experience with Case-Custom's Expedited Shipping
Yo, so I ordered a custom phone case from Case-Custom and I paid extra for expedited shipping. But guess what? It still took 10 whole days to get to me! And they shipped it with USPS, which is like the slowest shipping option out there. I'm pretty pissed because I was hoping to give this as a Christmas present, but now it's not gonna make it in time. I don't think I'll be using Case-Custom again, and I bet a lot of other people are gonna be in the same boat as me.
Case-Custom Review: Poor Quality Cases Not Worth Your Money
This website, Case-Custom, is not worth your time or money. The cases they sell are of very poor quality. I was very disappointed when I received my case. It was made of thin, brittle plastic that felt like it would break if I dropped it. I paid a lot of money for this case, and it was not worth it at all. I would not recommend this website to anyone. The cases are complete rubbish.
Is Case-Custom Legit?
Case-Custom earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Case-custom.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Case-custom.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Case-Custom have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Case-custom.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Case-Custom has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Case-Custom protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Case-Custom has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- We have detected an internal review system on Case-Custom's website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely
- Case-Custom has been identified as a website that sells popular products that scammers often use to take advantage of unsuspecting customers. We recommend exercising caution and thoroughly researching the legitimacy of the website before making a purchase.
Disappointing Service: Custom Case Order Not Received and Refund Denied
I placed an order for a custom case on the 24th of April. The company provided me with a tracking number on the 30th of April, which I was excited about. However, it is now the 13th of May and I have yet to receive my package. I contacted USPS to inquire about the whereabouts of my package, but they have no record of it. I reached out to the company to request a refund, but they declined my request. I am extremely disappointed with the service I have received from this company and would advise others to avoid dealing with them.
Disappointing Experience with Case-Custom Phone Cases: Not Worth the Money
I just bought a custom phone case from Case-Custom and I gotta say, it's not worth the money. The case doesn't even let me charge my phone while it's on, which is a huge inconvenience. Plus, the side buttons don't line up properly with my phone, making it difficult to use. I reached out to the company for a refund, but they didn't offer any help at all.
To make matters worse, I decided to give them another chance and bought a second case, but it had the exact same issues. I'm really disappointed with the quality of their products and the lack of customer service. I wouldn't recommend buying from Case-Custom if you're looking for a functional and reliable phone case. Save your money and look elsewhere.
Unreliable and Unresponsive: My Experience with Case-Custom Phone Cases
I placed an order for a phone case on April 19th from Case-Custom, but it's now June 29th and I still haven't received it. I've tried reaching out to them multiple times, but all they tell me is to wait longer. It's been a frustrating experience, and I'm currently in the process of resolving the issue through PayPal. Unfortunately, Case-Custom has stopped responding to my messages altogether, which is very disappointing. I feel like I've been scammed by these people.
If you're looking for a reliable phone case provider, I would recommend checking out skinit.com. They have a great selection of designs, although unfortunately they don't have any for my LG V60. Despite this setback, I still think they're a better option than Case-Custom.
Overall, I would caution against using Case-Custom for your phone case needs. They seem to be unreliable and unresponsive, and I wouldn't want anyone else to have to go through the same frustrating experience that I did.
Unreliable Shipping and Tracking Practices: My Experience with Case-Custom
I ordered a custom phone case from Case-Custom and was given a tracking number. However, the tracking number turned out to be bogus. I was directed to a Chinese tracking service called 4PX, which doesn't provide any information about the package's location or city once it leaves China. The tracking page stopped updating my order status after just a few days, and I haven't received any updates on the location or estimated time of arrival for weeks now. It's frustrating because their website doesn't mention that they're based in China, which seems a bit shady to me.
Overall, I'm disappointed with my experience with Case-Custom. I was excited to receive my custom phone case, but the lack of transparency and communication has left me feeling frustrated and unsure about whether or not I'll ever receive my order. I would caution others against ordering from this company, as their shipping and tracking practices seem unreliable and untrustworthy.
Overview of Case-Custom complaint handling
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Case-Custom Contacts
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Case-Custom social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 04, 2025





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