The complaint has been investigated and
resolved to the customer's satisfactionResolved Capella University — bad service
resolved to the customer's satisfaction
I have been enrolled in this university for some time now and my time there was spent doing middle school work with no student support from this school. Let's just say for half of the time enrolled at this school their website has been down. I called tech suport and told them the problem, they were not any help. They told me when the site is down they can't do anything (like I'm so surprised) about it except make a note in my account that I called with a issue. My academic advisor who almost never returns my calls is not much of a help either. As a matter of fact, I can't say any of my three counselors have ever took the time to assist me with any problems I encountered. I am always given the run around every time I call(whenever I get to actually speak to someone)
I have also been requesting my grades and GPA from last semester (for the past 3 weeks) which NOONE has replied!!! I am so tired and frustrated at this school and ALL OF IT'S SO CALLED SERVICES!! I have spoken to my financial counselor and HER SUPERVISOR, but to no avail. This is ridiculous and unacceptable! Why is it a HUGE ISSUE to give me my grades?!!! As far as I know from relatives and friends who attend OTHER online schools, they receive their grades the first week after the semester ends. But here I am, it's been now 3WEEKS since I have been REQUESTING MY GRADES! This school is the biggest mistake I ever made, and would not recommend my worst enemy to enroll here!!! I hope after whoever reads this, I can FINALLY get some answers and will be able to continue with my education. If I don't get my issues resolved in a timely manner, I will withdraw from this (not so professional) institution!!!
FYI... THIS SCHOOL WILL LOSE MORE AND MORE STUDENTS IF SOME ACTION IS NOT TAKEN TO IMPROVE IT'S SERVICES!!
...I READ ABOUT ALL THE COMPLAINTS FROM OTHER STUDENTS THAT WERE ENROLLED HERE, AND I MUST SAY IT'S TERRIBLE! MAYBE SOMEONE FROM THE SCHOOL SHOULD TAKE SOME TIME AND READ SOME OF THEM, IT PROBABLY WILL MAKE A DIFFERENCE.