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Capital Vacations / Capital Resorts Group
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Capital Vacations / Capital Resorts Group
reviews & complaints

Capital Vacations / Capital Resorts Group Complaints Summary

14 Resolved
105 Unresolved
Our verdict: With Capital Vacations / Capital Resorts Group's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Capital Vacations / Capital Resorts Group complaints 119

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Newest Capital Vacations / Capital Resorts Group reviews & complaints

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9:30 pm EST
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This is an absolutely terrible company. They bring you in wine and dine you, make you feel like they are really doing you a favor. They lie to you and make you feel like it’s the best deal. The original company, Stormy point, was purchased by them and then they bring you in before you can even use them anymore and give you an ultimatum and if you don’t...

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Capital Vacations / Capital Resorts Group Timeshare ownership

I have been trying to get ahold of someone at Capital Vacations. I've written to them so many times and there has been no resolution yet! I have paid it off. I'm current on my fees, and no one is willing to work with me. We feel as if this whole timeshare ownership and Capital Vacations is a complete scam. We are sincerely hoping someone who represents the timeshare gets back to us ASAP.

Claimed loss: I have tried to reach out to them every month or so for going on two years.

Desired outcome: To cancel my timeshare account with Capital Vacations

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Capital Vacations / Capital Resorts Group All services

Our experience with the communication process thus far has been disappointing, to say the least. In

August, we initiated contact with an email outlining our concerns. A response requested that we call,

which we promptly did, only to find ourselves in conversation with Mr. Davies who abruptly ended the

call promising to return it in 10 minutes - a promise he failed to keep. Further attempts to reach him

revealed he was ill, but we were assured a call back either from him or a colleague. However, when

the call came, we were unable to connect due to poor service. Several more attempts to establish

contact proved futile. This entire process, which has only left us yearning to terminate our ownership,

has been unnecessarily stretched over a two-month period. Never have we experienced such a

struggle in reaching out to a company.

Desired outcome: To terminate our time share

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Is Capital Vacations / Capital Resorts Group legit?

Our verdict: Complaints Board's thorough examination reveals Capital Vacations / Capital Resorts Group as a legitimate entity with notable strengths. Despite a 11% resolution rate on customer complaints, which invites a closer look, Capital Vacations / Capital Resorts Group stands out for its commitment to quality and security. Clients considering Capital Vacations / Capital Resorts Group should delve into its customer service record to gauge compatibility with their expectations.

Capital Vacations / Capital Resorts Group earns 91% level of Trustworthiness

Perfect Trust Endorsement: Capital Vacations / Capital Resorts Group achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Capital Vacations / Capital Resorts Group. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Capitalvacations.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Capital Vacations / Capital Resorts Group website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Capitalvacations.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Capitalvacations.com you are considering visiting, which is associated with Capital Vacations / Capital Resorts Group, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • While Capital Vacations / Capital Resorts Group has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 11% of 119 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Capital Vacations / Capital Resorts Group protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Capital Vacations / Capital Resorts Group. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Capital Vacations / Capital Resorts Group vacation package

I am left utterly disappointed and dissatisfied with the recent offer proposed by Capital Vacations. They've simply suggested we revert back to our initial contract, a far cry from our clear and firm request - complete release from the timeshare ownership. Yes, Paul H did show a glimmer of reason by offering a refund for the upgrade, which we appreciate. However, our desire for a total exit remains unaddressed. It begs the question, why not the whole thing? If there's a mechanism to get us out of one contract with money returned, it surely implies the possibility of a complete exit. Albeit with a compromised refund, it's a route we are more than willing to take. We remain hopeful for a more satisfactory resolution, one that respects our unequivocal request for a full exit from the

timeshare. Until then, our dissatisfaction and frustration with Capital Vacations continues.

Desired outcome: I want out of the entire package.

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I am writing to file a complaint against Capital Vacations, a company I have been a member of since October 2021. Despite my good faith efforts in maintaining my membership, which involved an initial payment of $15,000 and ongoing monthly maintenance fees of $53, my experience with the company has been profoundly disappointing and, I believe, indicative of...

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My husband and I were pressured into buying a Capital Vacations membership last November. We attended the presentation because it was a required part of a discounted stay at the Calypso Cay resort in Orlando, FL, which I "won" off Groupon. We never intended to purchase anything. We were told we'd be able to rent out essentially the lodging option...

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To whom it may concern, We received an amount due of #1,309.68. Who is this that can use tyranny on a disabled veteran that made the mistake of purchasing this Grand Crowne resort time share sixteen years ago. Although we have paid the $400.00 plus each year and never late. Now someone has chosen to send this absurd amount to us that we cannot afford to...

