Case-Custom
reviews and complaints

I recently made a purchase from Case-Custom for a custom phone case. At first, I was a bit hesitant about the website and the quality of the product, but I decided to take a chance and place an order. The shipping took a bit longer than I expected, but I understand that it was coming all the way from China.

When I received the case, I was a bit disappointed with the quality. The picture on the case was a bit blurry, which may have been my fault for not uploading a high-quality image. Additionally, I noticed that my fingernails left visible scratches on the case, which was a bit frustrating.

However, I was pleasantly surprised by the customer support that I received from the Case-Custom team. I reached out to them to see if I could get a refund, and they responded within a day to help me through the process. They were very responsive and answered all of my questions, which made the process much easier.

What I appreciated most about the customer support was that I didn't even have to ship the case back. They were able to process my refund without me having to go through the hassle of returning the product.

Overall, while I wasn't completely satisfied with the quality of the case, I was very impressed with the customer support that I received from Case-Custom. They were very helpful and responsive, which made the experience much better. I would definitely consider ordering from them again in the future.

I gotta say, I was pretty impressed with Case-Customs. The case I ordered was spot on with the color and design I had in mind. And let me tell you, the customer service rep I talked to was an absolute gem. They were super nice and helpful the whole time my order was being shipped and delivered.

Now, I'm not the most patient person when it comes to waiting for my stuff to arrive. So, I sent a bunch of emails to the CSR to check up on my order. And even though I must have been a real pain in the butt, they were always polite and quick to respond.

Overall, I had a really great experience with Case-Customs. It's definitely one of the best online shopping experiences I've had. I'll definitely be coming back to this store for more custom cases in the future.

I gotta say, I was pretty impressed with my experience with Case-Custom. I placed my order and waited patiently for my case to arrive. It took about 18 days, which was a little longer than I expected, but I wasn't too bothered by it. However, I did realize that I hadn't received any tracking information for my order. So, I decided to shoot an email over to their customer service account to see if they could help me out.

To my surprise, I received a response within just a few hours! I was pretty stoked about that. The customer service rep, Emma Haughee, was super helpful and gave me a tracking number for my order. She even checked and saw that it was already at my local post office and should be delivered soon. And wouldn't you know it, it was delivered that very same day!

Now, let's talk about the case itself. It's pretty darn great. The print is clear and easy to read, and the picture I added came out crystal clear. I'm really happy with how it turned out. Overall, I would definitely recommend Case-Custom to anyone looking for a custom phone case. And if you happen to have any questions or issues, just reach out to their customer service team. They're on top of it!

Yo, if you're tryna get a custom case for your phone, Case-Custom is the spot to hit up. I copped one for my Pixel 5 and lemme tell ya, the service was on point from start to finish.

When I first checked, they didn't have an option for the Pixel 5 yet, but I hit 'em up and they had it up on the site within a day. I put in my order, paid extra for faster shipping, and it came through within the estimated time.

The print on the case was fire and they made sure to check in with me to make sure it was exactly how I wanted it. Their customer service was top notch too, always quick to respond even with the time difference and they sorted out any issues I had.

Overall, I'd definitely recommend Case-Custom if you're looking for a dope custom case for your phone.

So, I recently ordered a phone case from Case-Custom and I have to say, I have mixed feelings about it. On the one hand, the case itself seems to be pretty sturdy and fits my phone well. But on the other hand, the colors are way off and the image is super fuzzy. I uploaded a grayscale map for the case, but the one I received is purple! I mean, what the heck? I was really disappointed with that. And to top it off, the case arrived later than they said it would - it took longer than the 7-14 business days they promised, even though I live in a big city.

But here's the thing - after I posted my original review, Case-Custom actually reached out to me and offered to send me a new case with a better print. And you know what? They did! The new case isn't perfect, but the colors are more accurate and the image is much clearer. I have to say, I'm pretty impressed with their customer service.

Overall, I think Case-Custom has some room for improvement when it comes to their printing process and shipping times. But I appreciate that they were willing to make things right and send me a new case. If you're thinking about ordering from them, just be aware that the colors might not be exactly what you expect. But if you do have any issues, it seems like they're willing to work with you to make it right.

I recently purchased a custom photo case for my new iPhone 7 from Case-Custom. At first, I was excited to create a unique case with my favorite photo, but unfortunately, my experience was not as great as I had hoped.

