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Vanilla Visa Gift Card Complaints & Reviews

Vanilla Visa Gift Card / gift card

Nov 23, 2018

Absolutely useless, most places don't accept them then you find the balance has disappeared by them taking £2 per month admin charge and considering the only admin is them taking money, surely this should NOT be legal!!! Has anyone managed to get these outrageous charges refunded? Also is there any associated gift cards that behave like so so as I can ensure I advise everyone I know to avoid them?

Vanilla Visa Gift Card - Georgia, Fortson / No Refund of Stolen Funds

Dec 14, 2011

I was given a $300 VanillaVisa gift card from my boss in October. It was stolen, so I reported it to their customer service department. Was told I would get a replacement card. I received the replacement card and put it away for safe keeping, to use in December for the holidays. When I tried to use the replacement card in December, as planned, I was told that all of the funds, minus $5.95, was already used up. I called their customer service department again and was advised to fill out their dispute forms, but since the funds were used in October (from the original card) and I didn't try...

Vanilla Visa Gift Card - Quebec, Quebec / Unusable

Dec 2, 2011

I tried using my Vanilla Visa Gift card for a purchase $11.00 less than the value of the gift card and it was refused. When I called Vanilla VISA to ask why I was told it was because of a 15% Hold Back fee. I was told this is written int he Terms and Conditions. I took the time to read my included Terms and Conditions and it was not stated about a 15% hold back fee. What a rip off!!!

Vanilla Visa Gift Card - Maryland / Useless

Mar 9, 2011

I purchased a gift card yesterday to be able to purchase Microsoft word online. Only to find out that you can't use the card for online purchases. No where on the packaging does it state that you cant use the card for such purpose. Since this was my first assignment needless to say I didnt get it done. And failed my first assignment. Doesnt look good on my school record already. Then when I tried to find out the balance on the card it told me the card had never been activated, when it clearly states that the card is activated at the register and immediately available for use. This card i...

Vanilla Visa Gift Card - Michigan, Detroit / Card Unusable

Mar 8, 2011

I purchased a vanilla visa gift card so I could make some online purchases. I put $350.00 on the card. I can't even use it. I've tried to get through on the phone. No such luck. The automated service gives you an option to hold for a representative and then hangs up on you every time. I'm waiting to hear from my family member that I bought two additional "vanilla visa" gift cards for in the amount of $25.00 each. Yes that's $400.00 in total. I'm so pissed.

Vanilla Visa Gift Card - Texas, San Antonio / VISA Ripoff Cards


As it is once more nearing Christmas time and others out there may be considering “gifting” these VISA prepaid cards, please be forewarned. They would be more aptly named as VISA RIPOFF cards. The one overriding common denominator that users are experiencing with these cards is that they are NOT user friendly. “Vanilla Visa” is one of the worst. I have received several of these in the past, and it was like stumbling through an obstacle course trying to expend them. It took several unsuccessful attempts to use the cards, several phone calls to the card company’s customer...

Vanilla Visa Gift Card / Deceptive Fees


The fine print is so small stating the fees charged 7 months after activation, that I could not read them w/my 20/20 eye sight. I ended up paying $17 in fees on a $25 gift card. The admin fee was $2.50 per month after activation and therefore, the use of Vanilla Visa is a complete ripoff.

Vanilla Visa Gift Card / Not able to use


Received Vanilla Gift Card for Christmas, declined at store. Tried phone number on back to to check balance and get message unable to complete call at this time. Tried website and it will not display. What a rip off. Someone spent good money on the card to five to me.

Vanilla Visa Gift Card - North Carolina, Asheville / Can't use the card/declined


On June 11/09 I bought a Vanilla Visa gift card as a present to my sister, she tried to use it on 3 different places and they told her that the card was declined. I called the number on the back of the card and they said that it wasn't activated properly that I needed to go to the store where I got the card (Dollar General/Asheville/Patton Ave.) until 3 attempts to have somebody to help me the Assistant Manager called vanilla visa from there and they gave her some instructions but at the end she told me that I had to come back when the Gral. Mngr. get to the store that he would help...

Vanilla Visa Gift Card - Georgia, Forsyth / it won't work


My mother bought my brother and I our own $50 Vanilla Visa gift cards for our birthdays from CVS. We soon found out they were declined everywhere we tried them. I called the number on the back of the card and the customer service people just gave me a run around about how I was just doing it wrong. I tried everything they told me, but I finally got fed up. I went to the website and ordered another one myself. I got it in the mail, and this one didn't work either! When I activated it, the website told me I still had a $50 balance, but when i called it told me there was no money on the...