The complaint has been investigated and
resolved to the customer's satisfactionResolved Carlton Pools — Bad concrete
resolved to the customer's satisfaction
We had a concrete swimming pool built the summer of 2004. Price was $31, 228.00 and we paid cash. It came with a "Limited Lifetime Transferable Warranty" which was one of the reasons we chose Carlton not to mention their pool quality comparison chart documenting that they offer wide shoulders & sidewalls, deep frost beams, thick shotcrete at stress points and 4000 psi certified concrete. The second season (2005) cracks started erupting throughout the pool. We called to report these issues with Steve with no follow up on Carltons end. It took hundreds of phone calls to finally get someone to come out to inspect. Finally, a few years later they came, decided it was bad concrete so they were going to jackhammer it out and replace it. They did and it started cracking again. We have called millions of times and no one EVER calls us back. A man did come out this summer one morning and tried to caulk some of the cracks on the stairs; however, he only did a few of the cracks on the top stairs and it looks awful. There are lots of them throughout the entire pool. We are so disappointed that we chose Carlton to build our pool and would like nothing better than to have it fixed and stay that way. We get extremely tired of calling a few times a week asking for someone to please return our call to figure out what to do about this. I would not recommend Carlton to anyone. They don't stand behind what they sell or put in writing.