SUBMIT A COMPLAINT

[Resolved] C-Dateunauthorised excessive payment

5
A Jul 04, 2019

04/07/2019
I was charged an amount of $239.76 after selecting a 6 month subscription of $9.99 AUD clearly stated on the page. I did not authorise any purchase amount above $9.99 AUD. Further, after attempting to contact their company on every email related to the website I could find, I'm yet to receive any response. I have contacted the fraudulent transaction department at my Bank and they have offered legal action on my behalf if C-date fails to respond to me within 7 business days. After extensively searching the internet, this is the only site with evidence of any real correspondence from C-date to a customer so I am hereby making every effort available to resolve this matter fairly.
My C-date account number is:
Contact ID: Q5CQIO29

  • C-Date's response · Jul 05, 2019

    Dear Alex00210, we're sorry to hear about your complaint. Please contact us again at cs @ c-date . com, put complaintsboard.com in the subject header so that we can act quickly. On behalf of the Interdate Customer service Team.

  • Updated by Alex00210 · Jul 05, 2019

    I have already sent multiple emails regarding this matter

  • C-Date's response · Jul 09, 2019

    Dear Alex00210, we have replied on 07.07.2019. Please check your inbox. Thank you! On behalf of the Interdate Customer service Team.

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

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