CarParts.com

Overall great experience. Bernard in order intake was great and ensured he understood the exact vehicle and part needed for it. The mirror arrived in good shape. The only minor glitch was arrival time. Initial estimate was Thursday, which had me planning to install on Saturday. Unfortunately it did not arrive until Saturday afternoon, which threw off my plan. Not blaming anyone - just a minor heads-up that some shipments may take longer than original estimate would indicate. Mirror itself seems to be of excellent quality; looking forward to getting it mounted in place of one that is literally held in place with nails and glue. CarParts will be my source for future purchases - thanks!

Ordered a pair of headlight assemblies for 2014 Nissan Altima. Received shipment notification that very afternoon. However, next day I received an email stating that one of the headlights was out of stock and was on backorder. Called CarParts directly and they were very accommodating. Issued RMA for the one headlight that shipped and then transferred me to parts solution expert to identify alternative options for the headlight assemblies. They were slightly more expensive (approx. $12 each) but considering work schedule, I was comfortable with the additional cost. Received headlight assemblies 2 days later. Installation went smoothly and headlights look great! Very pleased and satisfied.

I entered my cc info wrong and order did not go through so I started over and completed the order and got email confirmation. The part arrived quickly and worked perfectly. About 2-3 weeks later a duplicate arrived. CarParts customer service did tell me I'd have to pay shipping but I was adamant that the duplication was not my fault and it took maybe 3 or 4 minutes and the rep agreed to issue a shipping label and cover the shipping. I do think that if the error is the customers it's fair to charge shipping but I have to say that when I made my case they were more than fair with me. This was a 50 pound tow hitch so it was significant. For my experience I'm a fan of CarParts. Best price by far, huge selection and very available customer service with the latitude to work with the customer fairly.

As a new customer, I'm amazed at the volume of parts they carry for my Saturn Vue that's no longer made. I was surprised to find what I needed at a fair price. However, I haven't received the part I ordered yet, despite being told it would be shipped last Friday; it's now Monday evening and the part hasn't even been picked up by FedEx yet. I understand that FedEx has its own problems, so it seems that CarParts needs to use UPS instead. It's useless to tell me the part has been shipped when all that's been accomplished is a shipping label made. I can't put the shipping label on my car! So, CarParts is amazing in what it sells, but their CS and shipping needs to improve or they'll be losing more customers. Having perhaps the best inventory of parts is great-- unless the customers can't get those parts on their car. It's like window shopping!

Two days before Xmas 2021, some creep smashed the driver's side wing mirror on my 2012 Toyota RAV4. To add insult to injury, a local Toyota dealer said that to replace it would require a special order that would cost $275 & I would have to wait a week to get it. SAY WHAT! Feeling grumpy, I decided to look online. A local trustworthy mechanic recommended carparts.com. Says he uses it all the time for hard to find parts. So I gave it a try. I entered my VIN & the website provided the choices they had in stock. WAIT? That was too easy. So I called them to verify the part would be compatible with my car that was made in Canada. They assured me it would. How much? $40. Really? Yes, indeed. And they Fedex it to me the next day. My mechanic installed in 15 minutes. It fit perfectly & works like the original. And I was able to drive to see my mother in the nursing home. So you could say I a fan of carparts.com.

I wish I had checked this website prior to making a purchase, from this

inferior etailer.

I ordered two front headlight replacements for my vehicle. The poorly

packaged box came with only one ! No phone call nor email explaining the

issue. Why do they axe for these data points and not use them ?

I called their 800 number and reached a multi-call center, in Outer Mongolia.

The gal only made excuses for this business, rather than helfing me attain the

other headlight. I wonder if they will adjust the credit card payment ? Yes, they did.

The part made in Formosa, did not fit very well. It should have been a five-minute installation

but took about twenty minutes.

One would think they would be excellent in serving a new customer, but I guess I was wong.

No, sir, it was one and out; as I will no longer be spending my money with these clown

parts guys.

I am going back to Rockauto !

Ordered a part from their website it was promised that it would fit and of course it didnt. And on top of that they made me pay for them to take it back basicly robbing me! Will never recommend this site* i have spoken to like 5 people reps that seems to not care one bit. They could have just taken their part back that i sent back and sent me the correct peice like they should have done i would be fine but they had to TAKE MY MONEY TOO! Unbelieveable

I ordered and was charged come to find out the warehouse had none of the part I ordered. They tried to blame fed ex when fed ex had not even recieved the part. Now I am left waiting to see if it comes by weeks en from somewhere else. It's already been a week. Bad service and you should not be charged until it ships ! I will never ever use them again !

