Hardware and Tools

So, I placed an order on this website called Hardware and Tools, right? And guess what happened? After I made the purchase, turns out some of the stuff I wanted wasn't even available! Can you believe it? And to top it off, they still charged me for shipping and only sent me the other stuff that was in stock. Like, seriously? If I had known that my main items were gonna be missing, I wouldn't have bothered buying anything at all. It feels like they tricked me, you know? It's like a bait and switch kind of situation. Ugh, it's so frustrating! I just want them to cancel my order now.

I recently had an experience with Hardware and Tools (hardwareandtools.com) that left me feeling quite frustrated. I had placed an order for a tool that I needed, but unfortunately, it turned out to be back ordered. The problem was, I only found out about this after waiting for a week and deciding to give them a call to inquire about the status of my order.

To my disappointment, there was no prior notification or heads up about the back order situation. This lack of communication made the whole experience even more frustrating. I had to make numerous phone calls to their customer service, but unfortunately, they either didn't answer or failed to return my calls. This lack of responsiveness was quite disheartening.

Feeling helpless and desperate to resolve the issue, I decided to reach out to PayPal for assistance. Thankfully, with their intervention, I was finally able to get a response from Hardware and Tools. However, it shouldn't have come to that point in the first place.

Based on my experience, I would strongly advise others to stay away from Hardware and Tools. The lack of communication, unresponsiveness, and the need to involve a third party to get a resolution were all major red flags. It's important to have a reliable and efficient customer service experience when dealing with online retailers, and unfortunately, Hardware and Tools fell short in this regard.

In conclusion, I would caution potential customers to think twice before placing an order with Hardware and Tools. The inconvenience and frustration I experienced due to the lack of communication and unresponsiveness were significant. It's always better to choose a reputable online retailer that values customer satisfaction and provides a smooth purchasing experience.

The product I got wasn't what I saw on the website. I've been searching high and low for this specific fence insulator, and I thought I hit the jackpot when I stumbled upon your site. But, oh boy, the insulators you sent me were a whole different breed compared to the ones in the picture. Major letdown, I must say. However, I gotta give credit where it's due, the other stuff I ordered were spot on and the shipping was lightning fast.

Ordering from Hardware and Tools (hardwareandtools.com) is always super easy. Plus, I really appreciate that they offer free shipping for orders over $49. It's a great deal!

However, I did have a little hiccup with the delivery. I deducted two stars from my overall rating because the link in the shipping confirmation email was totally messed up. It didn't work at all, and I couldn't track my package using the provided tracking number. I hope they fix this issue soon so that future customers won't have the same problem.

Other than that, I've had a positive experience with Hardware and Tools. Their website is user-friendly, and they have a wide range of products to choose from. The prices are reasonable, and the quality of the items I've purchased has been good.

I also appreciate that they have a helpful customer service team. I had a question about one of the products I ordered, and they were quick to respond and assist me. It's always nice to know that there's someone there to help if you need it.

Overall, I would recommend Hardware and Tools for your hardware and tool needs. Just keep in mind the delivery issue I mentioned earlier. Hopefully, they'll fix it soon and provide an even better shopping experience for everyone.

I'm in search of a 3/8 size threaded shank for my wire wheel, which happens to be 1/2 inch thick. The thread should be longer than 1/2 inch. The shank for the drill doesn't really matter to me. If it happens to be 1/2 inch, I'll have to return it. The description of the product was quite confusing and hard to understand. It definitely needs an update so that anyone can easily determine the size they need.

The checkout process was a real headache, let me tell you. So, I thought I'd make things easy by using my trusty Amazon account to complete my purchase. But guess what? I got hit with an error message saying that they don't ship to my address. Seriously? I'm right smack in the middle of the good ol' United States!

Not one to give up easily, I decided to try the guest checkout option. But here's the kicker - there was no clear indication or availability of a billing option. How am I supposed to pay for my order if I can't even find where to enter my billing details? It's like they were playing hide-and-seek with me!

Feeling a bit frustrated, I turned to my last resort: good old Paypal. Now, you'd think that using Paypal would be a breeze, right? Wrong! It took me not one, not two, but three attempts before I finally managed to complete the transaction successfully. Talk about a rollercoaster ride of emotions!

Overall, I must say that my experience with the checkout process on Hardware and Tools was far from smooth sailing. It's a shame because I was really excited about the products they had to offer. But hey, at least I eventually got my order through. Just be prepared for some serious hurdles along the way if you decide to shop here.

I spent hours searching the web for those hard-to-find tools, and I was thrilled to discover that your website had both of them at an amazing price with low shipping costs. However, I must admit that I encountered some issues with the website's design and functionality. The cascading style sheets and JavaScript seemed to have trouble loading, resulting in broken links and a rather unappealing appearance. This problem persisted for several days, and I'm not even sure if it has been resolved yet.

The item wasn't hard to find, and the price seemed alright (or at least that's what I thought). It didn't arrive late, but it definitely could have been delivered more quickly. My main problem lies with the product itself - it's an absolute disaster. It's honestly laughable that I shelled out more than $20 for this flimsy paper 'trap' with a phony 'pheromone' gimmick that does absolutely nothing. This product boldly claims that it will work, so how on earth can I go about getting a refund? This might just be the most regrettable online purchase I've ever made.

Hardware&tools.com is a great place to shop for all your hardware and tool needs. I recently had the pleasure of interacting with one of their employees, Missy, and she was the main reason why I decided to make a purchase from their website. Missy showed a high level of professionalism, courtesy, and attention to detail when it came to understanding my specific needs as a customer. She was also very knowledgeable and was able to answer all the questions I had about the specifications of the item I was interested in.

I believe it is important for Missy's employer to recognize the true value, skills, and knowledge that she brings to the company. Her exceptional customer service skills and ability to provide accurate information are definitely worth acknowledging. I highly recommend that her employer appreciates her contributions and continues to support her in her role.

Overall, my experience with Hardware&tools.com was excellent, thanks to Missy. I am satisfied with my purchase and would not hesitate to shop from their website again in the future. Thank you, Missy, for your outstanding assistance!

Sincerely,
Randall Flann

I was initially attracted to Hardware and Tools (hardwareandtools.com) because of their appealing prices and the fact that they offered free shipping for orders over $49.00. Intrigued by this, I decided to take a chance and give them a try. I placed an order for three items and eagerly awaited their arrival. However, after several days had passed, I found myself growing impatient and decided to reach out to their customer service team to inquire about the delay.

To my disappointment, they informed me that their warehouse was still awaiting the arrival of the items I had ordered. This was quite frustrating, as these products were labeled as "Rapid Ship" items, leading me to believe that they would be promptly shipped out. As more time went by without any progress, my frustration only grew.

Eventually, I reached my breaking point and decided to cancel my original order. Additionally, I also canceled another order I had placed, which consisted of five items. It seemed that they were unable to gather these items and package them for shipment. This lack of efficiency and inability to fulfill orders left me with a sour taste in my mouth.

Based on my personal experience, I cannot recommend Hardware and Tools to anyone. The delays and lack of communication regarding the status of my orders were highly disappointing. It is essential for an online retailer to prioritize timely shipping and efficient customer service, and unfortunately, this was not the case with Hardware and Tools.

In conclusion, while their prices may initially seem appealing, the overall experience I had with Hardware and Tools was far from satisfactory. I hope that they can improve their operations and provide a more reliable and efficient service to their customers in the future.