CarFlexi
reviews and complaints

I've been trying to contact Carflexi.com for insurance refund but they are not replying any of the emails. They are not answering the phones or reacting to any communication. Note they are are active on facebook and can delete comments.

I hired a car for a price of £112.18, but €361.12 was taken from my account.
I have emailed the company, and have tried phoning them, but only get a pre recorded voice message. I would like an explanation for this unaccounted for increase.
The reference is : CF316309
And a further £108.48 (€127.52) has been taken out by Avis (as was the first withdrawal) 0n 3rd August, even though I am back in Ireland!

I have been on to my bank, but the only way to stop any more money being taken out of my account is to cancel my debit card. I am reluctant to do this because of all the aggravation this would cause me.

I took the car from the airport to my friends house, where it was garaged, then I drove back to the airport, filling it with £21.66 worth of petrol, which indicates how little driving I did.

I realise I have very little hope of recovering anything from this scam, but if it draws attention to this companies poor ethics, then at least some good may come from it.
Bryan Kenny

When we arrived to collect the rental your agent named carel was hesitant
To accept our credit card as his exact words "this card is too new",
He then went to his manager to get permission to accept this card,
To avoid the curfew we had to pay with another card!
We eventually received the vehicle, I reiterate non of your staff assisted us with our luggage nor did your staff assist with the inspection at all.
Friday 16th july we dropped off the vehicle, once mr venter had handed the key to this
Relevant person. Mr venter had headed towards the airport, and then relevant person called mr venter
And then they went to the car and he pointed out a small twinkle on the windscreen….. And not a crack,
As was mentioned.
Resolved, charged for a new windscreen.
In our case, we have had no success in getting hold of
Anybody relating to this policy no and in your customer care, the telephone
Rings in cape town, and or they just hang up! Highly frustrating. For
The reimbursement of the windscreen. (insurance, which we took out).
We only want what is due to us

The worst customer service ever!
I booked a car through your website and I was disappointed by the car provided. Old and dirty and the car provider dis not provide any alternative and now they are lying about the condition of the car and your company is refusing to refund back our money!
That's unprofessional!

Hi
Ref: CarFlexi e-Voucher No: CFFC3D95; Car Rental Provider Confirmation No: [protected]; Rate Code: [protected]

As per the booking above, I paid the crosss border fee of around Euro of 110.00
However, while taking delivery of the car on 21st I was told by Europcar that the fee was not reflected in their system and they invoiced me again.
This is unprofessional and we book it advance to avoid the hassle.

Please do the needful and can you please respond to me. I will be following this up till I get a logical response
Regards
Mathew

Hello, I recently used Carflexi to book a car for a week during my trip to Georgia (the country, not the state). When I arrived on July 17, 2021 to collect my car, I was told by the agent that they had no details regarding my booking and I was not able to rent a car. I paid a down payment to Carflexi and have been trying to reach them by phone, without answer. I would like to speak with them regarding my booking, and ask them to refund my money. Thank you very much with your assistance in this.

Leslie

1. Incomplete and misleading information about car categories,
2. Slow customer service response, and
3. Data privacy breach

In details:
1. Booked and made a down payment for a Mercedes SUV on the booking site. Few days before to go to the pick up counter, I specifically asked customer service if the car I will receive will be a Mercedes, and was told they cannot guarantee it but could also be a Range Rover or a Jeep Cherokee. Any of those would have been fine. At the counter I was proposed a Nissan. A Nissan was never mentioned neither on the site or the email.
I refused to take the Nissan because that completely changed my travel plans and immediately asked for a refund by email (as instructed by the CarWiz representative at the counter) and was denied.

2. My message was to customer service describing the case and asking for refund, received a reply 4 days later just to say they will look into the case. For this type of issues, one should be able to get a reply in a reasonable delay and possibly within the day.

3. One of the reasons mentioned by CarFlexi customer service why they refuse a refund is because apparently I had a double booking with another company. This means that my customer data was discussed/shared with another rental company showing lack of customer data privacy. This is a serious breach of data privacy.

Hello I am very dissatisfied with this service. I had to cancel my holiday due to an injury and while flights and accommodation providers were very helpful. And gave refunds I can not get through to car Flexi for a refund. I feel like maybe I should go to fair go and complain. I'd someone could pls call me [protected]

Booking number CF041FD6
Name Rebecca Taylor. Car from Queenstown airport 19 July

Dear Carflexi

I trust my email finds you well
Voucher No:

CF4C7E65
Full Name:

Basem Attili
Email: [protected]@gmail.com

I have booked a car on 7 July, 2021 from Amman Airport. "The Nissan Micra "when I arrived the car I was given was not what I rented nor was it a safe or clean driving status . I refused the car and the car provider "Easy Rental" could not provide me with a usable car due to unavailability as mentioned by them and asked me to cancel the booking and they have already sent you that Cancelation by an email . Therefore, I am emailing to cancel my booking since I didn't take the car as scheduled on 7.07.2021 and get my refund. I understand that 50 euro will be deducted from the advance payment. Please process my refund as soon as possible.

