Car Toys review: cell phone warranty ( 3 comments)

Car Toys Totem Lake Kirkland Washington is horrible! We've had nothing but problems with cell phone contracts and phones. DON'T EVER DO BUSINESS WITH THEM!

My husband purchased a T-Mobile G-1 for me as a Christmas present and also purchased the additional 2 year replacement warranty for $199.99- my husband was told that if anything happens to the phone I could just bring it in and it would be replaced. My phone just died for no reason. I took it in and they could not find any damage and their comment was "I guess you're lucky that way..." The phone is less than 5 months old. The assistant manager JT said I will need to send in my phone to the manufacturer. I showed him our paperwork that showed the proof of additional insurance (which by the way is exorbinant) and he said their insurance doesn't cover the phone so I need to send it in to the manufacturer. I am in sales and rely on my phone for business and cannot do business without the phone. I need a replacement phone and right now I am losing business and they will not replace the phone. We will never do business with them again and I am getting the word out. Their promises and their business is a total SCAM!