Caledonian Travel review: Holiday in Scarborough and flamingo land

I would like to make a formal complaint about my weekend because the hotel was atrocious and completely unfit for disabled people. It was run down too. I would also like to complain about today because if I was told at 1.30 that we would not be getting a direct coach home, we were then waiting over 2 hours, not knowing the situation and the driver was going to be this nasty when he got here and blamed us for him being on the road since 5.30 am and wanting to go home. I have been in tears because of the way he spoke to me. I would have just got a train home and requested some money back if I knew all this was going to happen. I feel I need some compensation for the stress and not in the form of a caledonian voucher which I have been offered before. The Grand is clearly massively worse than the other hotel as we weren't offered a single free drink and you have offered us one, they got loads of free beer.