SUBMIT A COMPLAINT

Capitec Banklack of service la lucia

1

This morning 28 of october I used the atm at you la lucia branch, I withdraw r1000 rand and the atm gave me r900 in r100 notes and a paper slip with'giesecke & deverient southern africa {pty}ltd cash centre' written on it. It was 7:30am and I asked for assistance from one of the consultants at the branch and he said that I had to wait until 9am so he can assist me. Now I understand that the branch trading hours are from 9am but it was not me seeking to get assistance on an issue I had brought on myself but its your machines that did not give me the correct amount, telling me to wait an hour and a half for assistance for an error that was made by your machines is totally unacceptable. I work during the weekend so today's trading hours do not assist me in anyway, I need to wait until monday to get assistance for your mistake plus come all the way to la lucia just to get that help since I work in gateway.

I would like to have my money back given to me at the gateway branch on monday.

Kind regards
S'lindile dangazele
Contact number :[protected]
E-mail address: p. S. [protected]@gmail.com

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