I purchased theater tickets the day of the performance and never received them! I had to call customer service 4 separate times over the course of the 4 hours leading up to the play and was continually told that my tickets should arrive within the next 30 minutes - 1 hour. Finally, 1 hour before the start time I was told that I should have just received my tickets as it showed up as sent on the company's end. Well I never received anything! To make matters worse it has been 2 weeks and now the company is refusing to issue me a refund. Horrible horrible customer service and a downright scam. Do yourself a favor and steer clear.
In September I purchased 2 playoff tickets ($597) to attend the Boston Red Sox, Home Game Two, at Fenway Park. Vivid Seats requires payment in full when tickets for an event are ordered on their website. The sale isn't final until the Seller accepts your order confirming your choice of seats, date and method of ticket delivery. The game was scheduled for Oct. 6 at 1:00 pm and I would receive my tickets by email on or before Oct. 4, at least 2 days in advance. But October 4th came and went without any word about my tickets from Vivid Seats. I called Customer Service the morning of Oct. 5 to...
I bought 2 tickets from Vivid Seats to Route 91 in Vegas this year and after the tragic events of that night, Stub Hub emailed my friend and immediately reimbursed her for her tickets along with a very sentimental note ( she did not even ask for reimbursement). I did an online chat with Vivid Seats to ask if they were doing the same as Stub Hub and this is the response :
Nick[12:47 PM] While we do recognize the what happened there was a tragedy as the event was for the most part complete, we will not be offering refunds.
Shawna [12:48 PM] How is it that stub hub is offering refunds then...
I bought resale tickets from Vivid Seats but never got the email on how to retrieve the tickets. The order number I printed receipt then went to their web site logged in with my Order number 16073978. The site said there is no active orders but the phone automated message said the tickets were sent. There is no way to track any movement of the tickets and they leave customers like me frustrated they can't find their tickets.