I've been a loyal camel customer for about 10yrs now & you're about to lose my loyalty to your company. So i've now been scouring the internet looking for a complaint form to tear you guys a new 1, because this problem has become far too common place than it should... I really hope you'll send me vouchers for free smokes, or something equally as good, to give back a portion of the money, to keep me from leaving, because it's not right that I had to doubly spend on smokes since this "should be fired" or "should be boycotted" redesign was put on shelves. I think giving me some free stuff, or coupons for $1 pack smokes, in exchange, for all my money lost/stolen due to this, is more than fair. Smh. If not, i'll most likely be going back to marlboro menthol since their packaging was designed with the consumer in mind. At least when I say "marlboro menthol", I know that's what i'll get & will know with a simple glance at the pack... Whereas, with the new camel design you practically need a magnifying glass to read if they're straight menthol or menthol silver... Which i'll be much more likely to quit smoking altogether, then to start carrying around a magnifying glass in my purse for the sole purpose of buying your brand. Not to mention, with marlboro, I won't ever end up having to double pay for a pack of smokes ever again due to a badly approved design.
Ever since this awful redesign was launched, i've been ending up with menthol silver instead of straight menthol cigarettes! This design's awfulness began around camel's "think tank" conference table, continued on its way to manufacturing & after a billion cartons of this awfully designed packs of menthol cigarettes were produced & deposited in stores, to which I get smashed in the face with a big pile of bs when I ask for a pack of "camel menthol", not light, but camel menthol & the store employee picks up the pack, rings it up, gladly takes my $8.50 & then I don't find out they're the wrong kind til after i've opened them & see white menthol silver filters looking back at me, instead of the tan color of menthol... This immediately sends me over the edge, every single time, because I can't take them back now that they're open & I know i'll be miserable smoking them in a fashion reminiscent of a chain smoker just to get through the pack faster... Orrrr i'll eventually give up & have to go spend another $8.50 to get the right pack & be totally livid... Which all this drama, bs & theft of my money could've been avoided if camel didn't agree on a new pack design that's hands down dog crap!! Did you not look over the faux paper design before approving it for production?! Because that's what I think. I refuse to believe a company as big as camel purposely put out a design this sucky. The only way to tell the difference between menthol & silver, is that bs fine print labeling that gets lost in the blue/green & black background. Really?! I shouldn't have to educate store employees, they should be able to tell the difference, just like I should.
I literally just packed & opened what should have been my brand new pack of camel menthol & instead i'm stuck smoking menthol silver again. Blasphemy!!! Ugh!!! So disappointing!
I think a redesign needs to be in the works asap!