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CB Automotive and Vehicles Cartrack
Cartrack

Cartrack review: Product/service

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9:30 am UTC
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Formal Complaint: Poor Client Experience, Service Failure, and Unfair Charges

I wish to formally escalate my complaint regarding the extremely poor service I have received, which has exposed my vehicle to unnecessary risk, resulted in ongoing payments for a service that was effectively non-functional, and placed unfair financial obligations on me as a long-standing customer.

1. Failure to Migrate Existing Customers and Risk Exposure
Had I not proactively contacted your organization to update my contact details, my vehicle would have remained at significant risk of theft with no reliable means of recovery. This risk was not due to any action or inaction on my part, but as a direct result of your failure to automatically migrate existing and seasoned customers to the newer, more reliable tracking units.
This omission is both unreasonable and illogical, especially when considering your current pricing structure. The legacy unit I was kept on costs R119 per month, while the newer and improved unit costs only R99. Charging customers more for an outdated and less effective service contradicts basic principles of fairness, value, and customer care.

2. Inability to Provide Core Service (Tracking and Location Confirmation)
Your team failed to accurately track or confirm the last known location of my vehicle. During my attempts to obtain assistance, I was repeatedly transferred between departments without receiving clarity, accountability, or resolution. This pattern demonstrates a breakdown in internal processes and customer support.
As a result, it is evident that I had been paying monthly fees for a service that was, in practice, non-existent and incapable of delivering its core function—vehicle tracking and recovery. This constitutes a material failure in service delivery.

3. Unfair and Unjustified Migration Fee
I further object to the R350 migration fee being imposed on customers. This charge is fundamentally unfair. The migration relates to your internal system and hardware upgrades, implemented to enhance your service offering, operational resilience, and long-term business sustainability.
Customers who have consistently paid for your services should not be penalized or required to fund upgrades necessary for your business improvement. These costs should be absorbed by the service provider, not transferred to loyal clients who have already fulfilled their contractual obligations.

Confidential Information Hidden: This section contains confidential information visible to verified Cartrack representatives only. If you are affiliated with Cartrack, please claim your business to access these details.

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  3. Cartrack emails
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    11 Keyes Avenue, Rosebank, Johannesburg, 2196, South Africa
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  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 06, 2026
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Cartrack Category
Cartrack is ranked 7 among 144 companies in the Automotive and Vehicles category
#05 Princess Auto Princess Auto #06 Forest River Forest River #07 Cartrack Cartrack #08 Tracker Connect Tracker Connect #09 Katzkin Leather Katzkin Leather
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