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4.3 719 Reviews

Vivid Seats Complaints Summary

2 Resolved
112 Unresolved
Our verdict: If considering services from Vivid Seats with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vivid Seats reviews & complaints 143

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12:00 am EST

Vivid Seats Mixed Experiences with Vivid Seats LLC

As a potential customer looking to purchase tickets for an event, it's important to consider the mixed experiences shared by customers regarding Vivid Seats LLC. While some customers have praised the customer service and ease of ticket purchase, others have raised concerns about overcharging, misleading pricing, and difficulties in obtaining refunds. It's advisable to proceed with caution and conduct thorough research before making a purchase through Vivid Seats to ensure a positive ticket-buying experience.

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4:55 pm EST
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Vivid Seats Vivid Seats was great

First, the concert I went to (Menzingers in Seattle) was outstanding so thanks to Vivid Seats for helping me get good tickets. Second, I had an issue with my tickets going to an email address that I did not have access to (totally my fault). I bought the tickets the day of the concert and so I called Vivid Seats and the customer support agent, I believe his name was Chris, was super helpful in helping me merge my two email accounts so that I could access my confirmation. Overall, great experience with Vivid Seats

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6:28 pm EST
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Vivid Seats Good refund outcome

After reading a lot of recent reviews through different sites, my hopes were not high for a satisfactory outcome for a refund.
I knew the Dodgers game would not be on so I emailed approx 2 weeks ago to try to start the refund process, as there is no way to travel out of Aus for the foreseeable future.
They responded back with a generic email.
Two weeks prior to the game I received the email 'refund or credit', and chose Refund straight away. Another day later, an email arrived asking if I still want a requested a refund, to which I sent an immediate response back. Next day a confirmation that the refund process had begun, but could take a while. Four days later (today), the refunded amount appeared.
Maybe I was lucky, but I did respond back virtually immediately, and in a courteous fashion. Good luck to you all.

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  1. Pros (Advantages)
    1. Wide event selection
    2. 100% Buyer Guarantee
    3. Reward Points System
    4. Transparent pricing
    5. User-friendly interface
  1. Cons (Disadvantages)
    1. Service fees can be high
    2. No loyalty rewards program
    3. Limited international events
    4. Resale market price volatility
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4:49 pm EST
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Vivid Seats BEST RESALE PLATFORM ON THE PLANET

I was in the ticket game for years when Kroger still had Ticketmaster. I'll leave that as a short story because the review is not about me. I've used Craigslist, which spam sucks now for ticket resale, Stub hub, and others to buy tickets. BY FAR, Vivid has the best app and platform I've ever seen. User friendly in every way I could possibly list. I am in no way affiliated or compensated by Vivid but tell everyone who will listen and about timing for best deals. I normally order online but called this time and Jamal was excellent and very professional. If there's a negative at all it would be not having seat numbers or aisle designation as that can be very important for certain concert venues although this purchase was for Cowboys Stadium. All that said I would work for Vivid Seats in a heartbeat. If I can telecommute give me a call. Thank you, BR549WRIGHT

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Vivid Seats Morgan was awesome

I have never bought basketball tickets before. I was nervous to purchase these tickets because they were expensive and they were going to be a gift. When I talked to Morgan, he was beyond helpful. He was very patience with me and answered each one of my questions in a very happy manor. He did not seem annoyed at all and made me feel super reassured to purchase these tickets. He was very kind. I was nervous about the position of the seats and Morgan even reassured me the seats would be awesome because he had similar ones. It was so great to talk to someone so knowledgeable and kind. If I ever need to place an order in the future for tickets I will definitely be calling Morgan again! The site is not allowing me to attach a photo of my transaction but if you need credibility of my purchase I would be happy to send over my confirmation email. My email is ***@gmail.com

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Vivid Seats I could not be more pleased!

Today, I used a credit that I received from Vivid - due to the seller not sending tickets to a previous concert (no fault of Vivid). However, Vivid graciously refunded me my money for this previous concert, plus they gave me a $100 credit voucher towards a future purchase. This didn't diminish the disappointment from missing the concert two hours before it started, which had been rescheduled twice (because of COVID), but it made it a little more palatable. Moving forward several months to today, I purchased another set of tickets to a concert, using my credit, PLUS my Vivid representative Jaime, gave me an additional $10 off my purchase. I know Vivid has gotten a bad rap recently, but moving forward I honestly believe they are trying to make things right for their customers!