One issue I encountered was that there was no clear indication on the website that the company is based in China. It wasn't until I checked out with PayPal and saw the payee name in Chinese characters that I realized this. This caused some concern for me, as I wasn't sure what to expect in terms of shipping times and quality.

Speaking of shipping times, the wait to receive my case was longer than I had anticipated. This was a bit frustrating, as I was eager to receive my new case and start using it.

When the case finally arrived, I noticed a few problems with it. The first issue was that there was a bubble right next to the camera on the seam. I also found two other bubbles near the bottom of the case. The material used for the case was a thin vinyl type sticker that was applied to the outside of the case. I was worried that just putting it in my purse could potentially rip it.

In an attempt to salvage the case, I decided to try sealing the bubbles with clear nail polish. However, this ended up being a mistake. The entire sticker curled up and came off, leaving me with a useless case that cost me almost $40.

Overall, my experience with Case-Custom was disappointing. While the idea of creating a custom case was appealing, the quality of the product and the shipping times left something to be desired. I would caution others to be aware of these issues before making a purchase from this company.

I placed an order for a case on June 23rd from Case-Custom, and the expected arrival date was between July 2nd and July 9th. However, the 9th came and went, and there was no sign of my case. I decided to check my account, and to my dismay, the expected arrival date had been pushed back to July 20th. I was quite disappointed, but I decided to wait patiently for my case to arrive.

On July 19th, I checked my account again, and to my surprise, the expected arrival date had been pushed back yet again, this time to July 24th. I was quite frustrated at this point, and I decided to do a live chat with the customer service team. They informed me that the printers were down, and they didn't know when they would be back up again. I was quite upset, as this case was meant to be a birthday present for someone special.

I was quite disappointed that Case-Custom did not contact me to let me know about the delay, instead of just pushing the date back further and further. I decided to ask for a refund, and they advised me that they would process it. I then decided to go to a different website and order a case from there. To my surprise, the case shipped out the very next day, and I should be receiving it within 4 days of ordering it.

Overall, I was quite disappointed with my experience with Case-Custom. While I understand that delays can happen, I believe that they should have been more transparent with their customers and kept them informed about the status of their orders. I hope that they can improve their customer service in the future, as I would be hesitant to order from them again.

I gotta say, I'm pretty disappointed with Case-Custom. I wish I could give them a negative rating, but unfortunately that's not an option. I saw someone else mention that they're based in China, and I gotta say, that explains a lot. I ordered a case for my daughter on December 6th, and I still haven't received it. I reached out to the company and they told me that if I re-ordered, they'd put a rush on my case. I fell for it, but it turns out it was a lie. They sent me an email saying my order would be ready in 7-12 days, but that's not exactly what I'd call a rush. There was no faster shipping option, no overnight delivery, nothing. I guess I was being pretty naive to think they'd send it to me any faster than anyone else.

That was on December 20th, and when I try to track my package, there's been no movement at all. It hasn't even left China yet! It's been more than 12 days and my package is still stuck in China. I'm starting to think I'll never get it.

Honestly, I'd recommend staying away from this company. It's not worth the hassle.

I recently bought a case for my friend's iPad from Case-Custom. Unfortunately, by the time the case arrived, my friend had already purchased one. I was disappointed, but I remembered that Case-Custom had a return policy that promised refunds for any reason within 30 days. I checked their website and found the policy, which did mention that damaged items would need to be assessed before a refund could be issued. However, there was no mention of any other restrictions.

I contacted Case-Custom and explained my situation, asking for a refund. To my surprise, they told me that they only issue refunds for damaged items. I was confused and frustrated, so I sent them a screenshot of their own return policy. They responded by saying that they had certain restrictions on returns, and that I hadn't paid enough for the case to be eligible for a refund. I was shocked and disappointed by their response. None of this was mentioned in their FAQ section, and it felt like they were trying to mislead me.

Overall, I would not recommend Case-Custom. Their return policy is misleading, and they seem to come up with excuses not to honor it. If you're looking for a company that stands behind their products and policies, I would suggest looking elsewhere.

I ordered a case from Case-Custom on December 14th and it arrived on December 29th, which took 15 days with the fastest shipping option available to me. The case I received was a glossy, hard plastic feel, and it didn't bend much at all. It feels prone to breaking with ease, so I wouldn't recommend trying to take the case off even once. The case is about a millimeter thick and has perfect measurements for my S10+. However, depending on the phone, it may not fully encase the bottom and top of the device, leaving the charging and headphone ports fully exposed as opposed to the standard full-wrap with openings.

