Caledonian Travel review: Liverpool Weekend Tour T747#149

My name is Eleanor Macdonald and I was included in the above noted booking via my friend S Mitchell.
I wish to list the points of concern
1. Tour started approx one hour behind schedule due to another coach breaking down - I accept this is not a regular occurrence -
1A - no communication from driver and/or Caledonian rep in attendance regarding above point
1B - became aware this was a relief driver and not a regular Caledonian driver - again this happens - but no communication to this effect - from driver or Caledonian
2. It became evident that the tour would include drop point at Southport - not advised prior to start of tour - my email or phone or in person from rep in attendance - became aware of this on the sign at front of coach
2A - Whilst at Liverpool we were advised by another passenger that he had been told that different trips had been amalgamated - again we did not receive any communication to this effect
3 - became aware that driver was to pick up 13 people at Bellshill - this is not a regular pickup point
3A - miss communication presuming between Caledonian / driver having incorrect postcode on where to pick up Bellshill passengers - resulting in approx one hour delay
3B - Finally left Bellshill at approx 11.20am
4 - no communication from driver until coach arrived at Gretna Services for comfort break - advising time to return to coach
5 - on arrival at Southport - mix up about drop off points for hotels and again resulting in further delay.
6 - Finally arrived at Adelphi Hotel Liverpool at 6pm - at total journey of 8 hours
In conclusion - the standard of service from both Caledonian Travel and the driver were utterly unacceptable.
I await your constructive response / compensation by return