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Inability to withdraw
I played a bonus at this casino and fulfilled the obligations of the bonus. After fulfillment I registered a withdrawal. I jumped through all the hoops to facilitate a withdrawal of 750.00. Upon checking the status of my withdrawal I was informed of some triviality of mixing funds. I was told that invalidated my withdrawal. I don't believe I mixed funds. They said I made a deposit with more than five dollars in my account. I know enough to play my accounts down to nothing.
Desired outcome: I just want people to know that this casino is a rip off
Winnings
anthonysutton190 username
[protected]@gmail com
[protected]
I think this a fraud. Im getting one run around after the other. I used a cash app card to make my initial deposit. And now it Dont work withdraw.i requested a check by mail. Now they saying you must have a bank account to get paid. I think its all bs
Desired outcome: I want my 460.00 dollar win sent by check to the address i reqested.
Nonpayment of winnings
Cashed out and requested winnings from CaptainJackCasino on June 17, 2010. Was asked to send in photo I.D., Utility Bill, Bank Authorization Form, and address, tel. no. etc. Sent in all the above and was told my winnings were approved on June June 26th and June 30th, 2010, and that I would be receiveing in about 10 days via overnight express. I cashed out a winning amount of $800.00, and one winning amount of $150.00. These amounts were changed to two different amounts of $200.00, and $350.00. I played slots games with no playthrough requirement. Nothing should have been deducted as far as bonus because I had won more than the above amounts; and had payed back any bonus if there was one. I had an available cashout of $800.00, and another available cashout of $150.00; so I was ssupposed to be sent a total $950.00 by overnight express, and was never sent these winnings. I was called almost everyday by different members of the staff asking for deposits, and telling me I was one of the top players for a
large prize. I was given different names and they said they were from the Verification Dept. I had been playing with this Casino Online for about 2 1/2 months or more. I spent hundreds of dollars in that time.
I been trying to withdraw my money. I been sending so much emails. Explaining how I cant take pictures of my card that I use because my card broke in half , and I went to go get a new card. All I want is the money I won there ! I can't get the screen shot or whatever to prove that the card is cancelled, I have my new bank card
It has taken a month and I still have not received my approved withdrawal.
Impossible to make Credit Card changes. Have been trying for 3 days to get a canceled Credit Card REMOVED from their System, to ADD A NEW CARD.
Impossible to make Credit Card changes. Have been trying for 3 days to get a canceled Credit Card REMOVED from their System, to ADD A NEW CARD.
I made a withdrawal of $100 in July 2023. I saw on their system that it was approved by the manager on 21 August 2023 and have not received any payment to date. See attached proof.
I tried sending emails but no respond from the company. See attached proof.
Some of the emails I have deleted.
I was playing trigger happy slot game and it just quit and I can't continue I still have $25.00 left to play can you please help me
There is no way for a average person to cash out only with crypto currency like bitcoins not everybody messes with bit coin or anything like that it's to viotial to me and alot of other people so people who can't afford to invest in bit coin can't cash out that's discrimination and there are laws against that that's unfair and unconstitutional
The casino says the same thing over and over. I won and they told me it would be up to seven days. After advertising instant payout. They are very shady cookie cur response from Everyone u talk to. Guess what were on day 9 non payment same responses found out it's ongoing here stay away..
I would like to make a widthdraw but there is only one option available thru a bitcoin subsidiary. I wish to hav the funds widthdrawn to my personal savings account. My email associated with this complaint is jasonthacker1985@gmail.com
My name is Alvin wooten I been trying to contact someone so I can withdraw my. Funds it's been 2 weeks.an I. Still haven't withdraw what am I supposed to do .should I call my lawyer or what I won money on December 21 and I'm still waiting to be helped
Overview of Captain Jack Casino complaint handling
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Captain Jack Casino contacts
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Captain Jack Casino phone numbers+1 (888) 288-2939+1 (888) 288-2939Click up if you have successfully reached Captain Jack Casino by calling +1 (888) 288-2939 phone number 0 0 users reported that they have successfully reached Captain Jack Casino by calling +1 (888) 288-2939 phone number Click down if you have UNsuccessfully reached Captain Jack Casino by calling +1 (888) 288-2939 phone number 0 0 users reported that they have UNsuccessfully reached Captain Jack Casino by calling +1 (888) 288-2939 phone number
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Captain Jack Casino emailshelp@captainjackcasino.com100%Confidence score: 100%Support
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Captain Jack Casino addressN/A, N/A, N/A
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