Caledonian Travel review: Treacy Hotel Waterford through Caledonian travel ( 1 comment)

I booked a package hotel break at the above mentioned hotel. This was a mini break that I was looking forward to.

The package was a dinner bed and breakfast and I have to say the meal selection in the evening was very disappointing. I had completed a dietary requirement form before I arrived at the hotel and clearly the request was not provided to the waiting staff at the restaurant.

The dietary requests for me are no cream or milk, the majority of the meals were served with cream and I was unable to eat these meal, despite asking if soup or desert to be provided with no cream I was advised that this was not possible and this was the same with the main meals.

To say I was disappointed is an understatement as there was no other choices available on the menu.

It was on the 3rd evening that I was asked if I would like an alternative and I was given 6 x chicken wings with lettuce I do not feel that this is an efficient alternative and I did have to provide my own food from outside the hotel. I don't feel this was acceptable considering I had paid for a dinner bed & breakfast.

I have booked my holidays with your company for over 15 years and this trip was so disappointing.

The above information should be passed to the hotel management to avoid other customer feeling the same disappointment with the meals that I have and avoid future disappointment for future guests