CanadaPetCare’s earns a 1.0-star rating from 0 reviews and 13 complaints, showing that the majority of pet owners are dissatisfied with purchases.
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Stronghold for cats
On September 1,2023 I ordered Revolution order number 2355090. What I received was Stronghold instead. My problem is the Stronghold should be a cheaper price. It is everywhere else.I was still charged full price and did not receive any kind of credit for the difference. The Stronghold has 45mg of Selamectin and the Revolution 60mg. That alone should make it cheaper. I had been enjoying my service with you guys but I just don’t think it’s right to send something I didn’t order and charge the price for the one I did. Sincerely Yulanda Chunn.
Desired outcome: I think I should receive a credit for the price difference.
Reliable and Competitive: My Experience with CanadaPetCare
So, I recently had a bit of a hiccup with my order from CanadaPetCare. I had to update my Visa card information and unfortunately, they don't accept Discover cards. I had to reach out to customer service to have them remove the old card information from their website and keep the new one on file for future orders. It was a bit of a hassle, but the customer service representative was helpful and got everything sorted out for me.
One thing I did notice is that there doesn't seem to be a way to set up auto-ship for my cat's Bravecto medication. I would love to have this option available, as it would save me the trouble of having to remember to order it every few months. Hopefully, CanadaPetCare will add this feature in the future.
Overall, I've had a positive experience with CanadaPetCare. Their prices are competitive and their selection of pet products is impressive. I've ordered from them several times and have always received my items in a timely manner. If you're looking for a reliable online pet store, I would definitely recommend giving CanadaPetCare a try.
Great Selection and Prices, but Address Editing Can Be Tricky" - A Review of CanadaPetCare
So, I was trying to change my address on CanadaPetCare's website and I had a bit of trouble. I tried a few times, but it just wasn't working. Finally, I noticed that there was a little window slider on my screen that was really narrow and hard to see. It was hiding the submit button! Once I moved the slider all the way down, I could see the button and everything worked fine.
I think it would be really helpful if CanadaPetCare could make the slider a little more visible or move the submit button so it's not hidden. It was frustrating to have to figure out what was going on, and I'm sure other people have had the same problem.
Other than that, I really like CanadaPetCare. They have a great selection of pet products and their prices are really good. I've ordered from them a few times and everything has always arrived quickly and in good condition. I also appreciate that they have a rewards program that lets you earn points for every purchase you make. It's a nice way to save a little money on future orders.
Overall, I would definitely recommend CanadaPetCare to other pet owners. Just be aware that you might have a little trouble with the address editing if you don't notice the slider!
Is CanadaPetCare Legit?
CanadaPetCare earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
CanadaPetCare has registered the domain name for canadapetcare.com for more than one year, which may indicate stability and longevity.
Canadapetcare.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Canadapetcare.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Canadapetcare.com you are considering visiting, which is associated with CanadaPetCare, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for CanadaPetCare have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
CanadaPetCare website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Canadapetcare.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While CanadaPetCare has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 13 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- CanadaPetCare protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Loyal customer impressed by affordability and discounts at CanadaPetCare, despite minor shipping and website glitches
I have been using CanadaPetCare for a number of years now and I must say that I have consistently been impressed by their services. One of the key things that have always stood out to me is the fact that their prices are always reasonable and they regularly offer amazing deals and discounts that make it even more affordable.
Nonetheless, I must say that I have found the shipping to take a little longer when it comes to deliveries from Canada to the US. Although it is not a major issue, it can be somewhat frustrating if you are in urgent need of your products.
Furthermore, I have also found that their website can be a little hard to use at times, particularly when I am searching for specific items. However, once you get the hang of it, the platform is quite user-friendly and easy to navigate.
Overall, despite these minor glitches, I can confidently say that I will continue to use CanadaPetCare for all my pet needs. The quality of the products is consistently great and the customer service team is always on hand to assist with any queries that I may have. Moreover, their outstanding commitment to affordability and product selection make it clear why they have gained such a loyal customer base over the years.
Review: CanadaPetCare - A Range of Quality Products, But Website Navigation Can Improve
My experience with CanadaPetCare was certainly an interesting one. Whilst I found the website difficult to navigate, I persevered through the troubles I experienced with frozen pages and slow loading times. It was frustrating to have to continuously log out and start over again over thirty times just to place my order. However, I did find that the range of products available was quite impressive. From flea and tick control to heartworm preventatives, there was something for pets of all shapes and sizes. Although the site appeared to be a bit outdated, I was eventually able to place my order and receive my pet's much-needed medication. Despite the initial complications, I would recommend CanadaPetCare to any pet owners in need of quality and affordable pet products.
