Berader Properties
Reviews and Complaints

I moved out of an apartment at Embassy Garderns on 31st August 2024 today its the 18th oof September 2024.

I was informed the deposit takes approximately 45 days to be paid out, and 45 days ended on 12 September 2024.

I sent an email asking when will I get the deposit instead was requested to sent my bank confirmation, I keep on calling and sending reminders for the deposit no response on email only response from my calls. I was informed I will get the deposit the next day or latest Friday this week. and today its Wednesday no deposit received. Today one of the representatives sends me a WhatsApp message asking for my banking details all over again of which I sent to him on email and I had a debit order so clearly they have my banking details. This is really frustrating because I left the apartment in a good condition its not like you are still looking for this and that that still needs to be deducted. I'm very disappointed at this point because I cant even plan with my own money let alone no hope of receiving this money because we are nearing the second month in a week.

I have moved out at the end of August, and to date, after numerous follow ups on emails and call, I still have not been refunded. The office people say they can not confirm although as per their lease agreement, we should have been refunded within 45 days. It is now the 28th October and they are unable to assist me with my refund. Furthermore, the month after I moved out, my account was debited by them for a full month rental in error which again I have to wait upon them to refund a few days later.

The staff tell me no one can assist as it all depends on when the responsible person for releasing payments does action this.

Another incident which took place the week prior to me exiting the property, I had a break in the Chianti estate unit in which I resided for the previous year. I had requested the footage from the same week, considering the unit I loved in was a back end unit and only security pass the garden space every hour. I agreed to even pay for the footage as they said it will be my expense. I was traumatized, knowing my break in happened during the early parts of the morning while we were alseep, and the footage request has been ignored since the 1 September, and I am keep being told that they awaiting on feedback from higher management. Clearly they are not concerned or interested in anything to do with the property as long as tenants honour their commitments. Its has been almost 2 months now and still no one has even tried to reach out or reply to the numerous emails I have sent, and calls I have made. The day I moved out, a young girl also approached me in the complex telling me she experience the same 2 weeks prior to my incident. Berader sent an apology email. No one had communicated in the complex of the incident or even alerting us to the incidents happening in the complex to safeguard the property name, how about they actually take action to ensure the safety of residents who clearly are unaware of what happens in the complex? Aren't the residents safety also a concern?
I will not wish anyone to experience this with Berader Property as they dont seem least bit interested or concerned of whats happening on the properties as long as their accounts are paid. I will reconsider, should you look into properties to do a thorough review of the agency before signing up. Only now that I am browing Berader properties, do I see I am not the only person experiencing this.

I have had nothing but headaches with this incompetence. I moved in last year July paid deposit and electricity deposit in a small one bedroom place. I received my bills irregularly and until December 2014 electricity was not noted on my bill her fore I paid what was due assuming the electricity deposit covered he first few months as it it a small place and I barley used electricity. Now I moved out I was asked to leave a day early i agreed I was asked to replace and clean carpets and I did so as well. I did everything I had to and when I never received bills I paid an estimation of what I think it would be until Ruaan Human decided to send it. I started getting billed for electricity in January 2015 and I paid whatever reflected on my bill. 2 months after I move out they have me hell paying the deposit and all I got was lies and inconvenience. Now they decided to take those months off my deposit without even consulting me because they made an error. I plan for my money and I never expected my full deposit back. Nobody has the time to help me an all I get was oh well it supposed to be there so sorry. This is nonsense and this is not how customers should be treated. It is unacceptable that I suffer for someone else's error with no arrangement made just an assumption. I am sick of complaining they do not help they do not response and refuse to give me managers details. This is utter bull and they treat customers unfairly.

In December 2014 I moved into a small bachelor flat at a complex called Baccarat Lodge. Shortly after moving in I noticed something off with the electricity bill. I was being billed R433 per month for a tiny apartment.
Previously I lived in a 2 Bedroom apartment in randburg which was also in a sectional title and I was paying R230 odd for electricity per month.

After confronting my agent he informed me that I was in fact being billed for my electricity usage which was roughly 170 kwh plus a "basic monthly charge" of roughly R200 on top of my electricity consumption.

After asking my agent what this basic monthly charge was and querying why I was never informed of the basic monthly charge in my contract I did not get a response however the billing continues. Berader Properties insists on Debit order paynent for rent, etc. Now I understand why... I literally have zero control over what comes off of my bank account.

Ironically not long after complaining about the electricity billing I received a complaint from the body corporate to remove my retractable washing line on my balcony and use a clothing horse. After trying to explain to the caretaker who came to see me why I use the retractable line he was very unsympathetic and not open to any reason.

I explained that I have a lot of washing because me and my 2 year old son are staying together, a clothing horse cannot hold all my clothing, neither can you hang queen sized bedding on it. The retractable line servers the same purpose as a clothing horse. It it also not viewable by the common area.

It appears to me that they are trying to "get back at me" for complainig about unfair electricity billing.

I have since explained that I will not remove the retractable line pending a meeting with the body corporate.
I am also expecting a fine. If they do fine I will take my disputes to the small claims cour.

I am an attorney specialising in property and have practised as such as a conveyancer for over 20 years. At the request of a mortgagee we approached Berader Properties who manage a specific sectional title complex for a letter confirming the solvency of the body corporate. We register 50 to 70 bonds a month and half of these require such a solvency letter. Its a requested by the bank who has agreed to finance the purchase.
During recent correspondence with this so called "professional and knowledgeable" managing agents, its quiet clear that the basic concept of sectional owner ship is lost on them. They have no understanding of the separate legal status of the body corporate nor of the duties and responsibilities associated with being a trustee or managing agent.
Please, before appointing them to manage your complex, shop around, as there are many more competent managing agents who do know what they are doing who you should entrust the running of your most valuable asset to,

Berader would like to lodge a complaint against the tenants and the complaints board whom allows the posting of these complaints. The tenants vent and do not post the true facts with their complaints. It is strongly advised that the facts are posted with the complaint. As Berader sees this as slander and defamation of the company.

Berader Properties' owners and agents have a dont care attitude when it comes to providing service or attending to ongoing servicing and maintainence problems with their properties. They are only interested in the receiving their rent but have zero inclination to providing any service. I am greatly angered by the lack of respect show by an agency that cannot fulfill a simple requirement of running hot water. I have a 2 and half month old child and we have not had hot water for several days due to the cheap manner in which Berader propoerties run their busines. They have no regard for anyone or anything and never return any calls or messages or attempt to communcate in anyway. The have no sense of urgency or aspire to provide any service what so ever. This problem has persisted from september 2009 and on every occassion they have temporarily solved the problem. This has now become unbarable.