Before I ordered a radiator for my Jeep Liberty on 10/21, I called and spoke with a representative and was assured that it would be shipped that day and would arrive before Saturday, 10/24 if ordered that morning. He told me that it would ship from Virginia which would make it a 2 day delivery by ground. I ordered it right away and the payment was processed. The FedEx tracking number stated that the part wasn't shipped until 10/27 and arrived over a week from when I ordered it. I called "customer service" and was treated very poorly. At first, the agent was not willing to get a manager for me. After at least 5 minutes oh me insisting on speaking to a manager, she said that there was none available and she could get a supervisor (who sounded a lot like her). I was told by the "supervisor" that the package was given to FedEx on the 22nd (the day after my order was placed). I was lied to again, FedEx didn't get it until 10/27. I was told that a manager was not going to call me back, that I would have to keep calling to maybe reach one.

This is without a doubt the most bizarre experience I have ever had in business transaction. On their website they displayed Hella halogen headlights. Hella is the oem headlight in BMW, Mercedes, etc.. A German company with a world class reputation. I needed a replacement for one of the Hella lights on my car. From Carparts.com I ordered the 7' H4 halogen headlight under the hella column, the order approximated $55 dollars, a good price. I few days later I recieved a 7' 'delta' brand headlight from a company in California..A good approximation of what I ordered and paid for, but different in appearance, beam dispersion and profile..Why would I want two dissimiar headlights on my classic mercedes ? After rechecking my order, I contacted Carparts.com...the customer rep insisted with the resoluteness of a N. Korean propagandist that I had recieved a genuine Hella product.. She would not be detered in her insistance that they had sent a Hella part...Funny the packaging and product don't say hella anywhere...not to mention country or origin..The Hella product has the distinctive hella logo and 'made in Germany' everywhere.. They 'kindly' were going to 'allow' me to return it with a 15% restocking charge...and I pay shipping. Remember I had the genuine product to compare with ! Heres a quote from a Carparts.com email 'The part number, as you are able to verify is a HELLA part number 01-1149-14. Going further, you are able to return the item for a full refund, as we are not going to have any other HELLA headlamps for your vehicle' This is the reply I recieved when I basicly demanded they send me what I ordered and paid for ! Thats the right part number for the genuine hella product and the delta product I recieved...I checked the hella website and they have nothing called delta. Over 2dozen emails back and forth trying to convince me that up was down and black was white..Remember that customer rep that would'nt let a guy cancel his AOL.?..you get the picture. They kept insisting ceaslessly that I had a genuine Hella product..Why didn't it say Hella ? Fake parts and soviet-era customer service...caveat emptor. I saved every e-mail for posterety...might make a good episode of 'The Twilight Zone'!

I ordered a car part advertised as having a 1 year warranty. The part was defective and lasted only 2 months. When I spoke to live chat representative, he stated I could return the part for a refund ($159.00) but I would have to pay the shipping and an email would be sent to me with instructions on how to make the return. I was not happy about paying the shipping because it was a heavy part and would cost me over $10.00 to ship. After reading the store policy, I see they would also charge me more various fees. I was upset and angry and NEVER RECEIVED THE EMAIL WITH RETURN INSTRUCTIONS. One week later, I spoke again with someone on live chat who informed me that a return was not possible because it has been longer than 30 days and that's their policy. I suppose the 1 year warranty was just a ploy to get someone to buy the product. I have checked into this company and they have an A+ rating with the BBB. Someone there just isn't listening to the complaints apparently. HUGE MISTAKE TO BUY ANY PRODUCT FROM THIS COMPANY! They have back doors and loop holes to cover their ### and drain your wallet!

carparts.com - I was charged for shipping even though on the order form it said free shipping (total amount was more than $39). As a result the amount charged on my credit card was more than the one I agreed upon on the order form. I e-mailed carparts.com but got no answer. A few days later I was informed by my credit card company that fraudulent charges from all over the world appeared on my credit card and as a result it was cancelled. This was a new credit card that I just got. Carparts.com doesn't use paypal so I gave them all my credit card info including the 3 numbers on the back of the card...Big mistake.