Car Toys review: intoxalock (this store as a service center)

This store is my assigned location for my INTOXALOCK ( interlock device ) for routine issues and service. On October 5 I came to have the device calibrated . They switched out my hand held for no reason and didn't even inform me. Up until that day I had no problems. Since that service on October 5th I have been stranded in different locations 14 times! Today it took me 2 1/2 hours to get my device to work INTOXALOCK phoned this location and time hey said they could swap it out. I get here and they swap the hand helds but the new one was broke. I went in and the manager said well I don't now what to tell you! I told him I needed to go back to work so he says that he has an associate that is going to pick up parts from another location and then I told him to just give me back the one that I had at least I could at least mess with it make it work he told me that he was not allowed to do that because I handheld is not registered to me anymore meanwhile I'm on my lunch. I'm a manager of a store I know the example you have to set and you can't enforce something that you're not doing yourself in the workplace as an example. I left I walked home I came back at 4:50 3 hours after and I go inside and the manager asked the kid did he grab the handheld the kid says he forgot it so then they asked do you want us to go get it for you I said yes I need to go back to work I come outside to sit in my car because that's all I can do, can't start my car and I look over and the kid is still sitting there in the car talking on his cell phone like there's no sense of urgency for me at all after I've stated I need to get back to work this location is not busy at all not today anyway they are all just moseying around I go back inside and I asked the manager to come outside I said look at the urgency that your employees have, as the employee iswalking back up to the back door and not going to get the handheld that I need to be able to leave. As I sit in my car waiting to go back to work. the manager looks at me and tells me I'm doing you a favor so you might want to stop! Hold up I paid for the service and it sucks that I paid for [censored]y service on top of that. the manager whated be to start to get rude and disrespectful and no matter if I was being upset or not as the manager he should be able to hold his composure and know how to use his conflict resolution skill but he has none he went back inside I don't even know this guy's name because he don't even have a name tag highly disappointed as I'm stranded in your parking lot cuz the manager is refusing to help me.