Hardware and Tools
reviews and complaints

The shopping process at hardwareandtools.com is really easy, much better than what you usually find with other companies. I recently placed an order for a brass door knocker, and I received it in a timely manner. It was actually a replacement for the exact same one I had bought twenty years ago. The only thing is that the position of the bottom screw was a little different, so I had to put in a bit more effort to install it properly. The brass washers that came with it were a little flimsy, so I ended up swapping them out for some custom-made ones. Overall, the new knocker looks really nice and you can't even tell that it's not the original one. I'm really happy that I was able to find this version on the website. My experience with hardwareandtools.com was really good. Thanks a lot!

I was on the hunt for an L-shaped hook for my shop, but I kept stumbling upon all sorts of unrelated items. Frustrated, I finally stumbled upon an image of the exact hook I needed on this website. Without hesitation, I navigated to this site and lo and behold, I found exactly what I was looking for! Not only that, but they had it available in various sizes. Talk about a stroke of luck!

What's even better is that I discovered I only needed to spend an additional $24 to qualify for free shipping. So, I decided to explore other sections of the website and stumbled upon the pet category. To my surprise, I found a wide selection of dog collars, a water bowl, and even a cat toy. It was like hitting the jackpot!

The best part of this whole experience is that I didn't have to endure the hassle of physically going to a store and searching high and low for these items. I didn't have to waste my time trying to track down an employee to assist me either. Nope, none of that! Instead, I simply placed my order and eagerly awaited its arrival at my doorstep. Convenience at its finest!

I can't express my gratitude enough for this wonderful website. It has made my shopping experience incredibly easy and stress-free. Thank you, thank you, thank you!

I was really excited when I placed an order for a Master Craft glue gun on hardwareandtools.com. However, when the package arrived, I was disappointed to find out that they had sent me a Surbonder instead. To make matters worse, I had already purchased the Surbonder three weeks ago and absolutely despise it. The trigger on this gun is incredibly difficult to pull, and when the glue finally comes out, it comes out in a massive blob.

Now, let me tell you about my beloved Master Craft glue gun. I have owned it for over 20 years, and it has served me well. Unfortunately, it has seen better days, so I decided to purchase a new one. I saw the advertisement for the Master Craft glue gun on the hardwareandtools.com website and thought it was the perfect replacement.

However, I was sorely disappointed when I discovered that they do not actually sell the Master Craft glue gun. I was frustrated that they had advertised it on their website, leading me to believe that I could purchase it from them.

To add insult to injury, I didn't bother returning the Surbonder glue gun that I received from hardwareandtools.com. The reason being that I would have to pay for the shipping costs, which seemed like a hassle.

Overall, I am extremely disappointed with both the product and the company. It's disheartening to receive a product that I didn't want, especially after being misled by their website. I even took the time to call them and inquire about the Master Craft glue gun, only to be told that they don't sell it. It's safe to say that I won't be shopping at hardwareandtools.com again.

I placed an order for some light bulbs on October 28. It's already November 8, which means it has been 9 business days and 11 calendar days, and guess what? I still haven't received them! Can you believe it? I called DHL, the delivery service that was chosen by the seller, and they told me that the bulbs are "in transit" and should arrive on November 14. Can you imagine? That's 15 business days, which is basically THREE WEEKS, and 17 calendar days from the date I placed the order. Unbelievable!

I mean, come on, HardwareAndTools.com! For $7.99, you could have at least sent it through USPS Priority Mail. If you had done that, I would have had my light bulbs in just 2 days. But no, you had to go with DHL and make me wait forever. This is just not acceptable.

I am definitely not going to do business with them again. It's just not worth the hassle and the wait. I need my light bulbs, and I need them now! So, if you're looking for a reliable and speedy delivery, I suggest you look elsewhere. HardwareAndTools.com is definitely not the place to go.

I must say, I was pleasantly surprised by the wide range of products available from Feit Electric on HardwareandTools. You see, I was in dire need of purchasing some light bulbs as my Feit Electric Bright White 100 carton was completely empty. Now, let me tell you, I'm a loyal Amazon Prime Smile user, and I've placed hundreds of personal and family orders through them. So naturally, I started my search there, but boy, was it overwhelming to sift through all the options!