Review of CanadaPetCare: Good deals but shipping confusion
I recently came across CanadaPetCare (canadapetcare.com) and decided to give it a try. While the website offered some great deals and discounts, I encountered a slight issue during the shipping process.
The ad on the website caught my attention with the promise of FREE shipping. However, to my surprise, I was later required to pay $4.99 for shipping with tracking. Although the cost was minimal, I felt that this information could have been communicated more clearly in the advertisement.
On the bright side, the 15% discount offered by CanadaPetCare did make it worth my while. This was a significant saving that made my purchase a little easier on my pocket.
Overall, I appreciated the convenience of shopping on CanadaPetCare's website, with its user-friendly layout and diverse range of products. Their customer service was also helpful in resolving my shipping confusion. While the shipping could have been a bit more transparent, I would still recommend CanadaPetCare to others looking for affordable pet care products.
User-friendly website with some drawbacks: A review of CanadaPetCare
I recently visited CanadaPetCare and wanted to share my thoughts on the website. Overall, I found the website to be user-friendly with a clean and appealing design. However, I did face some issues with applying reward points for my purchases. I couldn't find any clear instructions on how to redeem them, which left me a bit confused. Additionally, I was unsure whether I could receive both coupon savings and reward points, but unfortunately, I wasn't able to find any information on this either.
My experience on the website took a slight turn when I lost my original order while browsing for other products. I had to restart my search a few times even though I had seen a "success" green light appear on my screen. This was a bit frustrating as it made the process longer than necessary.
Overall, CanadaPetCare has a vast selection of products that cater to all your pet's needs, but I would appreciate it if they provided clear instructions on how to redeem reward points and offered smoother browsing functionality. Nevertheless, the website remains a reliable source for all your pet-related needs.
Mixed Review of CanadaPetCare: Great Products & Prices But Poor Checkout Process
When I recently made a purchase on CanadaPetCare, I found myself struggling with the check-out process. In fact, I ended up having to hit the "confirm" button for my shipping address a total of eight times, and each time the window simply wouldn't close. Needless to say, this experience was incredibly frustrating and I sincerely hope that the developers behind this website can make some necessary improvements to prevent similar issues from occurring in the future.
This wasn't my first time buying from CanadaPetCare, so I couldn't help but feel disappointed with how things went down during the check-out process. Moreover, my address hasn't changed, so I was surprised that an issue like this would arise despite my previous positive experiences. I think it's safe to say that the check-out process shouldn't take upwards of 30 minutes, especially when the customer has confirmed their address multiple times.
Looking at other aspects of the website, I have to say that I appreciate the vast array of products they offer. It's always great to see a website that caters to a variety of pet owners, regardless of their pet's size or breed. In addition, the pricing for many of these products seems fairly competitive with other online pet stores, which is definitely a plus.
Overall, I think CanadaPetCare is a decent online pet store that could benefit from some improvements in terms of website functionality. However, their product selection and pricing make them a compelling choice for pet owners on a budget.
Review of CanadaPetCare: Good pet products but annoying notifications
CanadaPetCare is an online store that offers a variety of pet care products at acceptable prices. However, as a customer, I am left wondering why they need my phone's location. While I appreciate the convenience of receiving tracking notifications for my purchases, I cannot see why they would need access to my location. Additionally, while notifications may be useful for tracking, I do not want to receive marketing emails on a daily basis. As someone who purchases products for my pets on a yearly basis, I do not want to be inundated with reminders about sales that are happening. Overall, while the products are of good quality and the prices are acceptable, the constant notifications can be irritating.
Checkout Experience with CanadaPetCare: Rewards Points and Promo Code Limitations
As a pet parent, I recently made a purchase on CanadaPetCare's website and was somewhat disappointed with my checkout experience. While I was able to successfully redeem my rewards points, I was unable to use them alongside the NEWYR20 promo code which was a bit frustrating. It would have been great to have these options clarified beforehand, or for the system to prevent the use of multiple discounts. Unfortunately, I only realized that my rewards points had not been applied after I had completed my order. That being said, I appreciate CanadaPetCare's commitment to offering valuable rewards and promotions to their customers. Maybe in the future, they can enhance their checkout process to avoid any confusion or misunderstandings. Overall, I would still recommend CanadaPetCare to fellow pet owners looking for high quality pet care products at affordable prices.