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We received a call from capital vacations for an owner meeting in our hometown since they were going to be there. The meeting was on 9/27/2023. We had the presentation and them meet individually with Capital Vacations Rep. The Rep came in and explained that they wanted to talk to use about consolidating the maintenance fees. The rep explained that our...

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Capital Vacations / Capital Resorts Group Timeshare ownership and hardship letter

My parents purchased 2 units at BoardWalk One Resort in Ocean City Maryland in August of 1978.

In August of 2022 my father passed away leaving his wife, the co-owner of the properties, with no pension.

Due to failing health and an extremely limited income she is no longer able to travel, nor can she afford the maintenance fees for these properties.

At the direction of BoardWalk One, a hardship letter requesting that she be permitted to relinquish the properties and terminate the contract was sent to the Board of Directors in Sept of 2022. It is now a year later and there has been no response to that letter.

Desired outcome: I would appreciate a response to the letter and agreement that the contract can be terminated, and the properties relinquished back to the company.

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It has become very clear in our conversations with Marta that our situation is going no where with this company. All they tell us is that there is nothing that can be done to release us, but that they will “push up the request.” It is not like we are coming to them about not having enough towels during our stay. We are coming to them about the LIES that we...

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My 76-year-old mother (who initially purchased the timeshare in FL) and I went to what was supposed to be a manager's meeting to help her understand the timeshare that she purchased in FL from Capital Vacations. We arrived in Myrtle Beach and were shocked at the accommodation provided for us. The room was filthy and looked like it had never been updated(I...

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Capital Vacations / Capital Resorts Group Presentation

Had the strangest experience at the timeshare spiel at Capitals location in Myrtle Beach. We do these all the time for the cheap vacations and gifts so we aren't new to the whole timeshare game. They set us up at a decent place, went to the mandatory presentation checked in, and got offered breakfast when the sales guy picked us up. This is the companies mistake, you have 50 people in a room eating burritos. Burritos and farts go hand in hand, and boy were there some powerful farts in that office. Id never smelled stink like that. There was no escaping it, I walked outside and left my poor wife to sit in the room a few times. My wife went to use the bathroom and opened the door and immediately came and sat back down, she was pale and coughing from the exposure. I don't know how bad the women's room was but the men's bathroom literally made my eyes water, it was so strong I could taste it. I've smelled horrible things in my life, but never experienced ANYTHING like that. It's a smell that will haunt me, it's unholy on a level of rank I can't put into words. We gave them the 90 minutes and a guy walked us to get our gift card and check us out. He left quickly and the smell was somehow even worse in the last office. It's was unearthly, we ran to our car thinking it was over but as soon as we got in my wife looked at me with a look of horror because the smell somehow followed us to our car, we were going to eat lunch but went back to the room to shower. The smell had somehow soaked into our clothes so our room still had that lingering scent, we just threw the clothes away. The company isn't bad, and the product is better than most, but they really need to rethink the breakfast, they should know better than to stick 50+ people in a room and feed them Burritos, it's like fuel for a fart machine, the smell literally ruined our vacation. I thought my wife was going to divorce me for making her sit through that and then I had to throw away her favorite shirt and have my car cleaned.

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Capital Vacations / Capital Resorts Group Misleading sales offer-we were scammed

Our owner ID is 1032997... On 10/25/2022 we signed with CV at Stormy Point in Branson, MO... we did this to eliminate our Stormy Point deed and annual maintenance fee... also, were told to plan an owner orientation and went to Pigeon Forge, TN for this orientation on 2/28/2023...

At Pigeon Forge we were placed with Chris Watson, who told us since we had two other timeshares we could update our CV account and add those... we were concerned about the additional costs of adding these, but Chris Watson showed us 3 programs, on his laptop, we would be eligible for which if we could not use them in a year, we could turn them back to CV for cash $1000+ (not the points program)... I asked why and he said CV would use these as marketing tools for additional sales and we could apply that cash to our CV charges and maintenance fees... I asked how to do this when we were ready and he said just call him at [protected]... well Chris Watson could never be reached after that!

I have called the [protected] 5 times since June and was promised someone from management would contact me, never happened! What happened to Chris Watson? Are there legal options for us here as I believe we were scammed? Also, the accountant in Pigeon Forge, Cannon Keith, my be complicit in this scam...

Desired outcome: Contract cancellation and refund of monies paid or get Chris Watson to provide what he sold us!

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tj schnackertz
, US
Nov 09, 2023 5:48 pm EST

Could not agree more about Pigeon Forge... interesting finding, Chris Watson came from Wyndham which has been sued many times for deceptive sales practices...

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Kdot01
Atlanta, US
Oct 12, 2023 3:09 pm EDT

We too were mislead by Chris Watson Owner ID #1038042 while attending what should have been a new homeowners workshop but instead mislead on information to upgrade. We upgraded on lies and is now forced to figure out what has become a financial hardship based on the information he provided with this upgrade between the 4 exchange weeks and cruises the plan would pay for itself.