I do hope the seller comes through on this purchase for our concert in April!

Thanks, Vivid and Jaime!

TQ

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Vivid Seats Easy process, good customer service

Ronald F. Took my call to purchase tickets to an out of town event a few months away. I've never used this sight before, and was a little leery how it all worked. It was an easy process, and Ronald was very patient with my many questions. Beware that ticket values are "face value", as service charge, tax, electronic fees, etc are added. BUT, they would be added anywhere you purchase tickets. I appreciated when I inquired about all the fees and final cost that he took the time to explain. Confirmation info was emailed as I was on the phone with him. The expected arrival of emailed tickets isn't until the day before the concert. This makes me a bit nervous... They also are not printable, BUT he told me several times that I must have my phone with me to attend the concert. First time for me purchasing/rendering tix this way, but I'm sure this is the norm with technology. I called on a Sunday afternoon on a holiday b/c I had a few questions while ordering online. I was surprised someone took the call, and not "call back during normal business hours". I was happy to purchase the tickets that day over the phone after all my questions were answered.

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Vivid Seats Superior customer service

Superior customer service. Alex was the best customer service person Ive ever had I work in customer service oriented jobs and manage customer service representatives and I would hire Alex in a heartbeat he is an example of every customer service aspect that you want in an employee never before have I seen that he mustve had excellent training from somewhere and I would like to know where he did an outstanding job Very kind and gracious and formative went above and beyond help with every little detail addressed me by name and confirmed everything and made sure everything was perfect for me I have never used your service to buy tickets before but I will always do that now it was in incredible buying experience that was provided to me by Alex is incredible customer service and if hes not in your training department you should put him there he met and exceeded all standards for customer service Ive 20+ years in the customer service field and he has the job down pat thank you for a wonderful experience he stayed on the phone with me until everything was complete and my order was confirmed through email again above and beyond I would recommend your services to anyone thank you very much

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Vivid Seats NEVER AGAIN (UPDATED)

Literally the WORST customer service I have ever experienced in my life. Tickets said they would be at will call at venue. Come to find out, they were SUPPOSED to send me an email stating that I was to meet a shady fellow outside of the venue an hour beforehand, yet they never sent the email to me. When I arrived at the venue and my tickets were not at will call, I called their customer service and was told that the shady fellow had already left and was not responsible for answering his phone to determine WHERE he was with my tickets and that whoops too bad I was out 700 dollars. As if this wasn't bad enough, after getting off the phone with the rudest woman I've ever spoken to and finding out I was all dressed up with nowhere to go, I find out that the shady fellow had just scalped my tickets and pocketed the money. I tried calling the company back to tell them what happened and they blamed me and told me it was MY fault that he had sold my tickets. Ridiculous scam of a company ever made.

UPDATE
Without having to call or bother them, Vivid Seats Management reached out to me specifically to apologize and explain the miscommunication. After talking to them, having bought from them multiple times before with this being the first problem, I would definitely be willing to buy from them again.

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Vivid Seats Exceptional Customer Service

As a very cautious buyer, I was a bit hesitant to purchase from Vividseats.com because this is going to be my first time to purchase from this site. But I'm glad I did the tickets I purchased though was over the phone and I'm so happy ABEL A. Was the representative/customer service person who helped me and my cousin during this crucial time to purchase tickets for BTS PTDLV. Abel was exceptional, patient and provided an amazing customer service experience for first time purchaser like us. He explained everything thoroughly and willing to wait until we get a ticket confirmation in my email. He answered my questions with a professional manner and NOT one bit that he ever express any annoyance while I ask him multiple questions regarding the process of purchasing tickets and if We are really getting the tickets the same day. I've read other reviews saying they didn't get their tickets or waited long. But not when Abel is the person to help you. So when you call Vivid seats customer service ***143 look for Abel A. You will not get disappointed he will provide that Exceptional customer service experience that we all look for and appreciate. Vivid seats gained loyal customers like us. Will definitely purchase from this site again. So hopefully the rest of the customer service reps are as amazing as Abel.