Suboptimal Customer Service Experience with CanadaPetCare - Review
As a genuine pet lover, I recently came across the website, CanadaPetCare (canadapetcare.com), while searching for pet care products. However, I must be honest and say that my experience with their customer service was suboptimal. I decided to use the chat feature available on their website to inquire about some products that I was interested in but was disappointed with the response. The chat was extremely slow, and the representative took much longer than expected to answer my queries. Frankly, I found it easier and faster to search for the same information elsewhere.
Moreover, I was taken aback by the fact that my Discover card was not accepted when I attempted to make a purchase. It was frustrating to keep putting in my card details and getting turned down without understanding why. As a result, I had to call their customer service line for clarification. While the representative was helpful in resolving the issue, I couldn't help but wonder why this information was not available on their website. Perhaps they could add a note indicating which payment methods they accept in future to save customers a lot of hassle.
In conclusion, while CanadaPetCare offers a wide range of pet care products that seem excellent, they need to work on their customer service and website information. As a pet owner who values convenience and timely service, I would hope that they can take these issues into account and make adjustments accordingly.
CanadaPetCare Review: Affordable Pet Products, but Some Hiccups with Codes and Shipping
As a responsible pet owner, I take great care in providing the best possible products for my furry friends. That being said, I was excited to stumble upon CanadaPetCare (canadapetcare.com) as they offer a wide selection of pet supplies at affordable prices.
Initially, I was informed that by using the promotional code "CPCNEXT", I could receive an extra 15% discount on my purchase. However, upon trying to apply the code, it was not recognized in their system. This was a bit frustrating, as I was looking forward to saving some extra money.
Furthermore, a past order that I had placed with Canada Pet Care never arrived, leaving me dissatisfied and concerned about the reliability of their shipping process. As a result, I found myself having to reach out to customer service to inquire about the status of my order. After explaining the situation, I was assured that a replacement order would be shipped to me, which it eventually was.
In the hopes of avoiding any future complications, I decided to place my next order early, with the intention of receiving my pet supplies in a timely fashion. After all, it's important to have consistency and dependability when it comes to giving our pets the care they deserve.
Overall, I appreciate that CanadaPetCare offers a variety of pet products at reasonable prices, but I do hope that they can improve their code recognition system and streamline their shipping process for optimal customer satisfaction.
Frustrating Experience with CanadaPetCare's Payment Methods
I must say that I had a pretty frustrating experience while trying to purchase some pet products from CanadaPetCare. Initially, I tried using my Discover card, which was denied multiple times. This was quite perplexing as I knew for a fact that my card was not the problem. After sufficient experimentation with my card, I decided to call the customer care center and was informed that CanadaPetCare does not accept Discover cards. Honestly, if this information was mentioned on their website, it would have saved me so much time and frustration.
Moreover, the issues with the payment method did not end there. I tried using my American Express card, but that too was not accepted. Having exhausted all options, I tried using my Visa card, which seemed to be the only one accepted. However, to my dismay, the site froze at the "confirm mailing address" stage. Needless to say, I was left exasperated.
My experience with CanadaPetCare was not a pleasant one, to say the least. A transparent mention of the payment methods they accept would have saved me so much hassle.
This company is a scam. Any Bravecto works well usually and works within the hour, AUTOMATICALLY no matter what. Canada Pet Care's Bravecto doesn't work or barely makes a dent after a week, so you tell me what exactly Canada Pet Care is selling under the name of Bravecto. What kind of poison did they just sell me. They should be investigated
And oh, once you placed the order and paid Customer service disappears, they won't pick up the phone and won't return your messages, Canada Pet Care is nothing but a sophisticated scam
Overview of CanadaPetCare complaint handling
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CanadaPetCare Contacts
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CanadaPetCare phone numbers+1 (800) 982-1308+1 (800) 982-1308Click up if you have successfully reached CanadaPetCare by calling +1 (800) 982-1308 phone number 0 0 users reported that they have successfully reached CanadaPetCare by calling +1 (800) 982-1308 phone number Click down if you have unsuccessfully reached CanadaPetCare by calling +1 (800) 982-1308 phone number 0 0 users reported that they have UNsuccessfully reached CanadaPetCare by calling +1 (800) 982-1308 phone number
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CanadaPetCare emailsmanager@canadapetcare.com94%Confidence score: 94%Managementcustomerservice@canadapetcare.com93%Confidence score: 93%Support
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CanadaPetCare social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 28, 2025
Recent comments about CanadaPetCare company
Frustrating Experience with CanadaPetCare's Payment Methods




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