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On June 20, 2025, I purchased a 3-month subscription to Care.com. Within 24 hours, my account was locked and I was unable to access any services. No specific reason was provided, and no communication was sent notifying me of the account termination.
I reviewed my message history to confirm there were no violations of Care.com’s policies. I contacted customer service to request clarification and a refund. I spoke with a representative named Queenie, but the chat was abruptly closed, and my follow-up messages have been ignored.
Despite never receiving the service I paid for, Care.com has refused to refund the subscription. Their conduct appears to be a deceptive billing practice—charging for services that are never delivered and then avoiding accountability.
This pattern undermines consumer trust and may indicate systemic unfair practices. I am requesting the Georgia Attorney General’s Office investigate Care.com’s billing and account suspension procedures. My desired resolution is a full refund
Recommendation: Stay away
UPDATE: SERIOUS PRIVACY VIOLATIONS
Care.com has now escalated their violations by initiating unauthorized background checks through Sterling reporting agency. I received notice today that Sterling is conducting background screening and reporting my personal information to "Care.com Members" WITHOUT MY CONSENT.
This occurred just days after I threatened legal action and opted out of their arbitration clause - clear retaliation.
NEW VIOLATIONS:
Unauthorized background screening without customer consent
Violation of Fair Credit Reporting Act
Potential retaliation for filing complaints
Unauthorized sharing of personal information
WARNING TO OTHER CONSUMERS: Care.com may conduct unauthorized data collection and background screening without proper consent. Protect your privacy - avoid this company.
I have now filed complaints with FTC, BBB, Massachusetts Attorney General, and Georgia Consumer Protection regarding these federal privacy law violations.
Care.com's pattern: Take payment → Terminate service → Defame customers → Conduct unauthorized background checks. This company operates with complete disregard for consumer rights and federal privacy laws.
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