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Vivid Seats THANK YOU! :)

Knute was very helpful in finding me seats for the concert I've been saving up for, for months. He found me seats that were 13 rows closer than the one's I was looking at before and he saved me a little over $60 dollars for the first set I was going to buy. He listened to my concerns when I told him that I was trying to get the best seats I could because my mother recently in the last year had a retinal detachment in her eye that causes her not to sees well as she used to. I appreciate his patience and understanding when helping me with my order. Also, if anyone is trying to order tickets from this site I would advise you to call the representatives. It makes the process so much smoother even if you are not making a purchase that day and have to think about it. I can not thank Knute enough for the help that he provided me and I hope he is recognized for his amazing customer service. I also want to recognize Jay Rod for amazing customer service as well. He is the representative who I talked to a couple of weeks prior to purchasing the tickets. He talked me through the prices of the tickets and was giving me feedback for other customers that had bought tickets from this venue before. I unfortunately had to decline because I was not sure about the processing fees that needed to be added. I thank both of them for there outstanding work and recommend this site to anyone wanting to buy tickets for event! Thank you VividSeats! -B

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5:57 pm EST
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Vivid Seats Had no problem in the past, but if your electronic tickets have a problem, good luck

Had no problem in the past, but if your electronic tickets have a problem, good luck. No loyalty to customers. I received my 2 baseball tickets in my email, clicked the link to the mlb.com app., got a ticket error which resulted in hours of back and forth with customer service, missed the game, no refund!

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Vivid Seats Had no problem in the past, but if your electronic tickets have a problem, good luck

Had no problem in the past, but if your electronic tickets have a problem, good luck. No loyalty to customers. I received my 2 baseball tickets in my email, clicked the link to the mlb.com app., got a ticket error which resulted in hours of back and forth with customer service, missed the game, no refund!

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F. Carter
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We purchased tickets for my daughters 12th birthday on the very first release date of the *** concert in ***. We were supposed to receive the tickets the day before the concert on may 6. Had a confirmation e-mail of the seats in the section we purchased. Total price was right under *** for two tickets. Day of concert we find out that the seller that was selling through vivid seats sold our tickets to a higher bidder. Vivid offered us seats basically behind the stage for the price we paid for seats in center lower level of front of stage or a full refund. I wanted the seats that we picked out and purchased. They said sorry only have this option or no tickets at all. I was very upset as you can imagine bc we had just drove 4 hours thinking we were going to get the tickets we purchased. The girl them said she was going to disconnect the called and hung up on me bc I said I needed a third option. DO NOT USE VIVID SEATS!

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R. Rath
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bought a ticket. didn't receive email to accept when they said it was sent. had to wait until day of event to get a person. spent literally all day on phone having ticket resent. finally got resends (2) and both were not the description of the ticket i purchased and went by sellers word it would work. the link sent to accept my ticket DIDNT work. i never got my ticket. sent email to customer service to prove seller never sent a valid link. and only received automated im sorry emails. worst experience ever

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H. Bartell
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I attempted to purchase King *** presale tickets. I used the *** search engine to see if any websites had the artist early access. Vividseats had a link that stated King *** presale tickets for sale. So I clicked on it and was taken to a different page where it asked me to pick my seat. I picked a GA 100 ticket and then it asked me to purchase via Apple Pay. I did so and then it asked if I wanted insurance and I stated I didnt. Well the last and final stage was my order # to a ticket forThe National. I have never even heard of the National. Vivid seats scammed me and had a fake link on *** for King *** tickets. When i spoke to customer services about the phishing link that they had, they declined my request. Im sincerely upset. I dont know the National I never clicked on the National but my ticket is for The National. Im severely upset.

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L. Koepp
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Complete waste of time and money. *** is horrible. Did not get our tickets and customer service did not want to issue a refund. Had to argue for nearly an hour to get a refund for tickets that were never issued to us. DO NOT BUY TICKETS HERE

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Vivid Seats My sister bought ********************* tickets for a show that was rescheduled 4 times due to Covid, each time she

My sister bought *** tickets for a show that was rescheduled 4 times due to Covid, each time she received emails stating your tickets are still good, just save original tickets. We show up for the show, qr code and email in hand just to be told they are no longer valid and refunds were issued for all tickets sold and ticket master is the only legitimate ticket sales agent. So we are out money and no show. Very dissatisfied!