We were even advised by Andy that things would move smoother if we asked our questions before speaking with the quality assurance rep Cannon. I agree this entire office is in on the scam and anyone that upgraded or bought in with this location should gracefully be able to exit. The Orlando office was amazing and are practicing fair business but something needs to be done about Pigeon Forge.

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Capital Vacations / Capital Resorts Group Timeshare upgrade incentives

I was told I had a year to book my dream vacation. Now I am being told that I had to give s 4 month lead time and my vacation is expired. This was never told to me. It was expressed very differently as I was told I had the entire year of 2023 to use vacation, nothing else was said. The representative said I had to have the name of my salesperson before she could escalate call to management, she couldn't even find name of salesperson as their were 4 people telling us lies at the time of the upgrade sale. This can be shown by the recording of the signing which we definitely vocalized our displeasure with the lies as they kept being uncovered. Call never escalated. Hung up, called back, same thing, no assistance.

Desired outcome: I want my dream vacation promised or I am taking this to court and I'm getting out of this timeshare mess. You have over 45k from me so far and I have gotten nothing out of it.

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Me and my wife recently purchased in Pigeon forge and took our "Dream" vacation at Peppertree in Myrtle Beach. I think I would have rather checked into the Bates motel and dealt first hand with Norman than ever check into that place again. Great first impression, I felt like I had done an Airbnb and was in a room share with a family of roaches. If that...

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Capital Vacations / Capital Resorts Group Timeshare

I am a timeshare owner of Calypso Cay in Orlando, Florida. I have been an owner for many years. First we had interval then RCI and now Capital Vacations. Ever since Capital Vacations took over management I can't access my account. They have tried to erased my account. I can't use my points.

I need access to my account. Every time I call their customer service they say the website is down. They say their manager will call me or their tech person will call me back. No one calls me back. Please assist here. Thank you.

Desired outcome: I want access to my account. I want to use my vacation points. I want what I paid for. I paid over $9K for this timeshare and they have stolen my account.

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Capital Vacations / Capital Resorts Group Timeshare

I recently tried to contact Capital Vacations, only to find out that there is absolutely no contact information on their website. I even tried to reach out via Better Business Bureau and no response was given there either. This company is not user friendly in the slightest and it is extremely frustrating.

I want an email or an address that I can write to in order to get some answers

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Capital Vacations / Capital Resorts Group Timeshare

My name is Christina Gaskins. My email is [protected]@aol.com. I owned a 2-week timeshare at Golf Links Resort in Myrtle Beach, SC for over 20 years. I originally paid cash for my property and was only paying yearly maintenance fees. In 2021, I made an appointment to relinquish the paid for timeshare and was told, by the associate, that I had to upgrade to the new points system and then could relinquish the points. The lie was that I was then locked into a new obligation of debt. I have since paid Capital Vacations $10,000 and am told that I still owe over $20,000 and they will not allow me out of this obligation until it is paid in full. I am in my 60's with a disabled husband who accrues many medical bills throughout the year. I can no longer continue to support this deception!

I have tried to talk to this company as a customer with concerns, and they have been dismissive of my struggles, relentlessly. I eventually got a text message that there were some options to get out of this and to reach out so we could discuss. I felt hopeful, UNTIL the representative made me seem like a liar and said that they would never send a message like that. I know that there has to be something to get me out of this web of lies. Even they said that there were options in that message - but they are refusing to cooperate and follow through. The only option they offer is a full payoff, AGAIN! This is an immoral, evil scam, and it seems endless.

Desired outcome: I refuse to pay any further after being misled that this was the path to relinquish an already paid for 2-week timeshare. I believe that there should be protocol against these predatory practices!

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I exchanged through Interval to stay a week at their resort in Hollywood FL. I checked in and was directed to a rep who said that he wanted to invite me to a breakfast on Tuesday. I assumed it was coffee and donuts which many resorts provide to have guests met. Next he pulled out the presentation form. I told him I did not want to buy any thing. He then...

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We were misled into purchasing this timeshare, and we tried to discuss this with their company directly. Instead of understanding and cooperation, we were met with a cold “nothing can be done.” This will not deter us, as we know that what we experienced should not be considered ok. We were preyed on due to the loss of my late wife, we were told that we...

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Frequently asked questions (FAQ) about Capital Vacations / Capital Resorts Group products and services

What is Capital Vacations, and is it a legitimate company?

Capital Vacations is a vacation ownership and management company that offers vacation packages and resort stays. Whether or not the company is legitimate would depend on their reputation and customer feedback.