Feeling a bit overwhelmed, I decided to check out the Menards site since their store sticker was on my empty carton. It provided some assistance, but it was still taking up a lot of my precious time and brain power. That's when I had a brilliant idea - why not go straight to the source? And by source, I mean the Feit Electric site itself. Little did I know that I would stumble upon HardwareandTools, which had received a high rating among the many vendor choices available.

To my delight, I discovered an added and unexpected bonus - the option to link back to my trusty Amazon Account for payment. Now, isn't that just wonderful? It made the whole purchasing process even more convenient for me. I couldn't be happier with this discovery!

So, if you're like me and find yourself in need of quality hardware and tools, I highly recommend checking out HardwareandTools. Their selection of Feit Electric products is truly excellent, and the ability to link back to your Amazon Account for payment is a game-changer. Trust me, you won't be disappointed!

This company, Hardware and Tools, is absolutely terrible. I made the mistake of paying extra for expedited shipping, thinking I would receive my items quickly. Boy, was I wrong! I waited a whole 9 days after placing my order before I decided to reach out to them to check on the status. Can you believe they didn't even bother getting back to me until 12 days later? And all they had to say was that my items were back ordered and they were sorry for not informing me earlier. Like, seriously?

To make matters worse, they had the audacity to ask me how I wanted to proceed. Well, obviously I wanted to cancel the order! It had been way too long and I needed those items ASAP. But did they respond to my request? Nope, not a peep. Instead, they shipped the items the very next day and had the nerve to send me a message saying that no changes were possible because they had already been shipped. Are you kidding me? They could have canceled it before shipping, but no, they just had to make things more difficult for me.

I decided to try and get my money back for the expedited shipping since I paid a lot for it. But guess what? They didn't even apologize or offer any kind of refund. They simply said, "no sorry." Can you believe the nerve? I even tried to dispute the transaction with PayPal, but they somehow managed to deceive PayPal and get away with it. Talk about poor customer service!

I can say with certainty that I will never, ever use this company again. They clearly have no regard for their customers and are unwilling to make any effort to make things right. It's a shame that they couldn't even come up with a simple agreement to satisfy both parties. Save yourself the trouble and avoid Hardware and Tools at all costs. Trust me, you'll thank me later.

I recently had an experience with HardwareAndTools.com that left me feeling quite disappointed. You see, I was in desperate need of 4 cases of canning jars, and I couldn't find them anywhere else. In my search for these elusive jars, I stumbled upon HardwareAndTools.com and decided to give it a shot.

Excitedly, I placed my order and even went the extra mile to call the company and confirm if they had the jars in stock. To my relief, they assured me that they had over 70 cases available. This news put a smile on my face, as I had just placed my order an hour before the call.

However, my excitement quickly turned into frustration when I received an email from HardwareAndTools.com stating that my order had been canceled. The reason they provided was either unexpectedly high demand or a supplier's inability to restock the goods on their normal schedule. They admitted to delaying the notification because the products appeared to be available at the time of my order. They also mentioned that they tried to source the jars from alternate suppliers, but unfortunately, their efforts were in vain.

Now, I can't help but wonder if they will relist the jars at a higher price in a few days. It makes me question whether they had the jars in stock at all or if they simply lied to me. Either way, this experience has left me with a sour taste in my mouth, and I find it difficult to trust this company.

It's disheartening when a company fails to deliver on their promises, especially when you're relying on them to fulfill a specific need. I was counting on HardwareAndTools.com to provide me with the canning jars I needed, and they let me down. Trust is an essential factor when it comes to online shopping, and this incident has shattered my trust in this particular company.

In conclusion, I would advise caution when considering HardwareAndTools.com for your hardware and tool needs. While they may have a wide range of products, their ability to fulfill orders and provide accurate information seems questionable. It's disappointing to encounter such issues, and I hope that they take steps to rectify their shortcomings in the future.

