CarCovers
Reviews and Complaints

I gotta say, I'm pretty disappointed with my experience with CarCovers. I was really excited to get some covers for my PWCs, so I went ahead and ordered three from their website. I made sure to specify the exact models I have, since I have two different ones, but when the covers arrived, I was pretty bummed to see that they had sent me three of the same covers.

Now, I'm not one to complain too much, so I figured I'd just make it work. But when I took my PWCs out for a spin and had to trailer them, the covers were flapping all around like crazy. They came loose, the zippers opened up, and one of them even developed a rip. Not cool, CarCovers.

So I reached out to their customer service team to see if I could get a refund or exchange, but they told me that since it had been 34 days since I placed my order (not even since I received the covers), I was past the 30 day warranty and they couldn't do anything for me. I was pretty frustrated, especially since their products are clearly not as advertised and are of poor quality.

I did some digging and found out that their return policy only allows for returns within 30 days of delivery, which seems pretty short to me. I mean, what if you don't use the product right away or you don't realize there's an issue until later on? Seems like a bit of a scam to me.

Anyway, I submitted a return request on April 18th, but of course, they couldn't do anything for me. They did offer me a 10% discount refund for the covers, which I guess is better than nothing, but it's still pretty frustrating. And for the cover that ripped, they said they'd forward the information to their Warranty Department, but I haven't heard anything back yet.

Overall, I'd say buyer beware when it comes to CarCovers. Their products are not as advertised and their customer service leaves a lot to be desired. I wouldn't recommend them to anyone.

As someone who owns a large Tundra truck that sits outdoors all year round, I was on a mission to find a high-quality cover that would protect it from the elements. After conducting some research online, I came across CarCovers, a website that specialized in car covers. I decided to purchase the platinum shield cover in 2019 and it worked wonders for my truck. However, after some time, I noticed that the top material had started to show some minor cracks.

I immediately reached out to their customer service team and was pleased to hear that they were willing to take care of the matter for me. However, they did state that I would have to pay a prorated fee and the shipping and handling costs to receive a replacement (which amounted to around $60). They also recommended that I try custom cover craft covers as an alternative, but I decided to stick with the Platinum Shield cover since it had worked well for me in the past. I even thought about salvaging the old cover with some patch kits that I purchased separately.

Eventually, I received a new replacement cover from CarCovers along with a patch kit. I decided to do an experiment to test how long the cover would last, even after being patched up. I doubled up on the covers by placing the new one underneath the patched cover. The new cover remained in perfect condition while the older one slowly deteriorated after 2.5 years of constant exposure.

Despite the fact that the older cover eventually gave out, the replacement has been working fine thus far. The heat-resistant material has kept the cab of my truck cooler, even more so than a grey evolution cover. I was also impressed with the level of service that I received from their customer service team. While it is disappointing that the cover did not last as long as I would have liked, I would still recommend CarCovers to anyone looking for a high-quality car cover option.

As a car enthusiast, the protection of my beloved vehicle is of utmost importance to me. That is why I was thrilled to discover CarCovers.com and their Ultimate Shield Car Cover with a 10-year warranty. The product promised complete protection against all elements, including rain, snow, wind, UV/Sun rays and more. I ordered it immediately, eager to get started on protecting my car.

Upon receipt, I was pleasantly surprised at how beautiful the cover was, and it fit my vehicle perfectly. For the first eight months, the product performed well, as advertised, considering my car is parked outside and is exposed to all kinds of weather. Unfortunately, after the eighth month, I began to notice cracks on the cover. By the tenth month, the top layer started to disintegrate, and the inner fleece liner began shedding its fibers, which caused a lot of mess around my car.

I contacted CarCovers.com to claim my warranty, and while they did replace the cover, I had to pay a prorated fee of $15.99 for the year I had used it, even though it was not a full year, and pay $17.53 in shipping. I was disappointed to learn that if I have to claim the warranty every year, I would end up paying double the original cost of the cover in the ten years it is supposed to last.

