The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Caridcustom wheels

J
This review was posted by
a verified customer
Verified customer

Ordered and paid for custom wheels that they said would fit my car. Back side of wheels hitting brake caliper. Called Carid and put on hold forever. They sent spacers to try to fix problem. With new brake pads put on and 3/8 inch of spacers, could only get 2 threads on the lug nuts. This will not work.
ET lugs will not fit in the hole of custom wheels. Now Carid will not take to wheels back that they said would fit. Now I'm out $500.00 . Will never do business with this so called company again. So, please do business
Elsewhere and don't lose your money.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • CarId's response · Jun 06, 2017

    Dear Jackie,

    Thank you for taking time to post this review. On behalf of the company I want to apologize for all inconvenience you had encountered with during this transaction. I looked into your profile and sent a request to the wheels team manager, asking him to provide us with the resolution of this unpleasant situation. Please allow us 3-5 business days to get back to you with the possible resolution.

    If any questions occur, please give us a call at [protected]. We will gladly assist you.

    Sincerely,
    Voice Of Client at CARiD.com

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