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D. Berge
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I purchased a parking spot ticket for *** game in *** (40 USD), tickets mentions that i have the right to park on that spot from 5 pm to 11 pm, i arrive at 7 pm, and there wasnt any spot available, it took me 40 mins to find another spot and i lose 3 innings on the baseball game because of that situation. I was expecting on getting my money reimbursed because i did not use the spot (clearly they sold more tickets than the spots they have available), but they told me on the phone that no matter you pay 40 USD for this spot, first one to arrive get the spots, so i do not know why are they charging you, i want a reimburse on my ticket

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M. Ledner
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Ordered concert tickets on the day of. I arrive and check my email, no tickets. I download the app, nothing. I can't get into concert because I can't provide tickets. I pull up my bank statement where it shows the money was withdrawn from vivid seats but still can't get in. Tried getting a hold of them and couldn't until may 5th. Concert was in March. They claim that I didn't receive tickets because I typed in an extra letter on my email address and there was nothing they could do for me. I'm sorry but when I send an email that is incorrect, I get an alert right away. I spent money on tickets for my favorite singer and did not get to watch him. They sure did take my money out of my account quickly. The right thing to do would be to refund my money or give me credit for another concert but their customer service employees are ruid heartless. I will never purchase tickets from this site ever.

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J. Beier
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Absolute criminals. Take advantage of the elderly. Told my mom I was going to a concert on 5/2/2023. She thought she would be nice and went on this criminal website and bought tickets for the event for me. She paid $176 for each ticket. I told her that was horrible. I got the tickets is same section 3 rows closer for $88 each on Ticketmaster. She filed for a refund and the rude person told her no cancelation policy and if she had nothing else good bye. I called back and got the same response. Was even told "does your mother not know how to read as it says all sales are final". I mean what company rips off elderly people.

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Vivid Seats I have used this company several times without complaint

I have used this company several times without complaint. I purchased Lady Antebellum tickets months ago, they were postponed and then canceled. When I purchased them vividseats policy was 100% money back for venue cancelation. I get emails from vividseats constantly so like most I dont read every one. They emailed saying that the concert canceled, that's as far as I read,they had changed policy and now DO NOT REFUND unless you notify them within 7 days. Every other ticket vendor refunded no problem,no games.i contacted vividseats and they said that they would not be able to give my money back, just credit for future purchase . Buyer beware this is no way to treat customers, I WANT MY REFUND !

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J. Rath
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STAY AWAY FROM VIVID SEATS!Don't buy tickets from vividseats.com. Today, I spent 2.5 hours on the phone figuring out why tickets weren't coming through on ticketmaster... Finally, it turned out their system was behind the scenes selling game 2 tickets as game 1 so they had to cancel them all but they didn't email or even let their customer support know what to tell people. 2.5 hours of telling me to reinstall ticketmaster, try ticketmaster in incognitio browser, try ticketmaster in a different browser, etc... The last 30 minutes I dealt with someone who understood more than retrying ticketmaster on a different browser and then sales trying to "help me out." After 3 hours of support, the best offer I got was to buy tickets which I liked less than my originals for $3 less than the originals. $3 for 3 hours of dealing with very poor customer service!Finally, I tried to fill out the vivid seats email survey that they sent afterwards and the website is not there anymore, not surprising I guess, I wouldn't want to read those surveys.

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O. Von
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DO NOT USE THIS COMPANY! I ordered 4 *** tickets and got to gate opened their app and only 1 ticket came up. Sent tickets to my email as a pdf and again only 1 ticket was sent. Took pictures of the pdf that clearly showed only 1 page and one ticket as well as fact I had to purchase 3 tickets at the gate and they refused to give me a refund. I spoke to multiple customer support and then waited 2 weeks to hear that they would not refund me anything even after I showed them all my proof. I was told that seller sent all 4 tickets even though their software wouldn't open them so they won't refund. This company is awful, their customer service is terrible, and I will never use them again. Stay away!

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A. Heidenreich
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Should be ZERO stars. DECEIVING ADVERTISING. I purchased Phantom of the Opera tickets (for a venue known for Broadway theatre plays) only to find out it was for a high school drama play. This was NOT MENTIONED IN THEIR AD. 100% BUYER GUARANTEE IS A JOKE.

