Carrier ACWarranty services

A
This review was posted by
a verified customer
Verified customer

Terrible experience with carrier air conditioner warranty services. Company is using third party services for maintenance (Aarkey Eng in Guragaon). Technician visited the place, identified the fault and identified that PCB is faulty and told us an estimated bill of Rs.900/-. When we told him AC is under warranty he said replacement will take 3-4 days due to company procedure. I escalated it back to company call center then they committed repair time as 24 hours, i do got follow up calls from company about repair but what i am still awaiting for is that elusive service engineer who is suppose to repair. So irritating that first they don't stand withs service level and more over they will follow up with you to check if you are happy with the services. This all happen for a regular part like PCb I am afraid if in Delhi summer you get some major fault then looks like Carrier will take full season to wake up. Do think twice to buy Carrier ...:)

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.