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Carter Bank & Trust

Carter Bank & Trust review: Customer service

J
Author of the review
12:29 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I have called several times and my hold time is ridiculous right now I have been holding 25 min two days ago same hold time.
I also e-mailed customer service 2 days ago and still no reply back.
We are having issues with our password in the Mobile App and also the
Website. We need to change the phone number that the verification number text to.
We live out of state, when we return I am discussing with my husband changing to a bank that will be easier to deal with.

Desired outcome: Better customer service and less hold times for sure.

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  1. Carter Bank & Trust Contacts

  2. Carter Bank & Trust phone numbers
    +1 (800) 868-5762
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    Debit MasterCard Support
    +1 (866) 985-2273
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    Debit Card Activation, PIN Selection & PIN Change
    +1 (800) 523-4175
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    Lost & Stolen
    +1 (276) 632-8000
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    Head Office
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  3. Carter Bank & Trust emails
  4. Carter Bank & Trust address
    1300 Kings Mountain Road, Martinsville, Virginia, 24112, United States
  5. Carter Bank & Trust social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 04, 2026
  7. View all Carter Bank & Trust contacts
Carter Bank & Trust Category
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