Captain Jack Casino review: Withdrawal

I have been playing with Captain Jack for a few months. I got an email for free spins. I made 3.98 off my free spins held on to it through playthrough requirement. After I met requirement I then won 150.00 I played through another 50.00$ just for fun. I requested withdrawal of my 100.00$. I made the required deposit and all docs were verified. I received an email withdrawal approved and then only received 10.00. Contacted live chat and was informed I couldn’t have my money because I used multiple free chips. Ok, first off you can’t do that because their system won’t allow you to it will deny the freebie. I used a promotional email. I was then told that manager approved withdrawal meant denied. What? That makes no sense. Then chat agent said have a good day and disconnected. I then gathered all my screenshots because I document everything and emailed customer service and am awaiting a response. No where in the terms&conditions does it state you can’t withdrawal from a promotional email! Why give them out if you can’t withdrawal after meeting the terms of them. They even give a withdrawal limit for them. All my money is gone my acct is zero! What was the point of them taking my winnings from me to.

View 0 more photos