I found it concerning that it was difficult to find a refund option. Frankly, I'm not sure if there is an option outside of contacting customer service. There was absolutely no change in any description on the website in regards to my order, making me assume they never processed it until the 10th day of waiting (Dec 24th) when I got an email saying it was on its way from China to my home address.

On its own, that may seem to be my personal stupidity at play, but the website from the moment I placed the order said "Processing" in the little sub-section linked below, all the way until the confirmation email saying it was shipped. Thus, making me assume it was still accepting the details, even though I was charged, until the last moment, because it didn't seemingly progress further (nor attempt to indicate as such via email or otherwise) from step one.

The price is also outrageously high for what it is, a cheap, plastic cover for 90% of the phone, for $40 (excluding any discounts, or choosing the free, month-long shipping). Personally speaking, based on my own intentions when customizing and purchasing the case, I'm satisfied, but there are many factors that should be considered before bothering to go through this website. Overall, I would rate it 3 out of 5.

I was really disappointed with my experience at Case-Custom. I ordered a phone case and it never arrived. When I tried to contact their customer service, I received no response. I even tried reaching out on social media, but still no luck. It's really frustrating to spend money on something and not receive it, especially when you can't even get a response from the company. I wouldn't recommend ordering from Case-Custom and I won't be doing business with them again. It's a shame because I was really excited about the design I had chosen for my phone case. I hope others don't have the same experience as me.

Yo, so I ordered a custom phone case from Case-Custom and I paid extra for expedited shipping. But guess what? It still took 10 whole days to get to me! And they shipped it with USPS, which is like the slowest shipping option out there. I'm pretty pissed because I was hoping to give this as a Christmas present, but now it's not gonna make it in time. I don't think I'll be using Case-Custom again, and I bet a lot of other people are gonna be in the same boat as me.

This website, Case-Custom, is not worth your time or money. The cases they sell are of very poor quality. I was very disappointed when I received my case. It was made of thin, brittle plastic that felt like it would break if I dropped it. I paid a lot of money for this case, and it was not worth it at all. I would not recommend this website to anyone. The cases are complete rubbish.

I placed an order for a custom case on the 24th of April. The company provided me with a tracking number on the 30th of April, which I was excited about. However, it is now the 13th of May and I have yet to receive my package. I contacted USPS to inquire about the whereabouts of my package, but they have no record of it. I reached out to the company to request a refund, but they declined my request. I am extremely disappointed with the service I have received from this company and would advise others to avoid dealing with them.

I just bought a custom phone case from Case-Custom and I gotta say, it's not worth the money. The case doesn't even let me charge my phone while it's on, which is a huge inconvenience. Plus, the side buttons don't line up properly with my phone, making it difficult to use. I reached out to the company for a refund, but they didn't offer any help at all.

To make matters worse, I decided to give them another chance and bought a second case, but it had the exact same issues. I'm really disappointed with the quality of their products and the lack of customer service. I wouldn't recommend buying from Case-Custom if you're looking for a functional and reliable phone case. Save your money and look elsewhere.

I placed an order for a phone case on April 19th from Case-Custom, but it's now June 29th and I still haven't received it. I've tried reaching out to them multiple times, but all they tell me is to wait longer. It's been a frustrating experience, and I'm currently in the process of resolving the issue through PayPal. Unfortunately, Case-Custom has stopped responding to my messages altogether, which is very disappointing. I feel like I've been scammed by these people.

If you're looking for a reliable phone case provider, I would recommend checking out skinit.com. They have a great selection of designs, although unfortunately they don't have any for my LG V60. Despite this setback, I still think they're a better option than Case-Custom.

Overall, I would caution against using Case-Custom for your phone case needs. They seem to be unreliable and unresponsive, and I wouldn't want anyone else to have to go through the same frustrating experience that I did.

I ordered a custom phone case from Case-Custom and was given a tracking number. However, the tracking number turned out to be bogus. I was directed to a Chinese tracking service called 4PX, which doesn't provide any information about the package's location or city once it leaves China. The tracking page stopped updating my order status after just a few days, and I haven't received any updates on the location or estimated time of arrival for weeks now. It's frustrating because their website doesn't mention that they're based in China, which seems a bit shady to me.

Overall, I'm disappointed with my experience with Case-Custom. I was excited to receive my custom phone case, but the lack of transparency and communication has left me feeling frustrated and unsure about whether or not I'll ever receive my order. I would caution others against ordering from this company, as their shipping and tracking practices seem unreliable and untrustworthy.