Moreover, the company requires that after the third claim, customers ship the cover to them for inspection, which can be a hassle. In my honest opinion, the product may not be worth the price paid, considering that essentially, you only get less than one-year use out of it when it should last 10 years, as per the warranty. I am hesitant to recommend this company to anyone and regret having to experience their product's disappointing quality.

I attempted uploading a photo of the car cover, but unfortunately, I kept receiving an error message. I apologize that I cannot display the product's picture, but I hope that my review has given readers valuable feedback when considering their purchasing decisions.

CarCovers.com is a popular website that boasts an impressive customer rating of 4.8 stars. As someone who has explored their product offerings, I find it interesting that the number of negative reviews is low, perhaps indicating that unhappy customers tend to keep silent instead of airing their grievances.

Having said that, I feel compelled to share my experience with CarCovers.com, particularly with their motorhome covers. As someone who lives in Colorado Mountains, I have to deal with harsh sunlight and UV rays that tend to deteriorate my motorhome covers within a season.
Last fall, I decided to be proactive and invested in a cover from CarCovers.com with an Unlimited Lifetime Warranty, which, though expensive, promised the highest rating for protection against UV/sun damage.

To my dismay, the cover, which I was hoping to use forever, only lasted one season, with the side facing the south deteriorating rapidly. Feeling let down, I emailed CarCovers.com, requesting a replacement cover per the warranty. However, their response left me feeling more disappointed. They agreed to replace the cover, but at a shipping cost of $95, which seemed unreasonable, considering I could purchase another cheap cover that would last as long as their supposedly better Gold Shield L5 cover.
I even pointed out that I could buy a tarp for less, and it would last longer than any cover I had bought from CarCovers.com.

Upon researching further, I realized that CarCovers.com's so-called Unlimited Lifetime Warranty was only one-time, not unlimited, as advertised. This revelation added to my growing frustration. To make matters worse, CarCovers.com did not respond to my feedback, indicating that they do not care about unhappy customers.

Overall, CarCovers.com's business model seems unfair to customers who expect value for their money. This experience has left me convinced that their covers are not worth the high price, and I would not recommend them to anyone. As for me, I have moved on to other companies, and CarCovers.com should not expect to hear from me again.

Rewritten:

Shopping for a car cover can be a hassle, but our experience with CarCovers left us frustrated and disappointed. We ordered a cover for our new CanAm 2 up ATV on 4/30/20, along with two additional items. Unfortunately, the extra items did not arrive until after we made a phone inquiry. But our biggest issue was with the car cover itself. When it finally arrived, it did not fit our vehicle and did not match the cover that was described in the video on their website. We found it lacking in several key features that we had specifically chosen the product for, such as wind vents and covers for the gas tank and tool box.

Our attempts to contact customer service were met with frustration. We called on 5/16 and were directed to a voicemail, promising a response within 24 to 48 hours. When we didn't hear back, we sent an email on the same day. The response we received likewise promised a reply within 24 to 48 hours, but we again received no response. We then received an email on 5/19 requesting feedback, which we provided along with our concerns about the product, but again we received no response. On 5/21 we managed to speak with a live person and finally received a return authorization, but this process took far too long. The cover and tie down straps were returned on 5/29/20, but we received no notification that they had been received until we made a call on 6/10. Even then, we were told that someone would get back to us within 24 to 48 hours, but we never heard another word after that.

On June 15th, our credit card was credited for the amount of the cover, but not for the tie down straps that were returned. We feel frustrated by the entire experience and have no interest in purchasing from CarCovers again. The video on their website was misleading and we feel let down by their customer service. If you ever need warranty assistance, we suggest looking elsewhere.

My experience with CarCovers has unfortunately been a frustrating one. I had placed an order that was never received, and despite sending multiple emails, I did not receive any responses. When I called their customer service on September 11th, 2020, I was informed that the order was delivered and was given a tracking number to help me track it down. I followed the instructions, but the package could not be found, and I was advised to call back on Monday.

