Scam alert. I was setting up a roku stick on another tv and I was directed to call a tech support. I did. The agent (probably located in India, by the accent) explained to me that there was some breach and that for safety I would need to pay a Lifetime guarantee subscription fee for 5 years 89.00 or so and for lifetime 130.00 or so, he was very convincing. I was surprised and told him roku does not charge additional fees but he really convinced me that by the end of the month I would be disconnected and that all other subscribers were paying... I paid and I now I realized it was a scam. They even provided me with a receipt for my payment after taking my card information.
The "company" is Caligeeks... beware.
I would like a refund.
The complaint has been investigated and resolved to the customer's satisfaction.