Canadian Tire review: Core charge/warranty

Had to buy a rear caliper for my Ford car in Jan. of this year. 2 months later that caliper was seizing on me with smoke come from the brake. I went to the store because there was 12 months warranty on the part. I was told I have to purchase a caliper and pay a core charge of $58. No Problem. Repaired the brakes and brought in the defective part. I was sent to the automotive counter and they signed a paper stating it was defective. Back to customer serviced and was told I would be refunded for the caliper but not the core charge. That was very unacceptable and I asked for the manager. He too said I would not be getting my core fee back. He said the part I brought back was defective and they will refund the cost of the part but not the core charge. I said I'm not leaving until I get all my money back I was never told at the time of purchase that they won't refund the care charge even though the salesperson was aware it was for warranty replacement. The store manager threatened to call and have me taken out of the store and no refund or core fee given. At that point I called head office to get this straightened out. Eventually the store manager convinced head office person to pay half the core fee($28 in the form of a gift card) and the store would pay the other half($28). This ordeal did not need to happen and took 40 minutes to resolve. The police could have been called if it wasn't for me having to call head office for help. I'm a senior on a fixed income. $58 is money I depend on. See file [protected] Date: Mar. 20/25
Yesterday I was at the same store and bought 4 jugs of Pennzoil synthetic motor oil. It was a special grand opening sale for the store. I had trouble finding the 5W20 synthetic oil so I showed an associate the ad and asked where that grade of synthetic oil was. He took me to a supply of it at a different location then the other oils that are carried by CTC and handed me two of them. When I got home and was putting them on my shelf I noticed that the oil was not synthetic at all. I went back to the store with the purchased oil and asked for synthetic oil. The customer service person said there was a mistake on the flyer and pointed to a error notice posted at the counter. I said that should be posted where the oil is on their shelves. This manager that I had the earlier problem with just happened to walk by. I pointed out that the error should be posted where the oil is. He said it is. I said it wasn't yesterday. He said it was posted yesterday. I went back and it is posted and very visible. It definitely was not posted when I bought the oil. I ran into the manger and told him it was not posted at the time of purchase(5:50 pm). He said yes it was. So basically he lied and inferred that I was lying about the posting not being there. I'm sure other people were caught buying what they thought was synthetic oil. I was reimbursed the price of the oil but - (a) they should have honored there mistake when even their employees didn't know there was and error and (b) I do not like being called a liar when in fact it was the manager who was lying.

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