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I've had cablevision... From the very beginning... I've had trouble with them...
1) when I sign up... The rep told me a certain price, then when I got my bill it was a higher price... This went on for over a year and still going on... I've tried to resolve it with them.. Even contacting bbb... No results... Recently, I order optium triple play... And I did not know it was part of cablevision... Again... I having a big billing problem with them... And it's only been 4 weeks...
The next day after getting it install... I call to find out why they are charging me $131... When I call they toold me my new bill was now! $168 dollars. I'm going to cancel my order and take them to small claims court... Maybe, just maybe the judge can decide what's right... They quoted triple paly would be $99 with tax $103... I was prorated because I had it installed on the 9th of jan.. Their billing cycle starts on the 15th..
After the tech left he handed me a bill for $131 and when I call to see why it was so much... On the phone auto service they said the bill was $168 dollars... Now they are saying my bill is $229.. And I just got service jan 9, 2008.
Beware of cable vision! Aka optimum on line.
False promotions and you never pay the real price
At least twice a year I do not receive a monthly bill, and the following month I receive a bill for two months service along with a ten dollar late fee . I f I had received a bill (I didn't ) it would have been paid, the 10 dollar charge although small is me paying for their mistake !
Everytime i use this service, i get pixelation, this has been going on for some time. I order a movie and i spent twenty plus minutes watching stop and go images. Can this b e corrected? It would be appreciated. thank you.
JAMES JORDEN
[protected]
I have called customer service numerous time because he internet services often cuts off. I have work with the several representatives, which included increasing the services plan to 300 and when that didn't help I had a technician come to the house. Nothing is working to alleviate the issue with the internet disconnecting and it is frustrating!
Optimum charges grow uncontrollably with no improvement in service. Their surcharges and taxes are not controlled properly by franchise or state officials. They use unnecessary promotions for one purpose only - future price increase. It feels like they own their customers and we have no rights. Someone has to take a look into this problem.
Customer service at the local office allowed a random individual to lock my without my (the owner) authorization. They refuse to unblock my account after I provided all the paperwork proving I'm the only authorized person. Optimum is not worth losing my business
Game one of the World Series has just started on TBS. In the first ten minutes there have been half a dozen interruptions where the screen goes black. Do you know how many people are watching this game. These blackouts are a regular occurrence and not acceptable. This never happened when Cablevision owned the company.
Optimum technician didn't show-up twice to perform router upgrade.
Optimum customer service didn't provide information about appointment cancellation. Our school is totally unaware about what Optimum planning to do next ...
The cable box in my bed room continues to read "channel not available" with no audio. I called three times and now they want to charge me a tech fee of $80.00 when it's THEIR box.
This is unacceptable to charge your customers for a rep. to come out to fix the problem. i am requesting for the fee to be waived.
They have done this to me too. They scamming customers and refusing to waive the fee when you call them lying that you sign or they sent emails telling you about the charge.
They deserve to get sue by government agencies is a lot of complaints about deceiving practices about Optimum Services.
Acc# [protected]
Add:1064 Sheridan Av. Apt 1C Bronx NY 10456
From 4/14/18 to 6/14/18 we have no phone and internet service due to damage of the box that provides for. But Optimum sent us a bill as past due. We called [protected]. The representatives promise the supervisor will call back but never. Say to whom it may concern to fix the problem
About a month ago, Optimum came to my house to install cable boxes in our house. While the technician was installing a cable box in my room, some type of error occurred in which a surge blew out my TV and PS4. Before the technician arrived, both units worked completely fine. This is very unfair and I want to hold optimum fully responsible.
You guys need more employee, if we are paying for a service its becausewe need it. 2 weeks empoyment waiting on now the godanm tecnician is late. Now i have to reschedule another 2 weeks. That's worst then frontier. I am staying without option. Can't they do something right for God sake!
I started off badly with Cablevision. I switched from Verizon to the optimum triple play and it took forever for them to install it and port my old number to the new service with them. They installed a temporary number because it would take some time for my old number to get transfered over to them... and they told me that I won't be charged for the temporary no#, then 2 weeks later they DO charge me 49.27. I looked at my bill and it said 29.95 for OV and a "partial" fee of 19.32. I asked them why did they charge me for that and what was the partial fee all about and they told me some [censored] like: "it was from your last month's usage" then I asked them to refund my money and they only refund 27.00 as a credit and I'm thinking to myself "THIS IS WRONG"... What is wrong with this company? Their billing system is a complete joke, they don't even charge you ever month, they charge you like every two weeks so it can accumulate and you pay twice as much.
I must tell you that the majority of judges have stock in the cable network industry. Don't expect justice from them.
Oh by the way, the Digital TV change we all now recieve was put foward to charge us for channel reception in the years to come.
Another scam the cable companies deploy is the fact that we are all paying for product comercials. Which occupies thirty eight percent of you subscription time.
TIME TO ACT
I would love to know what service you signed up for. One of the things that cablevision can say that other companies cannot is a monthly no nonsense bill with taxes on the tv only.