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L. Shields
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Greetings - AVOID DOING BUSINESS WITH VIVID SEATS AT ALL COSTS. To say that they have questionable business practices would be an understatement. There are numerous reviews about the buying experience, here is one about the selling experiencej... I bought two tickets to an event last month, and short time later, found out I would not be able to attend. So I put them up for sale on the VividSeats.com website, since I bought them there. They just sold today. There was no information anywhere on their website regarding how to transfer the e-tickets to another buyer. I had to spend an hour of my time via online chat to find out. Once transferred I had to send them PROOF of the transfer before I could get paid. Then I found out that they don't pay you at all until *** days past the event date. In this case, that's another six weeks from now. So now the new buyer has the tickets, they charged me extra for their services, they charged me 10% to sell the tickets, now their going to hold on to my money, making even more money now.There is no mention of this whatsoever on their *** page of their website, which is where this policy should be stated. They said it is mentioned when you put the tickets up for sale - I never saw it stated anywhere. I have never heard of a business doing this under any circumstances. Extremely unprofessional - AVOID THEM!

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Vivid Seats My experience was going great for a while and I spent thousands of dollars with them

My experience was going great for a while and I spent thousands of dollars with them. I wanted to take my kids to a game and bought parking garage passes. Upon receiving the passes, I noticed they are a completely different garage than what was on the ad. I called customer service and tried to work it out since I felt like I had built a relationship with the company over the years and thousands of dollars Ive spent. *** told me it was the same garage and there was nothing they could do, also they could show me how to sell them. Two garages, two physical addresses and almost a mile apart and there was nothing they could do apparently. I made a recommendation for them to put addresses on garages so no one else has the same issues. Moral of the story. As long as you just shut up and spend money its all good, as soon as you have an issues, its your fault. So much for 100% Buyers Guarantee that is promise.

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C. Schmitt
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Purchased tickets to *** and never received them. Tickets got lost In security catch work email and when requested that they be resent to personal email they didnt really help. Spent over 3 1/2 hours texting or on phone with help with no resolve. Missed the game and was told oh well so lost the money too. Just so disappointing and disheartening, even purchased the insurance. for what! Really unbelievable! OUT $373.00

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J. Casper
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I recently ordered tickets to see the New *** play the Cubs at *** on July 9th through the Vivid Seats. Unfortunately the tickets do not match the listing, it was a bait and switch. The listing was for tickets in section 203, row 20 and the tickets are for row 19. While this may not seem like a big difference I very specifically wanted to sit in row *** the user agreement there is a clause that states they can provide you with comparable tickets, in this case I specifically called their customer service line before purchasing my tickets to ask whether or not that would happen, as I had a similar bad experience with another site. I was told by a customer service representative (on 4/22/23 at 8:03pm est) that they promised, in fact they said they 100% guaranteed me this would not happen and to go ahead and buy it with them on the line, just in case so they could fix anything if it were to go wrong. I then received the wrong tickets, and they transferred my call to another representative who simply kept repeating that I had received an upgrade as per the fine print in the user agreement, and they could not refund me or exchange the tickets. They also could not provide me with any reference number for the recorded call, or allow me to speak with a manager or anyone higher up. This site is allows for bait and switches, that sellers exploit to list more attractive tickets, without exchanges, and has outsourced customer service that cannot actually help you past repeating a script. A total scam, and a big waste of time and money. I was very unhappy with my experience and will never use this service again, or recommend it to anyone.

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K. Boehm
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Paid my money but never got my tickets and never got any help. Do not use them. They are crooks. I ordered my tickets in October for a very special occasion in June and here it is almost May and I have no hope of getting either my money back or my tickets. The funny thing is they actually told me to sell the tickets so I could get my money back. That's actually hilarious. How might one sell something that one never received? They really need to not be in business any longer. Beware.

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Vivid Seats Support
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Hey ***, thank you for your review. We looked into the issue with the location on your parking pass and actually found that our map on our site was incorrect and out of date. We are sincerely sorry for the error on our end that led to your less-than-stellar experience. Thanks to you, we are now updating our map to reflect the correct location. As thanks for being a loyal fan and for helping us find an error, we've provided you with a store credit to help make this right. We appreciate you!