On August 14th, 2020, I called again, but this time I spoke to a manager who was extremely unhelpful. He insisted that I send an email instead, spoke over me, and hung up on me without providing any assistance whatsoever. I was left feeling frustrated and helpless.

I eventually tracked down the package myself, only to discover that it had been delivered to the wrong address due to an error by the shipping department. This mistake was compounded by the fact that I never received any email notifications or updates about my package, even after I had repeatedly requested them.

While their service might be satisfactory if everything goes smoothly, it is clear that CarCovers has significant issues with customer service and delivery. Unfortunately, I have been forced to file a dispute with my credit card company since I have been unable to resolve the matter with the company directly.

In conclusion, I would strongly advise anyone considering doing business with CarCovers to exercise caution and be prepared for potential issues with delivery and customer service.

I recently purchased the "Weatherproof Shield UTV Cover For 2018 Honda Pioneer 1000 5 Le" from CarCovers (carcovers.com) for my Honda Pioneer 1000-5, opting for the mid-grade option on sale for $149. With nine 5-star reviews under the product description, I was feeling confident in my purchase. However, I was disappointed to learn that I was unable to place a review on their website regarding the product I had bought.

When the cover arrived, it was shipped in a reasonable amount of time. Upon opening the packaging, I was surprised at how thin the cover was. As I unrolled it, I discovered little beams of light coming through the cover, as shown in the photos I have attached. They weren't holes or tears, but rather spots where the material seemed to be separating slightly from being packaged for so long. While these imperfections may not be noticeable at first glance, they are visible when the cover is lifted up to the sky and viewed from the back side.

Additionally, when I put the cover on my UTV, I found that it was not large enough to cover all of the wheels/tires. While it did cover the back two wheels, they were tucked under the unit more than the front wheels, which were not covered at all. This left me feeling that the cover was not truly fit for purpose and was likely more suited for indoor covering, as I suspect it will not hold up well in the elements.

The fit of the cover was also disappointing, as there was a lot of slack in the cover even after securing the middle strap. I would expect to pay somewhere closer to $50 or $60 for this type of quality cover, and while I considered returning it and purchasing a higher quality cover from their site ($80 more give or take), I am now hesitant to do so for fear of similar disappointment.

In conclusion, while I appreciate the prompt delivery of my purchase from CarCovers, I was disappointed with the overall quality of the cover. I believe there are likely better options available in the market for the same price point.

After purchasing a PWC/jetski cover from CarCovers (carcovers.com), I found the initial quality to be decent, though the fit was not exact. However, after less than a year of use, the cover began to deteriorate, despite being docked on a floating dock in the Florida Intracoastal and not in full sun.

When I reached out to the company to start the warranty process, I was disappointed to find that it would take at least 30 days to resolve the issue, and that I would need to provide extensive information and potentially even send them the old cover. While they may replace it, I have doubts that it will last much longer than the original.

While CarCovers advertises their warranty as a selling point, it seems that their process for honoring it is lengthy and potentially unreliable. I cannot speak to the quality of their other products, but I would caution against purchasing a PWC/jetski cover if you plan to store it outside in the Florida sun. It may work better in a garage with a cooling system. Overall, I was disappointed with the product and customer service from CarCovers.

As a car owner, I was excited to hear about CarCovers.com, a company offering high quality car covers for various makes and models of vehicles. I decided to give them a try and purchased their platinum car cover for my 2003 BMW 330CI Convertible. Despite the hefty price tag of over $200, I thought it would be worth it to protect my beloved car.

However, my excitement quickly turned to disappointment when I received the cover a week after placing my order. As soon as I tried to put it on my car, I realized that it did not fit properly on the sides of the vehicle. The material ended approximately 10 inches from the ground, leaving a significant portion of the car exposed. I was disappointed and frustrated to have spent so much money on a product that didn't even fit my car.

When I attempted to contact CarCovers.com for a replacement, I was met with a series of challenges. Despite multiple attempts to call their customer service phone number, I was placed on hold for 15 minutes each time and no one ever answered. I also emailed them through their website, but never received a response.