I was in a bit of a pickle when I tried to purchase some gutter covers from those big box stores. They promised me a good deal, but boy, did they make me wait! I thought I could tough it out because the price was a tad cheaper, but what a mistake that was. They kept giving me the runaround, delaying my order time and time again. And to top it all off, they had the audacity to tell me they could only provide me with a measly 22 covers out of the 73 I needed. Can you believe it? Three whole weeks wasted, just waiting around for nothing.

That's when I decided to take matters into my own hands and scour the internet for a different supplier. Let me tell you, finding these elusive gutter covers was no easy task. But lo and behold, I stumbled upon Hardware and Tools. Their prices were a bit higher, but still competitive. And the best part? They promised to ship them to me within a mere four days. Now that's what I call service!

Without hesitation, I placed my order with Hardware and Tools, crossing my fingers that they would deliver on their promise. And you know what? They did! To my sheer delight, I received those precious gutter covers within just one week. I couldn't believe my luck. It's safe to say that stumbling upon this company while surfing the net was a stroke of pure genius.

So, my fellow gutter enthusiasts, take my advice and give Hardware and Tools a try. You won't be disappointed. Trust me, they're the real deal.

I recently made a purchase from Hardware and Tools, specifically the website hardwareandtools.com. I was in need of Watts Water Couplings in the size of 3/8". The product description on the website seemed straightforward, stating that it was exactly what I needed, with no additional details provided.

I decided to order six of these couplings, despite the fact that the shipping cost through USPS Priority was quite high. Little did I know that my patience would be tested. It took a whopping seven days for the couplings to finally arrive at my doorstep. I eagerly tore open the packaging, only to discover that the couplings were not suitable for my 3/8" tubing. It turns out that Watts Water describes their couplings based on their inner diameter (ID), rather than the outer diameter (OD). However, this crucial information was not mentioned anywhere in the product description on the website. I was left feeling misled and frustrated.

I reached out to their customer service department to address the issue, hoping for a resolution. Unfortunately, they refused to take responsibility for the misleading advertisement and instead blamed Watts Water for the confusion. They claimed that they had simply passed on the information provided by the manufacturer. To add insult to injury, they refused to refund the coupling that I had already opened, despite the fact that it was their misleading description that led me to purchase the wrong product in the first place. They did agree to refund the other five couplings, but that hardly made up for the time and money I had already wasted.

Now, not only am I out of over twenty-five dollars for the couplings I cannot use, but I also have to bear the additional costs of returning the remaining five couplings. This includes the cost of a mailer, postage, and my valuable time. It's truly disappointing to have such a negative experience with a company that I had hoped to rely on for my hardware needs.

I feel compelled to warn potential customers about the misleading postings on the Hardware and Tools website, as well as their extremely slow shipping process, especially when you pay extra for priority shipping. My advice would be to steer clear of this company and find a more reliable source for your hardware and tool needs.

However, it's important to note that everyone's experience may vary. Perhaps my unfortunate encounter was an isolated incident. Regardless, I have my doubts about receiving a prompt refund after sharing this honest review.

Hardware and Tools Co. is a company that really needs to step up their game when it comes to canceling orders. I mean, seriously, it's like they're stuck in the Stone Age with their outdated service and supply chain models. It's almost comical how they still rely on physical delivery of paperwork to manage drop-ship. Who does that anymore?

So, let me tell you about my experience with this company. I placed an order on a lazy Sunday evening, thinking everything would go smoothly. Boy, was I wrong! By Friday morning, I still hadn't received any shipping details. I couldn't wait any longer, so I decided to find another source for my items that could actually deliver them on the same day.

Now, here's where the real fun begins. To cancel my order with Hardware and Tools Co., I had to fill out this online form with all my order details. I thought, "Okay, no big deal, just a simple cancellation process." But oh boy, was I in for a surprise! Instead of a simple confirmation email or something, I got a call from a real person. They told me that my order had already been sent to the warehouse the day before and couldn't be canceled. What? I was baffled!

Naturally, I asked for some shipping information, just to see what was going on. And you know what they told me? They said, "Oh, don't worry, the item won't be shipped until later today or Monday." Wait a minute, if the item hasn't even been packaged and labeled for shipping, why on earth can't it be canceled? It just doesn't make any sense to me.