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Vivid Seats On September 3, 2022, I purchased two tickets for $618 through Vivid Seats to see The Weekend perform at ************

On September 3, 2022, I purchased two tickets for $618 through Vivid Seats to see The Weekend perform at ***. I arrived to the venue at the start time of 6:30 pm and waited three hours before The Weekend appeared on stage to start his performance. Five minutes into the show after only performing 1 1/2 songs, The Weekend exits the stage only to return 5 miutes later to announce he is going to cancel the concert. As The Weekend annouces his cancelation after only 5 minutes into the show, he promises all the attendees will receive a full refund. I was dissatisfied with the way the whole situation was handled, however if I was going to be refunded my money for the canceled show that would be a satisfactory solution. On September 7, 2022 I received an email from The Weekend and the event organizer again promising and offering a total refund for the canceled show. As I waited for a week for the refund to reappear in my account, a reimbursement for the canceled concert show tickets never was credited back to my account. Perplexed why the refund had not been issued weeks after the show was canceled, I contacted Vivid Seats to make an inquiry about my refund. While on the phone with an outsourced telephone rep for Vivid Seats, I was informed the refund could not be issued because the concert was not officially canceled it was just postponed for a later date for which my current tickets would still be valid. Unaware of such stipulation that puts the consumer at a disadvantage in a situation such as this one, I explained to the rep, it would be unlikely that I would be able to attend at a later date because I am out of town quite frequently with my job. The rep again informed me she was unable to make an exception because that is Vivid Seats policy. I was not going to accept that stipultaion and that there was no exception to the rule. I as a consumer, fulfilled my obligation by purchasing a ticket on the date I was available to attend the concert and showed up to the venue at the designated time and date. Based on Vivid Seats poor customer service, I contacted my credit card company and disputed the charge. A provisonal credit was issued while the investigation was being conducted. On October 19, 2022 I received a chargeback for the Vivid Seats concert tickets. After becoming aware of the chargeback from the credit card company, I once again contacted Vivid Seats demanding a full refund for the canceled show. In this follow up phone call to Vivid Seats, I informed the rep of a *** law that requires Vivid Seats to issue a full refund. (a) The ticket price of an event which is canceled shall be fully refunded to the purchaser by the ticket seller within 30 calendar days of the cancellation.(b) The ticket price of an event which is postponed, rescheduled, or replaced with another event at the same date and time, shall be fully refunded to the purchaser by the ticket seller upon request within 30 calendar days of the refund request.Cal. Bus. & Prof. *** Section *** - Ticket price refunded if event canceled, postponed, or rescheduled, Cal. Bus. & Prof. *** | Casetext Search + Citator I was asked to show proof that was I a *** resident and provided proof by emailing my electric bill. After being placed on hold for an about hour, the rep returned to the phonecall and informed me she could not issue a refund and disconnected the telephone call. At this time I am still demanding my full refund for the canceled show and will not accept credit toward another date, I would like my money credited back to my account as was promised by the artist, the event organizer, and the *** law that mandates the ticket seller to fully refund the purchaser.

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Vivid Seats Avoid Vivid Seats

Avoid Vivid Seats. In 2019 we bought our daughter *** tickets. I was offered a $75 credit if I used their mobile app program. The total of the tickets were right at $1500 (you read that right). At checkout I remember that my credit wasn't valid in this order and had to be used on the next order, ok annoying but *** PLEASE READ HERE - you DO NOT get your tickets right away. We never had our tickets until the night before the event. The *** show was postponed until 2021 so for two years I never saw a mobile ticket. All over their website is a statement of being able to sell your tickets if you no longer want them. Of course after the show was postponed for the first year we wanted our money back. When I tried to sell ours we just got a simple error message saying we were not allowed to sell out tickets. The catch is you don't get your tickets until the night before the event, so you cant sell them until you have them. See where I'm going? Now we're here, 2021, the seller has emailed me my tickets to my *** login email bc that is how I chose to make my account. Unlike booking a hotel room, you do not get an option on where you would like your tickets sent to, they just send them. While I opted to have my tickets available to me via app, the customer service told me that they would not help me recoupe my tickets since it was my fault for providing the wrong email. I pleaded to have them contact the seller but the seller provided an invalid phone number as a contact. So I got punished for the wrong email but the seller got my $1500 for having the wrong phone number. It wasn't until I busted out my big girl voice and told them that they were never to be emailed because they should have been on my app, hence having their promo $75 credit on my acct, that they finally helped me get my tickets. The thing about VS is you're buying tickets from an independent seller while VS is the middle man. Please please buy your tickets straight from the venue!

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Vivid Seats They got $113.98 from me 14 moths ago

They got $113.98 from me 14 moths ago. Can’t get a refund. All I get is the runaround on there chat line. Meranda Lambert. Concert canceled 2 times on Edmonton Alberta

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Vivid Seats I received my festival wristband admission the day before the event & thankfully it worked

I received my festival wristband admission the day before the event & thankfully it worked. I was very nervous about it not working or arriving in time after reading the reviews

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We're glad we could prove our Buyer Guarantee to you by providing authentic tickets in time for the festival. We hope you had a wonderful time, ***!