After several days of trying to reach someone, I finally spoke to a representative named Rachel. She asked for photos of the cover on my car to verify that it was the incorrect size. However, I told her that I couldn't do that as my car was now covered in six inches of snow and there was no way to remove it without damaging the car. Rachel did not seem to care about my predicament and was unapologetic for the inconvenience caused by her company.

Overall, I cannot recommend CarCovers.com to anyone in good conscience. Their products may look good on their website, but the quality and fit was not up to par. Furthermore, their customer service was lacking, and it was nearly impossible to connect with someone who could help me resolve my issue. Save yourself the hassle and cost, and look for car cover options elsewhere.

I recently had an unpleasant experience with CarCovers.com, which I am not particularly happy to share. After purchasing two separate car covers for my Toyota Tacoma (with camper shell) from their website, both covers began to deteriorate within two years. However, the good news was that I had applied for a 10-year warranty, which was approved quickly via email, and I was only required to pay the shipping fees.

However, things took a sour turn when I called to place an order for a replacement car cover. I was informed by a "Supervisor" that the employee approving the warranty had made a mistake by not charging me a "Prorated" fee of $44.98 plus shipping. The supervisor was very rude and argumentative, and I had a hard time resolving this "Prorated" charge. Regardless, I explained to her that I possessed a 10-year warranty, and the product was defective. After multiple holds, she offered to waive the shipping charges, but insisted on a "Prorated" fee. I was taken aback by the whole situation and refused to pay the fee. After a long hold, the "Supervisor" waived the "Prorated" fee, but increased the shipping fees, which only made the situation worse. I requested to speak to her supervisor, but she responded by saying, "I'm it. There's no one here higher than me."

It was extremely frustrating to have wasted an hour dealing with this matter. I accepted her offer, however, and the "Supervisor" informed me that my car cover would be shipped on Monday (April 27th) with a confirmation email to follow. Unfortunately, the confirmation email never arrived. I sent multiple emails to CarCovers.com, but they went unanswered. I eventually called their customer support number to check on my order, but they only answer the calls of new orders. I was told that I gave the wrong Order Number, and my replacement cover had not been shipped yet, despite my credit card having been charged for the shipping fees.

To say that my experience was unsatisfying would be an understatement, and I would not want anyone else to go through this. It's unfortunate since I was initially pleased with the warranty application and receiving my original orders. Still, I can only say "Buyer Beware," and I have come to the decision that I will no longer do business with this company.

I recently purchased a Gold Shield 5 L car cover from Car Covers.com and was extremely disappointed with its quality. Within just six months, the cover started shedding heavily and left a terrible residue all over my black XJ 8 Jag. As someone who takes pride in keeping their car clean, this was incredibly frustrating. I expected the cover to protect my car and keep it in pristine condition, but instead, it caused even more damage.

You can see from the pictures I have posted just how unusable and defective the cover is. When I contacted Car Covers.com to make a warranty claim, I was met with poor customer service and an unhelpful representative named Isaack. He was unfriendly and confrontational, refusing to acknowledge the photos I had sent him showing the cover's defects.

To my disbelief, Car Covers.com then informed me that I was entitled to a replacement cover, but that I would have to pay an additional $30 shipping fee per cover. This was an incredible disappointment, especially as their products are cheaply made and imported from China. I couldn't believe I was being asked to pay more money for a product that clearly didn't even meet its own quality standards.

To make matters worse, Isaack was extremely unprofessional and failed to provide me with viable solutions.

I strongly advise everyone to avoid purchasing car covers from Car Covers.com, and instead, seek out reputable retailers like Amazon, Walmart, Summit Racing, and Jeg's that offer high-quality name-brand covers. As someone who learned the hard way, it's worth the investment to ensure your car's longevity and appearance.

In conclusion, I would not recommend Car Covers.com to anyone based on my negative experience with their product and customer service.