Are there any reviews or feedback from customers who have booked vacations through Capital Vacations?

Yes, there are likely many reviews and feedback from customers who have booked vacations or resort stays through Capital Vacations. Checking these reviews can provide insight into the legitimacy and quality of the company's products and services.

Does Capital Vacations have a physical location, or is it solely an online company?

Capital Vacations operates as both an online and physical vacation ownership and management company, with locations in various vacation destinations.

Is it safe to book vacations through Capital Vacations' website?

It can be safe to book vacations through Capital Vacations' website, provided that the website is secure and the company has a good reputation. It is important to check for secure payment methods and look for any red flags, such as overly low prices or poor customer reviews.

How long has Capital Vacations been in business, and what is their reputation?

The length of time that Capital Vacations has been in business can be an indicator of their reputation and legitimacy. It is worth researching the company's history and checking for any customer feedback or reviews.

Does Capital Vacations offer any warranties or guarantees on their vacation packages?

Capital Vacations may offer warranties or guarantees on their vacation packages, such as a satisfaction guarantee or cancellation protection. It is worth checking the company's website or contacting their customer service to inquire about any available warranties or guarantees.

What kind of payment methods does Capital Vacations accept, and is it secure?

Capital Vacations may accept various payment methods, such as credit cards or online payment options. It is important to ensure that any payment method used is secure and protected from fraud or theft.

What types of vacation packages does Capital Vacations offer, and how is the quality?

Capital Vacations offers a wide range of vacation packages, including resort stays and travel packages. The quality of the vacation packages can vary depending on the specific package and destination.

Are the prices at Capital Vacations competitive compared to other vacation companies?

Capital Vacations may offer competitive prices compared to other vacation companies. However, it is important to ensure that prices are not excessively low, as this may be a red flag for a scam or poor quality services.

Does Capital Vacations offer any customization options for vacation packages?

Capital Vacations may offer customization options for vacation packages, such as selecting preferred destinations or activities. It is worth checking the company's website or contacting their customer service to inquire about available customization options.

How fast is the booking process for vacation packages on Capital Vacations' website?

The booking process for vacation packages on Capital Vacations' website can vary depending on the complexity of the package and the payment method used. It is worth checking the company's website or contacting their customer service to inquire about booking times.

What is Capital Vacations' cancellation policy, and are there any hidden fees?

It is important to check Capital Vacations' cancellation policy before booking a vacation package, to ensure that cancellations are possible and to understand any associated fees or requirements. Hidden fees should be avoided.

Are the customer service representatives at Capital Vacations helpful and responsive?

The quality of customer service at Capital Vacations can be an indicator of their legitimacy and customer focus. Checking customer reviews and feedback can provide insight into the helpfulness and responsiveness of the company's customer service representatives.

Can I make changes to my vacation package once it has been booked through Capital Vacations?

Capital Vacations may allow changes to vacation packages after they have been booked, but this may depend on the company's policies and the specific package purchased. It is worth checking the company's website or contacting their customer service to inquire about available options for changing vacation packages.

Are there any discounts or promotions available when booking through Capital Vacations?

Capital Vacations may offer various discounts or promotions throughout the year. Checking the company's website or signing up for their newsletter can provide information about any available discounts or promotions.

What is the process for obtaining travel documents, such as visas or passports, when booking a vacation through Capital Vacations?

The process for obtaining travel documents can vary depending on the destination and the traveler's nationality. It is important to research the specific requirements for the travel destination and to contact the appropriate authorities or agencies for guidance.

Does Capital Vacations offer any travel insurance options for booked vacations?

Capital Vacations may offer travel insurance options for booked vacations, such as coverage for trip cancellation or medical emergencies. It is worth checking the company's website or contacting their customer service to inquire about available travel insurance options.

Is Capital Vacations a reputable company, and are there any red flags to be aware of?

The reputation and legitimacy of Capital Vacations can vary. It is worth researching the company's history and checking for customer feedback and reviews. Red flags may include excessively low prices, poor customer service, or a lack of clear cancellation or refund policies.

How can I be sure that the vacation package I receive from Capital Vacations is legitimate and not fraudulent?

Ensuring the legitimacy of vacation packages booked through Capital Vacations can be important. Checking for the use of reputable hotels and travel providers can be an indicator of legitimacy. It is also worth checking the company's reputation and customer feedback for any concerns about fraudulent activities.

What is the general consensus among industry experts regarding Capital Vacations' legitimacy and quality?

The opinions of industry experts regarding the legitimacy and quality of Capital Vacations can vary. It is worth researching the opinions of industry experts and checking for any relevant certifications or awards that the company may have received.

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Capital Vacations / Capital Resorts Group contacts

Phone number

+1 (844) 777-2582

Website

capitalvacations.com

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