You advertised the car that was not available so I cancelled the booking. The refund has not been received and I am not getting any replies from Car Flexi either by phone or by email. Order # CF1E5281

It is very disappointing that you are not coordinating properly with car rental companies. As a result, the customers waste their time and get stressed about the payment deducted for non-existent service.

Hello I have rented a car thru U with goldcar . The cost would be 58.26 plus 127.3 euro I have made the a deposite of 1389.45 euro with my debitcard at the desk I got only 965 euro back a week later _ there was no dammage the tank was full and i didnot ask or allowed a extra insurance . why do they charge me more than the double amount ? gr Koen

CarFlexi e-Voucher No: CF6289B3
Car Rental Provider Confirmation No: [protected]
When do i get the invoice ?even for the wrong price

Trying to cancel my booking and I cant seem to get thru

Your system dont allow anyone to contact

Booking for laurence todd

Your cancellation number is : [protected]
Pickup date : 10/06/21
Cancellation date : 10/06/21

Not able to fly in due to covid restrictions

Please refund deposit

Reservation number [protected]

I cancelled a reservation that I had with Carflexi and it's been two months and I have not received it yet. They tell me all kinds of stories but never issue the refund. I contacted: Sergi I checked with my bank and they said that they only contact other entities when it's a case of fraud. In this case they asked me to ask you if you have the card number correct. I am going crazy like a ping-pong ball between you and my bank and no one asumes responsibility. Please, I want to escalate this case to a higher level and find out where my money is. It is not normal that a refund takes more than a month to clear. Something is wrong, it is your system or you entred the wrong credit card number. I want to solve this matter as soon as possible.

Hello,
Can you kindly explaining me why i have a withdrawal in my credit card dated April 30th 2021 for the amount of 109.12€ while i only booked a rental car in May 03rd 2021and I paid for that at the desk of SIXT in Bologna Airport (Invoice Sixt [protected] -157€) ?

I am kindly asking you to reimburse the 109.12€ in total.
Looking forward to hear from you.
Kind regards
Anna Pazzaglia

I paid for a car that I never got (no one was at the office) I ended up renting from someone else and carflexi will not give me my money back.
Not to be trusted.

I was led to believe that the price would include all insurance, when I got to Budget they asked for an extra 35$ a day (more then the cost of the rent) for insurance, when I told them all insurance was paid they just kept with the same.
I ended wasting half a day of my trip to get another car and paying more.
When I asked for a refund for what they charged me they refuse.
Will press charges.
Do not rent from them!

Dear CarFlexi,

I would like to request a deposit back from my booking. There has been a problem with Credit vs Debit card. When I had placed an order and inserted my card details in your system, it took the card and we could finish a whole booking.
However, when I came to Alamo the car rental company, I was unable to pay the rest of the money for the booking because of the Debit cards (two) I had on me.
There was nothing written on the Voucher you sent after the deposit transaction and nothing even before that. On top of that, if your system would stop my booking and notify the ´error´ of the Debit card issue, nothing from this would happen.

I have read all the Voucher ahead and checked important details before I went to pick up the car but there is NO NOTICE about the UNAVAILABILITY TO PAY WITH DEBIT CARD.

I was renting the car with Danish credit card, on Danish soil, paying the Danish bills with the same card. I didn't have any problems with this card ever before and you made me stand there so helpless. Like I said I had two cards with me and none was ´good enough´.

The rent of the car was not for my personal use but for the company I am working for. And this definitely MESSED UP OUR PLANS SO MUCH and we are VERY DISSATISFIED with your deal.

For all the issues connected with this order / booking I would like to receive the deposit back!

CarFlexi e-Voucher No: CF86AB16

Kind regards,
Lucia Lauffová

Hello,

I have sent an email to customer support of Carflexi on Aug 18th to investigate the wrong charges that have been done for car rental service during our vacation in Turkey. The investigation was supposed to start on Aug 22nd but we haven't received any reply ever since. Booking # was CF05ED54 . Please check and reply to [protected]@gmail.com

RE :CarFlxexi Voucher No: CFA37E78
Car Rental Provider Confirmation No:. 1617803096COUNT
Rate Code: CARFLGU
Upon receipt of rental confirmation and "Voucher" from CarFlxi, I cancelled our alternate transportation from Key West to Fort Myers, Florida and was charged a cancellation fee by The Key West Ferry Express. However, upon arrival at the Alamo desk at the Key West Airport we were told that Alamos doesn't honor same day reservations, that the CarFlexi "Voucher" and confirmation would not be honored and that a car would not be provided.
My wife and I and two children were then obliged to find another car rental agency and were able to do so at significant expense.

Malcolm J. Pitchford
[protected]@shumaker.com
[protected]

Boking number i: CF6707C2 car from Express Katowice airport

First our flight was cancel until next day (Saturday) when we came to airport Express want us to pay to them insurance and deposit of 600 euro, we already bought from you extra insurance but they say it is not active if something happen, we ware not happy with this so we tried to get in contact with you but could not find any number to call nor email and express could not help us to find any number or email or could help us in any way and we did not take the car.

We therefor ask you kindly to refund our money.

Thank you,
Sverrir Kristjánsson

tlf.: +[protected]