Vivid Seats Customer Reviews Overview

Vivid Seats is an online marketplace that offers tickets for live sports, concerts, theater, and other events. Customers can browse and purchase tickets for a variety of entertainment options, often with a choice of seating. The platform provides a service for ticket sellers to list their tickets, and for buyers to find and secure tickets for upcoming events. Vivid Seats also offers a rewards program, where customers can earn credit on future purchases. The company emphasizes a secure purchasing process and customer support.

Vivid Seats In-depth Review

In Summary: Vivid Seats offers a user-friendly platform with a wide selection of tickets for various events. While their pricing can include additional fees, they provide a secure and straightforward purchase process. Customer service is responsive, and the company has a clear return policy. They also offer a rewards program and special promotions, although details on environmental and social responsibility are not highlighted. Overall, Vivid Seats is a reliable option for ticket purchases, with a reputation that competes well in the market.

Website Usability and Design: The Vivid Seats website boasts a clean design with intuitive navigation, making it easy for users to find and purchase tickets. The mobile responsiveness ensures a seamless experience across devices, and the search functionality is robust, allowing for quick event lookups.

Ticket Selection and Variety: Vivid Seats offers a comprehensive range of events, including sports, concerts, and theater productions. There is good availability of seats for a variety of venues, catering to a wide audience.

Pricing and Fees: Ticket prices on Vivid Seats are competitive, but it's important to note that there may be additional fees at checkout. The pricing is transparent, with a breakdown of costs provided before the final purchase.

Purchase Process and Checkout: The purchase process is streamlined, with a secure checkout system. Multiple payment options are available, ensuring convenience for a range of customers.

Customer Service and Support: Vivid Seats has a responsive customer service team. The staff is knowledgeable and helpful, with various contact methods available during extensive hours of operation.

Delivery and Fulfillment: Tickets are delivered through several options, including electronic and mail delivery. The service is timely and reliable, ensuring customers receive accurate tickets for their events.

Return/Refund Policy: The return policy is clearly outlined on the website, and initiating returns is straightforward. Refunds are processed in a timely manner, according to the terms provided.

User Reviews and Testimonials: Customer satisfaction levels are generally high, with authentic reviews available for potential buyers to gauge experiences. Negative reviews are addressed, indicating a commitment to customer satisfaction.

Rewards and Loyalty Programs: Vivid Seats offers a rewards program with clear benefits. Customers can easily earn and redeem rewards, although the terms and conditions should be reviewed to understand the program fully.

Special Features and Promotions: The site provides exclusive deals and discounts, with options for last-minute ticket purchases. Membership benefits add value for frequent buyers.

Accessibility and Inclusivity: Vivid Seats makes accommodations for disabilities and offers multilingual support, demonstrating an inclusive approach to their services.

Reputation and Reliability: The company has a solid reputation in the industry, with necessary business accreditations and certifications. Their history in the business contributes to their reliability as a ticket vendor.

Environmental and Social Responsibility: Information on sustainability practices and community engagement is not prominently featured, making it difficult to assess their commitment to environmental and social responsibility.

Legal and Compliance: Vivid Seats adheres to ticket sales laws and regulations. They have a comprehensive privacy policy and data protection measures in place, along with clear terms of use.

Overall Experience and Recommendations: Vivid Seats provides a positive user experience, with a platform that stands up well against competitors. For potential customers looking for a reliable ticket purchasing platform with a variety of events and a secure checkout process, Vivid Seats is a commendable choice.

How to file a complaint about Vivid Seats?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Vivid Seats in the 'Complaint Title'.

4. Detailing the experience:
- Provide detailed information about your experience with Vivid Seats, including key areas of concern.
- Mention any relevant transactions you had with the company.
- Explain the nature of the issue, steps taken to resolve it, and the company's response.
- Describe the personal impact of the issue.

5. Attaching supporting documents:
- Attach any additional supporting documents related to your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint against Vivid Seats on ComplaintsBoard.com.

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Vivid Seats contacts

Phone numbers

1833 228 5143 +1 (925) 206-3066 More phone numbers

Website

www.vividseats.com

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Use this comments board to leave complaints and reviews about Vivid Seats. Discuss the issues you have had with Vivid Seats and work with their customer service team to find a resolution.