Now, I wish I could quote exactly what they said in response to my question, but honestly, it was so confusing that I couldn't fully grasp it. It was something along the lines of, "The paperwork for this item has already been sent to the warehouse, and by the time the cancellation paperwork gets there, the item will already be shipped." Huh? I scratched my head in disbelief. This is not how any online retail business should operate in this day and age. It's mind-boggling!

Honestly, Hardware and Tools Co. needs to get their act together if they want to be taken seriously in the world of online retail. I highly recommend their executive management to read "The Phoenix Project" by Gene Kim. Maybe it will open their eyes to the wonders of modern technology and efficient supply chain management. They really need it.

So, I placed an order on this website called Hardware and Tools, right? And guess what happened? After I made the purchase, turns out some of the stuff I wanted wasn't even available! Can you believe it? And to top it off, they still charged me for shipping and only sent me the other stuff that was in stock. Like, seriously? If I had known that my main items were gonna be missing, I wouldn't have bothered buying anything at all. It feels like they tricked me, you know? It's like a bait and switch kind of situation. Ugh, it's so frustrating! I just want them to cancel my order now.

I recently had an experience with Hardware and Tools (hardwareandtools.com) that left me feeling quite frustrated. I had placed an order for a tool that I needed, but unfortunately, it turned out to be back ordered. The problem was, I only found out about this after waiting for a week and deciding to give them a call to inquire about the status of my order.

To my disappointment, there was no prior notification or heads up about the back order situation. This lack of communication made the whole experience even more frustrating. I had to make numerous phone calls to their customer service, but unfortunately, they either didn't answer or failed to return my calls. This lack of responsiveness was quite disheartening.

Feeling helpless and desperate to resolve the issue, I decided to reach out to PayPal for assistance. Thankfully, with their intervention, I was finally able to get a response from Hardware and Tools. However, it shouldn't have come to that point in the first place.

Based on my experience, I would strongly advise others to stay away from Hardware and Tools. The lack of communication, unresponsiveness, and the need to involve a third party to get a resolution were all major red flags. It's important to have a reliable and efficient customer service experience when dealing with online retailers, and unfortunately, Hardware and Tools fell short in this regard.

In conclusion, I would caution potential customers to think twice before placing an order with Hardware and Tools. The inconvenience and frustration I experienced due to the lack of communication and unresponsiveness were significant. It's always better to choose a reputable online retailer that values customer satisfaction and provides a smooth purchasing experience.

The product I got wasn't what I saw on the website. I've been searching high and low for this specific fence insulator, and I thought I hit the jackpot when I stumbled upon your site. But, oh boy, the insulators you sent me were a whole different breed compared to the ones in the picture. Major letdown, I must say. However, I gotta give credit where it's due, the other stuff I ordered were spot on and the shipping was lightning fast.

Ordering from Hardware and Tools (hardwareandtools.com) is always super easy. Plus, I really appreciate that they offer free shipping for orders over $49. It's a great deal!

However, I did have a little hiccup with the delivery. I deducted two stars from my overall rating because the link in the shipping confirmation email was totally messed up. It didn't work at all, and I couldn't track my package using the provided tracking number. I hope they fix this issue soon so that future customers won't have the same problem.

Other than that, I've had a positive experience with Hardware and Tools. Their website is user-friendly, and they have a wide range of products to choose from. The prices are reasonable, and the quality of the items I've purchased has been good.

I also appreciate that they have a helpful customer service team. I had a question about one of the products I ordered, and they were quick to respond and assist me. It's always nice to know that there's someone there to help if you need it.

Overall, I would recommend Hardware and Tools for your hardware and tool needs. Just keep in mind the delivery issue I mentioned earlier. Hopefully, they'll fix it soon and provide an even better shopping experience for everyone.

I'm in search of a 3/8 size threaded shank for my wire wheel, which happens to be 1/2 inch thick. The thread should be longer than 1/2 inch. The shank for the drill doesn't really matter to me. If it happens to be 1/2 inch, I'll have to return it. The description of the product was quite confusing and hard to understand. It definitely needs an update so that anyone can easily determine the size they need.

