Canada Goosecanada goose coat

S Nov 24, 2018
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a verified customer
Verified customer

My husband bought me a canada goose coat (Heatherton) from Selfridges. From the start the zip was tricky, I have worn this coat maybe five times in total. It has been in the wardrobe and when the weather turned cold in UK I put it on. The zip will not do up at all. I have called Selfridges but they have referred me to you as it was over six months that the coat was purchased. I spoke with your Drew over three weeks ago, he said to send photos, I have. He then asked for a copy of the invoice, I emailed it to him. He then said he had to check the authencity, I have called many times and have got no where. I have been told the coat will be sent to the Nederlands and then to Scotland and it will be around six weeks to be repaired. It has been over three weeks, the coat is still in my wardrobe and Drew has Not returned my calls. The service has been disgraceful, £625 is a lot of money for my husband to pay for a coat and I cannot wear it. It is now very cold here and I am left without a warm coat. I have asked for Drew's bosses name and apparently he is in another country and thats all I have been told. I would ask that you help me. The quality of the zip is faulty and this has caused a huge amount of stress calling in, no call back etc. The incident number is [protected] I would like the email to your CEO as heshe should know how badly I have been treated

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