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Iolo Complaints & Reviews

Iolo / Support

Re
Dec 5, 2015

Iolo customers support is so bad, it makes all of their products not worth buying. If you call their number, the automated voice gives you several selections to choose from (i.e. press 1, for this, press 2 for that, etc.) Do not bother. The only number that works is "5". None of the others will work. Once the person there transfers you to technical support, put on the Lord of the Rings Trilogy and and by the end, you might get someone on the phone. I renewed my subscription and received the product code but after downloading the software, the program still said my subscription was out of date...

Iolo / Scam

Ed

System Mechanic, IOLO, is nothing more than a scam to infect your computer and continue to take your money. Do not let them convince you of their "money back gaurantee". The Guarantee is false! You will never see your money again once you have allowed them access to your credit card. Their "experts" are in India and have no idea what they are doing. I spent at least 16 hours on the phone with them. They only made my situation worse. No promised refund ever appeared! Stick with Norton or Symantec. These are really the only legitinate protectors. Don't learn the hard way like I had to.

Iolo - Ontario / Poor technical service

Ol

After 2 months of trying to get a fix on their Search and Recover program, several emails and phone calls to California, even to the president, still no answers. Completely unacceptable. Would not recommend their products because their customer service is a joke.