The checkout process was a real headache, let me tell you. So, I thought I'd make things easy by using my trusty Amazon account to complete my purchase. But guess what? I got hit with an error message saying that they don't ship to my address. Seriously? I'm right smack in the middle of the good ol' United States!

Not one to give up easily, I decided to try the guest checkout option. But here's the kicker - there was no clear indication or availability of a billing option. How am I supposed to pay for my order if I can't even find where to enter my billing details? It's like they were playing hide-and-seek with me!

Feeling a bit frustrated, I turned to my last resort: good old Paypal. Now, you'd think that using Paypal would be a breeze, right? Wrong! It took me not one, not two, but three attempts before I finally managed to complete the transaction successfully. Talk about a rollercoaster ride of emotions!

Overall, I must say that my experience with the checkout process on Hardware and Tools was far from smooth sailing. It's a shame because I was really excited about the products they had to offer. But hey, at least I eventually got my order through. Just be prepared for some serious hurdles along the way if you decide to shop here.

I spent hours searching the web for those hard-to-find tools, and I was thrilled to discover that your website had both of them at an amazing price with low shipping costs. However, I must admit that I encountered some issues with the website's design and functionality. The cascading style sheets and JavaScript seemed to have trouble loading, resulting in broken links and a rather unappealing appearance. This problem persisted for several days, and I'm not even sure if it has been resolved yet.

The item wasn't hard to find, and the price seemed alright (or at least that's what I thought). It didn't arrive late, but it definitely could have been delivered more quickly. My main problem lies with the product itself - it's an absolute disaster. It's honestly laughable that I shelled out more than $20 for this flimsy paper 'trap' with a phony 'pheromone' gimmick that does absolutely nothing. This product boldly claims that it will work, so how on earth can I go about getting a refund? This might just be the most regrettable online purchase I've ever made.

Hardware&tools.com is a great place to shop for all your hardware and tool needs. I recently had the pleasure of interacting with one of their employees, Missy, and she was the main reason why I decided to make a purchase from their website. Missy showed a high level of professionalism, courtesy, and attention to detail when it came to understanding my specific needs as a customer. She was also very knowledgeable and was able to answer all the questions I had about the specifications of the item I was interested in.

I believe it is important for Missy's employer to recognize the true value, skills, and knowledge that she brings to the company. Her exceptional customer service skills and ability to provide accurate information are definitely worth acknowledging. I highly recommend that her employer appreciates her contributions and continues to support her in her role.

Overall, my experience with Hardware&tools.com was excellent, thanks to Missy. I am satisfied with my purchase and would not hesitate to shop from their website again in the future. Thank you, Missy, for your outstanding assistance!

Sincerely,
Randall Flann

I was initially attracted to Hardware and Tools (hardwareandtools.com) because of their appealing prices and the fact that they offered free shipping for orders over $49.00. Intrigued by this, I decided to take a chance and give them a try. I placed an order for three items and eagerly awaited their arrival. However, after several days had passed, I found myself growing impatient and decided to reach out to their customer service team to inquire about the delay.

To my disappointment, they informed me that their warehouse was still awaiting the arrival of the items I had ordered. This was quite frustrating, as these products were labeled as "Rapid Ship" items, leading me to believe that they would be promptly shipped out. As more time went by without any progress, my frustration only grew.

Eventually, I reached my breaking point and decided to cancel my original order. Additionally, I also canceled another order I had placed, which consisted of five items. It seemed that they were unable to gather these items and package them for shipment. This lack of efficiency and inability to fulfill orders left me with a sour taste in my mouth.

Based on my personal experience, I cannot recommend Hardware and Tools to anyone. The delays and lack of communication regarding the status of my orders were highly disappointing. It is essential for an online retailer to prioritize timely shipping and efficient customer service, and unfortunately, this was not the case with Hardware and Tools.

In conclusion, while their prices may initially seem appealing, the overall experience I had with Hardware and Tools was far from satisfactory. I hope that they can improve their operations and provide a more reliable and efficient service to their customers in the future.