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Union Supply Direct Complaints & Reviews

Union Supply Direct / inmate package

Aug 19, 2019

Placed order and 2 items order that wasn't out of stock was substituted for something else the customer service is incompetent including management as well no one wants to take responsibility and refuse to credit my account. They keep telling me to have inmate have facility contact them about order I talk to 4 different people and no one wants to help

Union Supply Direct - California, Bakersfield / customer service

Nov 23, 2018

My order was placed originally online on october 14. I received an email saying that the order was cancelled at 7:30 am and at 11:15 am I received an order confirmation. So it was assumed the problem was fixed. After my son reported that he hadn't received the order I called on november 9, 2018 at 4 pm. After 22 minutes on hold, I spoke with customer service who told me that my credit card refused the order. No one contacted me despite the fact you have my number. We reinstated the order making a few changes as some things were no longer available. The new confirmation number was so5973202...

Union Supply Direct / trying to get a refund on a canceled order

Jun 07, 2018

This is a terrible company and very bad bad customer service: I have called the office numerous times, to see why I have not received this refund and have been put on hold for over 30 minutes each time, one representative marianna, said "we are busy", I asked for supervisor to assured me she was doing the refund now. She too put me on hold for 30 minute, her name was jessica, I am on hold right now on phone waiting again for supervisor or someone that can get this refund to me, and they put me on hold then hung up. I called back and talked to a "supervisor" adalen, who the representative...

Union Supply Direct - California, Rancho Dominguez / products took 11 days to be shipped & only after I threatened to cancel the order & give bad reviews

Apr 10, 2018

You wrote a review for union supply direct 3 hours ago 1.0 star rating 4/10/2018 I placed an order on 03/30/18. I checked on it approximately 2 days later to find it was on hold via their chat service. They had not emailed me about this hold. It was on hold because they were out of one item. I could not change the one item through the chat service and had to call in to do this. I was told then that my order would be shipped out in 48 hours. 48 hours came and went and my order had not been shipped out despite having been all packaged up. I called again and was given the same 48 hour speech. I...

Union Supply Direct - Washington, Tacoma / inmate packages

Dec 07, 2017

Union supply's standards for customer service are obviously low. Any communication with staff is pointless, they're rude, not capable of accomplishing much, and clearly could care less one way or the other if the customer is satisfied. The end result is that the families have no choice but to use this company if we want our inmates to have anything. Their crap is overpriced, and since they've clearly managed to outbid other companies for this contract.. We're s.O. L. Convenience is usually an important factor when ordering online, union supply missed that memo. Crappy worthless service overall

Union Supply Direct / they have no respect to their customers

Aug 15, 2012

Awful service and rude staff is in union supply direct. They have no respect to their customers. They think that it is possible to hang up and even send me somewhere… can’t believe I paid them $100. It was a big, big mistake. Don’t be as stupid as me!